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Overview As described in ConnectWise's Privacy Notice, ConnectWise uses sub-processors to enhance and improve our services. When appropriate, we may share information, including personal data, with any of our group companies and the sub-processors listed below in connection with the provision or marketing of our services and ConnectWise websites. These sub-processors have access to personal information required to perform services within the scope of MSA and contractual obligations. We assess sub-processors per our vendor management policy and review their GDPR adherence. This process is documented in our annual SOC 2 report. Confidentiality agreements bind sub-processors before any information is provided to third-party processors, and they are restricted from using the information for other purposes. ConnectWise Sub-Processors Common Sub-Processors Name Description of Services Purpose of Processing Headquarters Amazon Web Services® (AWS) Cloud service provider Cloud hosting services for hosting ConnectWise offerings (with the exception of ConnectWise CPQ™ (Sell), hosted in Azure United States Microsoft® (Azure®, O365®, Defender®, OpenAI®) Security solution provider Corporate business tools, cybersecurity, artifical intelligence functionality, cloud services hosting for CPQ United States Snowflake® Cloud data warehousing platform Data storage and analytics United States Hex Technologies™ Analytics software Data storage and analytics United States Salesforce® CRM Customer relationship management, support United States Certinia™ Cloud-based ERP solution Salesforce ERP solution to manage professional services and customer relationships United States Glasshive™ MSP marketing automation platform Marketing and sales automation platform for MSPs United States Higher Logic™ SaaS-based online community Customer engagement, online community United States Marketo® Marketing analysis and attribution platform Marketing automation and analytics platform United States Outreach™ Digital Experience Platform (DXP) Tools for content management, e-commerce, and digital marketing United States Snapengage™ Real-time chat support Live chat and customer engagement platform United States ShoreBPO™ Business Processing Outsourcing (BPO) service provider Basic office setup, infrastructure, office facilities United States Docebo® Learning Management Software (LMS) Online training content hosting for colleagues and partners United States Zuora® Subscription management and billing automation platform Subscription billing, revenue recognition, and analytics United States ChatGenie™ Chat and workflow automation Help desk services, chat support, and social media engagement United States NetSuite™ Billing and accounting platform Enterprise Resource Planning (ERP) System United States Epay Global LTD® Online payment processing platform Payment platform to enable businesses to accept online payments United States Plivo® Cloud communication platform as a service Cloud software platform to build and integrate communications (messaging, voice, video) capabilities into software applications, SMS authentication United States Sand Dune Mail™ Email relay services SMTP2GO Email relay service New Zealand attachmentAV Antivirus and malware protection Scanning files and attachments for malware detection and security protection Germany ConnectWise Agentic™ Name Description of Services Purpose of Processing Headquarters ElevenLabs Voice Agent Real-time text-to-speech and speech-to-text models United Kingdom ConnectWise Automate™ Name Description of Services Purpose of Processing Headquarters WalkMe® Digital adoption and guidance platform On-screen guidance and tutorials within SaaS applications United States ConnectWise Co-Managed Backup™ Name Description of Services Purpose of Processing Headquarters LMI Chat™ Customer support chat solution Real-time customer support chat United States Acronis® Acronis Cyber Protect Cloud (Product) and Technical Account Manager (Service) On-going support activities related to Acronis products United States Veeam® Backup and Data Management solutions Data backup, recovery, and data management solutions United States ConnectWise Continuity Backup™ Name Description of Services Purpose of Processing Headquarters IBM® SoftLayer® Cloud-based customer support and help desk platform Multi-channel customer interaction management United States ConnectWise CPQ™ (Sell) Name Description of Services Purpose of Processing Headquarters Authorize.net® Online payment gateway service provider Payment platform to enable businesses to accept online payments United States ConnectBooster™, a Kaseya Company Automated payment management platform Automates payment processing and recurring billing for MSPs United States ConnectWise Customer Feedback (formerly SmileBack™) Name Description of Services Purpose of Processing Headquarters Chargebee® Subscription billing and management platform To provide subscription billing and management software for business United States HubSpot® CRM and marketing software platform Customer relationship management platform and marketing automation and analytics platform United States Stripe® Online payment processing platform Payment platform to enable businesses to accept online payments United States Zapier® Automate tasks between web apps Low code platform to automate tasks via API United States Maxio® Subscription billing management platform Subscription billing and analytics for businesses United States Cybersecurity Management Name Description of Services Purpose of Processing Headquarters Bitdefender® Cybersecurity software provider Cybersecurity solutions provider, including anti-virus and internet security software United States Fortify™ Cloud-based customer support and help desk platform Multi-channel customer interaction management United States SentinelOne® Endpoint cybersecurity solutions provider Endpoint protection solutions to defend against advanced threats and malware United States SpyCloud™ Breach data monitoring service Cybersecurity service that monitors and mitigates credential