Snapshot 238186
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{
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{
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{
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{
"code": "hnxtkbpchn2s",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Order Payment Processing Failing to Complete",
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},
{
"code": "ljvk5l51g83t",
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"message": "This incident has been resolved.",
"name": "Our chat bot service is currently experiencing issues. Please refer to https://adasupport.statuspage.io/ for updates.",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e20:40\u003c/var\u003e - \u003cvar data-var='time'\u003e22:41\u003c/var\u003e UTC"
},
{
"code": "yb2c1rbkn36f",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may see the error message \"Fulfillment Failed\" on their orders status.",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e15:42\u003c/var\u003e - \u003cvar data-var='time'\u003e17:25\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2026
},
{
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{
"code": "jzzg5s6971h8",
"impact": "none",
"message": "This issue has been resolved.",
"name": "Unable to order",
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},
{
"code": "9s023t6y8k62",
"impact": "maintenance",
"message": "GED request services are temporarily unavailable. We are collaborating with GED on a resolution and will keep you updated.",
"name": "GED Ordering Disabled",
"timestamp": "Oct \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e22:08\u003c/var\u003e UTC"
},
{
"code": "9k5hd7dhv565",
"impact": "none",
"message": "We have assessed all products on this status page. Where action was needed to protect customer-facing services, the remediation is complete. This is the final update.",
"name": "Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as \"PHP2Shell\"), affecting PHP.",
"timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e20:45\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e02:12\u003c/var\u003e UTC"
},
{
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Quottly Platform Maintenance",
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}
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"name": "October",
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{
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{
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"message": "This incident has been resolved. We will continue to monitor site activity.",
"name": "Login Issues",
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},
{
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"impact": "minor",
"message": "This incident has been resolved.",
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"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:59\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:48\u003c/var\u003e UTC"
},
{
"code": "ctl22lk58rvh",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "MFA code emails not being sent",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:39\u003c/var\u003e - \u003cvar data-var='time'\u003e18:58\u003c/var\u003e UTC"
}
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"name": "September",
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{
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{
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{
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Quottly Platform Maintenance",
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},
{
"code": "fppq2998mgmv",
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Regular Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:30\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
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{
"code": "9624nlcn91v1",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Brief system update to improve our School Search on Parchment.com",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e20:17\u003c/var\u003e - \u003cvar data-var='time'\u003e21:47\u003c/var\u003e UTC"
},
{
"code": "05pllzz7x6bf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Page spins when you try to order a credential.",
"timestamp": "Jul \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:41\u003c/var\u003e - \u003cvar data-var='time'\u003e20:37\u003c/var\u003e UTC"
},
{
"code": "22n0vcsdb6pr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Quottly Platform Maintenance",
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},
{
"code": "dnf52s4pckgm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Parchment Platform Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:37\u003c/var\u003e UTC"
},
{
"code": "qgtb5c338k56",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Parchment Message \"Error: Failed to get orders\"",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e21:12\u003c/var\u003e - \u003cvar data-var='time'\u003e23:03\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "fvcrbyc4gz0x",
"impact": "maintenance",
"message": "This incident has been resolved.",
"name": "Database maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e19:01\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e03:05\u003c/var\u003e UTC"
},
{
"code": "zt25v21k11v2",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Parchment Support will be closed for Juneteenth",
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},
{
"code": "cfs68f92k2lw",
"impact": "minor",
"message": "ParchieBot is now live.\nUsers can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.",
"name": "Notice: Learner Chat Currently Unavailable",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e17:21\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e14:48\u003c/var\u003e UTC"
},
{
"code": "1qxnbj2tn03h",
"impact": "minor",
"message": "This incident has been resolved. All impacted orders have been successfully sent.",
"name": "GED - Order Processing Issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e18:50\u003c/var\u003e - \u003cvar data-var='time'\u003e23:03\u003c/var\u003e UTC"
},
{
"code": "4s4whz2m89r0",
"impact": "none",
"message": "This incident has been resolved.",
"name": "404 Error - Downloading Third Party PDFs issued from GED Jurisdictions",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e16:18\u003c/var\u003e - \u003cvar data-var='time'\u003e17:30\u003c/var\u003e UTC"
