Snapshot 238186
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "hnxtkbpchn2s",
"name": "Order Payment Processing Failing to Complete",
"impact": "major",
"status": "resolved",
"started": "2026-11-06T02:21:00Z",
"resolved": "2026-11-06T03:13:00Z",
"url": "https://status.parchment.com/incidents/hnxtkbpchn2s"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "ljvk5l51g83t",
"name": "Our chat bot service is currently experiencing issues. Please refer to https://adasupport.statuspage.io/ for updates.",
"impact": "none",
"status": "resolved",
"started": "2026-11-04T20:40:00Z",
"resolved": "2026-11-04T22:41:00Z",
"url": "https://status.parchment.com/incidents/ljvk5l51g83t"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "yb2c1rbkn36f",
"name": "Some users may see the error message \"Fulfillment Failed\" on their orders status.",
"impact": "minor",
"status": "resolved",
"started": "2026-11-04T15:42:00Z",
"resolved": "2026-11-04T17:25:00Z",
"url": "https://status.parchment.com/incidents/yb2c1rbkn36f"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "jzzg5s6971h8",
"name": "Unable to order",
"impact": "none",
"status": "resolved",
"started": "2026-10-26T14:45:00Z",
"resolved": "2026-10-27T15:09:00Z",
"url": "https://status.parchment.com/incidents/jzzg5s6971h8"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "9k5hd7dhv565",
"name": "Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as \"PHP2Shell\"), affecting PHP.",
"impact": "none",
"status": "resolved",
"started": "2026-10-21T20:45:00Z",
"resolved": "2026-10-22T02:12:00Z",
"url": "https://status.parchment.com/incidents/9k5hd7dhv565"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "lvxt2jlk1lgf",
"name": "Login Issues",
"impact": "none",
"status": "resolved",
"started": "2026-09-10T21:19:00Z",
"resolved": "2026-09-10T21:45:00Z",
"url": "https://status.parchment.com/incidents/lvxt2jlk1lgf"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "2wdr0rpb9nch",
"name": "Limited Consumer Support Hours",
"impact": "minor",
"status": "resolved",
"started": "2026-08-17T16:59:00Z",
"resolved": "2026-09-09T14:48:00Z",
"url": "https://status.parchment.com/incidents/2wdr0rpb9nch"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "ctl22lk58rvh",
"name": "MFA code emails not being sent",
"impact": "minor",
"status": "resolved",
"started": "2026-09-04T12:39:00Z",
"resolved": "2026-09-04T18:58:00Z",
"url": "https://status.parchment.com/incidents/ctl22lk58rvh"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "9624nlcn91v1",
"name": "Brief system update to improve our School Search on Parchment.com",
"impact": "none",
"status": "resolved",
"started": "2026-07-30T20:17:00Z",
"resolved": "2026-07-30T21:47:00Z",
"url": "https://status.parchment.com/incidents/9624nlcn91v1"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "05pllzz7x6bf",
"name": "Page spins when you try to order a credential.",
"impact": "minor",
"status": "resolved",
"started": "2026-07-27T14:41:00Z",
"resolved": "2026-07-27T20:37:00Z",
"url": "https://status.parchment.com/incidents/05pllzz7x6bf"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "qgtb5c338k56",
"name": "Parchment Message \"Error: Failed to get orders\"",
"impact": "minor",
"status": "resolved",
"started": "2026-07-20T21:12:00Z",
"resolved": "2026-07-20T23:03:00Z",
"url": "https://status.parchment.com/incidents/qgtb5c338k56"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "zt25v21k11v2",
"name": "Parchment Support will be closed for Juneteenth",
"impact": "none",
"status": "resolved",
"started": "2026-06-18T23:00:00Z",
"resolved": "2026-06-22T13:38:00Z",
"url": "https://status.parchment.com/incidents/zt25v21k11v2"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "cfs68f92k2lw",
"name": "Notice: Learner Chat Currently Unavailable",
"impact": "minor",
"status": "resolved",
"started": "2026-05-05T17:21:00Z",
"resolved": "2026-06-16T14:48:00Z",
"url": "https://status.parchment.com/incidents/cfs68f92k2lw"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "1qxnbj2tn03h",
"name": "GED - Order Processing Issues",
"impact": "minor",
"status": "resolved",
"started": "2026-06-05T18:50:00Z",
"resolved": "2026-06-05T23:03:00Z",
"url": "https://status.parchment.com/incidents/1qxnbj2tn03h"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "4s4whz2m89r0",
"name": "404 Error - Downloading Third Party PDFs issued from GED Jurisdictions",
"impact": "none",
"status": "resolved",
"started": "2026-06-04T16:18:00Z",
"resolved": "2026-06-04T17:30:00Z",
"url": "https://status.parchment.com/incidents/4s4whz2m89r0"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "nrqkqky8fsxf",
"name": "Website Delays, Learner Account Login Errors",
"impact": "major",
"status": "resolved",
"started": "2026-05-18T17:46:00Z",
"resolved": "2026-05-27T21:43:00Z",
"url": "https://status.parchment.com/incidents/nrqkqky8fsxf"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "sw8ym61h1j85",
"name": "Timeout Issues - Administrator Accounts",