breaches United States Webroot® Anti-virus and cybersecurity service Provides anti-virus and internet security for consumers and businesses United States ConnectWise Documentation (formerly ITBoost™) Name Description of Services Purpose of Processing Headquarters Stripe® Online payment processing platform Payment platform to enable businesses to accept online payments United States DocConverter™ Document conversion tool Document conversion between various file formats United States ConnectWise Home Name Description of Services Purpose of Processing Headquarters PayFabric® Payment processing platform Payment platform to enable businesses to accept online payments United States ConnectWise Payments (formerly WisePay™) Name Description of Services Purpose of Processing Headquarters Global Payments Integrated™ Embedded payments processing solution Payment platform to enable businesses to accept online payments United States ConnectWise PSA™ Classic Name Description of Services Purpose of Processing Headquarters WalkMe® Digital adoption and guidance platform On-screen guidance and tutorials within SaaS applications United States Bulk Email Checker™ Mass email verification tool Tool for verifying bulk emails United States ConnectWise Reports and Dashboards (formerly BrightGauge™) Name Description of Services Purpose of Processing Headquarters Maxio® Subscription billing management platform Subscription billing and analytics for businesses United States ConnectWise RMM™ Name Description of Services Purpose of Processing Headquarters Auvik® Automated network monitoring software Provides automated network monitoring and IT asset management for network administration and troubleshooting United States Pendo® Product analytics and user feedback Software tools for product analytics, user feedback, and guided user experiences United States IBM MAAS 360® MDM Solution Mobile device management solutions for MSPs United States R1Soft™, a ConnectWise company Name Description of Services Purpose of Processing Headquarters PayFabric® Payment processing platform Payment platform to enable businesses to accept online payments United States Uploadcare™ Cloud-based file handling solution Cloud-based file handling, storage, and delivery solutions Canada ConnectWise SaaS Backup™ Name Description of Services Purpose of Processing Headquarters KeepIT® Cloud backup solutions Backups of Microsoft 365, Google Apps for Works (GSuite), Salesforce.com, Dynamics 365, Azure AD for MSPs Denmark ScreenConnect® Name Description of Services Purpose of Processing Headquarters Braintree Payment processing solution Payment gateway and payment processing services United States IPHub™ IP Geolocation and intelligence service To offer IP address geolocation and data insights United States IPStack™ Geolocation API service To offer IP address geolocation and data insights United States Ipinfo.io IP Geolocation and insights To offer IP address geolocation and data insights United States Latitude.sch Global cloud infrastructure provider Cloud hosting services for hosting infrastructure Brazil Libphonenumber.appspot.com Phone number validation tool Tool for validating and formatting phone numbers United States Microsoft® (Clarity) User behavior analytics tool Tool for user experience research United States Quickemailverification.com Email validation service Tool for verifying bulk emails India OVH Global cloud infrastructure provider Cloud hosting services for hosting infrastructure United States PayFabric® Payment processing platform Payment platform to enable businesses to accept online payments United States WalkMe Digital adoption and guidance platform On-screen guidance and tutorials within SaaS applications United States Service Leadership, Inc.®, a ConnectWise company Name Description of Services Purpose of Processing Headquarters HubSpot® CRM and Marketing software platform Customer relationship management platform and marketing automation and analytics platform United States x360 Products from Axcient™, a ConnectWise company Name Description of Services Purpose of Processing Headquarters Amazon Web Services Cloud Service Provider Cloud Service Provider (CloudFinder, Fusion, and Replibit) United States FlagSmith Feature Flags Feature Flags (x360Portal and x360Sync) United States Google Cloud Platform Cloud Storage Provider Cloud Storage Provider (x360Sync, x360Cloud, and x360Portal) United States HubSpot Marketing Marketing United States LaunchDarkly Feature Flags Feature Flags (x360Recover) United States Mailchimp/Mandrill Product Emails Product Emails (x360Cloud) United States Oracle Cloud Infrastructure Cloud Service Provider Cloud Service Provider (x360Cloud) United States Pendo Product Analytics Product Analytics United States Productboard Product Roadmap and Customer Feedback Product Roadmap and Customer Feedback United States SendGrid Product Emails Product Emails (x360Sync) United States Twilio SMS SMS (x360Portal and x360Sync) United States TalentLMS Learning Management System Deliver and manage online training for internal and external users United States ConnectWise Data Center Infrastructure Sub-Processor Name Purpose Purpose of Processing Data Location AWS Data Center Provider United States Australia, Canada, Germany, India, Ireland, Japan, Singapore, South Africa, United Kingdom, United States Azure Data Center Provider United States Australia, Canada, France, Germany, Hong Kong, Ireland, Japan, Netherlands, Norway, Singapore, South Africa, Sweden, Switzerland, United Kingdom, United States Latitude.sh Data Center Provider Japan, US Brazil OVH Data Center Provider United States Australia, Canada, Japan, Netherlands, United Kingdom, United States IBM (Softlayer) Data Center Provider United States Australia, United Kingdom, United States DataBank Data Center Provider United States United States Flexential Data Center Provider United States United States Hut 8 Data Center Provider United States Canada Equinix Data Center Provider United States Netherlands Novva Data Center Provider United States United States Note: Not all SaaS products are available in all regions or all providers.