}
],
"name": "June",
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}
],
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"time_zone": "UTC"
},
{
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"months": [
{
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{
"code": "nrqkqky8fsxf",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Website Delays, Learner Account Login Errors",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e17:46\u003c/var\u003e - May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e21:43\u003c/var\u003e UTC"
},
{
"code": "sw8ym61h1j85",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Timeout Issues - Administrator Accounts",
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},
{
"code": "mh8bpvwyq1xn",
"impact": "maintenance",
"message": "All Canvas environments are available.",
"name": "Instructure Resources Under Investigation",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e22:36\u003c/var\u003e - May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e22:35\u003c/var\u003e UTC"
},
{
"code": "3qg952ldzzjf",
"impact": "maintenance",
"message": "This incident has been resolved and we will continue to monitor login times.",
"name": "Slow login times",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e16:40\u003c/var\u003e - \u003cvar data-var='time'\u003e19:16\u003c/var\u003e UTC"
},
{
"code": "rpst1c5r26j4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Page does not load when attempting to place a SAIR or RAIR order",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e16:41\u003c/var\u003e - May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e22:16\u003c/var\u003e UTC"
},
{
"code": "kr1xn2j79708",
"impact": "minor",
"message": "A fix has been implemented and all formats of phone numbers are accepted.",
"name": "Error when updating learner account profile.",
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},
{
"code": "qbkbtc376zwy",
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},
{
"code": "5vx01tgszgvr",
"impact": "minor",
"message": "This incident is resolved.",
"name": "Unable to web download documents through Parchment Receive",
"timestamp": "May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:09\u003c/var\u003e - \u003cvar data-var='time'\u003e18:35\u003c/var\u003e UTC"
}
],
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},
{
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{
"code": "sfxqfstjwvk8",
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Regular Maintenance",
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}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "4h4l1vfzm1vz",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Degraded Performance of Parchment.com",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e18:23\u003c/var\u003e - \u003cvar data-var='time'\u003e21:25\u003c/var\u003e UTC"
},
{
"code": "kdhfwfnrw4dy",
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"message": "This incident has been resolved.",
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},
{
"code": "f9wr0kx553h9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded Performance of Parchment Digital Badges",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e14:23\u003c/var\u003e - \u003cvar data-var='time'\u003e14:50\u003c/var\u003e UTC"
},
{
"code": "pwj89qckr61r",
"impact": "none",
"message": "Maintenance has been completed.",
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},
{
"code": "6vz8d570nv23",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Award Order Processing Delays",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e18:21\u003c/var\u003e - \u003cvar data-var='time'\u003e20:20\u003c/var\u003e UTC"
},
{
"code": "b14kfk8hnypn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Longer loading times within the Parchment Applications",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e13:36\u003c/var\u003e - \u003cvar data-var='time'\u003e22:08\u003c/var\u003e UTC"
},
{
"code": "mfnt8brwvx33",
"impact": "none",
"message": "This incident has been resolved.",
"name": "GED Ordering Delays",
"timestamp": "Mar \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e16:54\u003c/var\u003e - \u003cvar data-var='time'\u003e20:18\u003c/var\u003e UTC"
}
],
"name": "March",
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}
],
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"time_zone": "UTC"
},
{
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{
"incidents": [
{
"code": "j1v30jj8kmvm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Member Ordering Degraded",
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},
{
"code": "dg65kybbyrb0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "SPEEDE Transcript and Acknowledgement Delays",
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},
{
"code": "dw8dy1fvv1x7",
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"name": "[Scheduled] Database maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e20:08\u003c/var\u003e - \u003cvar data-var='time'\u003e22:08\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "k7s669gpv2hh",
"impact": "major",
"message": "1/27/2026 - The Parchment Print Operations have resumed normal activities.",
"name": "1/26/2026 - Parchment Print \u0026 Mail Delayed One Business Day",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e14:01\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:34\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "wx01dfrct39b",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Order Delivery Delays",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e18:20\u003c/var\u003e - \u003cvar data-var='time'\u003e19:16\u003c/var\u003e UTC"
},
{
"code": "cmy43fdp4dxj",
"impact": "major",
"message": "All backlogged orders have been processed and new orders are being fulfilled as expected.",
"name": "Delayed Order Fulfillment",
"timestamp": "Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:56\u003c/var\u003e - \u003cvar data-var='time'\u003e21:25\u003c/var\u003e UTC"
},
{
"code": "21qrp3qr8f30",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Parchment will be closed on Thursday, November 27th and Friday, November 28th for the Thanksgiving Holiday.",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e15:57\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e19:15\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
}
],
"start_time": "2025-12-01T00:00:00Z",
"time_zone": "UTC"
}
]
}