"impact": "major",
"status": "resolved",
"started": "2026-05-26T16:36:00Z",
"resolved": "2026-05-27T21:43:00Z",
"url": "https://status.parchment.com/incidents/sw8ym61h1j85"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "rpst1c5r26j4",
"name": "Page does not load when attempting to place a SAIR or RAIR order",
"impact": "minor",
"status": "resolved",
"started": "2026-05-05T16:41:00Z",
"resolved": "2026-05-06T22:16:00Z",
"url": "https://status.parchment.com/incidents/rpst1c5r26j4"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "kr1xn2j79708",
"name": "Error when updating learner account profile.",
"impact": "minor",
"status": "resolved",
"started": "2026-05-05T15:43:00Z",
"resolved": "2026-05-06T15:04:00Z",
"url": "https://status.parchment.com/incidents/kr1xn2j79708"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "5vx01tgszgvr",
"name": "Unable to web download documents through Parchment Receive",
"impact": "minor",
"status": "resolved",
"started": "2026-05-01T16:09:00Z",
"resolved": "2026-05-01T18:35:00Z",
"url": "https://status.parchment.com/incidents/5vx01tgszgvr"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "4h4l1vfzm1vz",
"name": "Degraded Performance of Parchment.com",
"impact": "major",
"status": "resolved",
"started": "2026-03-31T18:23:00Z",
"resolved": "2026-03-31T21:25:00Z",
"url": "https://status.parchment.com/incidents/4h4l1vfzm1vz"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "kdhfwfnrw4dy",
"name": "Degraded Performance of Parchment.com",
"impact": "major",
"status": "resolved",
"started": "2026-03-30T16:50:00Z",
"resolved": "2026-03-30T21:39:00Z",
"url": "https://status.parchment.com/incidents/kdhfwfnrw4dy"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "f9wr0kx553h9",
"name": "Degraded Performance of Parchment Digital Badges",
"impact": "minor",
"status": "resolved",
"started": "2026-03-30T14:23:00Z",
"resolved": "2026-03-30T14:50:00Z",
"url": "https://status.parchment.com/incidents/f9wr0kx553h9"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "pwj89qckr61r",
"name": "Regular Maintenance",
"impact": "none",
"status": "resolved",
"started": "2026-03-28T16:02:00Z",
"resolved": "2026-03-28T19:17:00Z",
"url": "https://status.parchment.com/incidents/pwj89qckr61r"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "6vz8d570nv23",
"name": "Award Order Processing Delays",
"impact": "minor",
"status": "resolved",
"started": "2026-03-16T18:21:00Z",
"resolved": "2026-03-16T20:20:00Z",
"url": "https://status.parchment.com/incidents/6vz8d570nv23"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "b14kfk8hnypn",
"name": "Longer loading times within the Parchment Applications",
"impact": "minor",
"status": "resolved",
"started": "2026-03-13T13:36:00Z",
"resolved": "2026-03-13T22:08:00Z",
"url": "https://status.parchment.com/incidents/b14kfk8hnypn"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "mfnt8brwvx33",
"name": "GED Ordering Delays",
"impact": "none",
"status": "resolved",
"started": "2026-03-11T16:54:00Z",
"resolved": "2026-03-11T20:18:00Z",
"url": "https://status.parchment.com/incidents/mfnt8brwvx33"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "j1v30jj8kmvm",
"name": "Member Ordering Degraded",
"impact": "minor",
"status": "resolved",
"started": "2026-02-27T20:18:00Z",
"resolved": "2026-02-27T22:15:00Z",
"url": "https://status.parchment.com/incidents/j1v30jj8kmvm"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "dg65kybbyrb0",
"name": "SPEEDE Transcript and Acknowledgement Delays",
"impact": "minor",
"status": "resolved",
"started": "2026-07-23T19:49:00Z",
"resolved": "2027-02-25T19:01:00Z",
"url": "https://status.parchment.com/incidents/dg65kybbyrb0"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "k7s669gpv2hh",
"name": "1/26/2026 - Parchment Print \u0026 Mail Delayed One Business Day",
"impact": "major",
"status": "resolved",
"started": "2026-01-26T14:01:00Z",
"resolved": "2026-01-27T14:34:00Z",
"url": "https://status.parchment.com/incidents/k7s669gpv2hh"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "wx01dfrct39b",
"name": "Order Delivery Delays",
"impact": "none",
"status": "resolved",
"started": "2025-12-15T18:20:00Z",
"resolved": "2025-12-15T19:16:00Z",
"url": "https://status.parchment.com/incidents/wx01dfrct39b"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "cmy43fdp4dxj",
"name": "Delayed Order Fulfillment",
"impact": "major",
"status": "resolved",
"started": "2025-12-01T16:56:00Z",
"resolved": "2025-12-01T21:25:00Z",
"url": "https://status.parchment.com/incidents/cmy43fdp4dxj"
}
},
{
"kind": "status_incident",
"evidence_id": 238186,
"data": {
"id": "21qrp3qr8f30",
"name": "Parchment will be closed on Thursday, November 27th and Friday, November 28th for the Thanksgiving Holiday.",
"impact": "none",
"status": "resolved",
"started": "2025-11-19T15:57:00Z",
"resolved": "2025-12-01T19:15:00Z",
"url": "https://status.parchment.com/incidents/21qrp3qr8f30"
}
}
]
}