Snapshot 246799
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{
"incidents": [
{
"created_at": "2026-11-09T21:22:34Z",
"id": "01M71321B7R1J4HDE06NC53Y9J",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved and performance is back to normal for all affected users. Thank you for your patience and understanding as we addressed this issue.",
"created_at": "2026-11-09T22:11:04Z",
"display_at": "2026-11-09T21:53:00Z",
"id": "01M715TV33E1QY51MX4483NYAE",
"incident_id": "01M71321B7R1J4HDE06NC53Y9J",
"status": "resolved",
"updated_at": "2026-11-09T22:13:41Z"
},
{
"body": "We have identified the cause of the slow performance affecting some users in the US and applied a fix. Performance is improving and we will continue to monitor.",
"created_at": "2026-11-09T21:46:54Z",
"display_at": "2026-11-09T21:46:54Z",
"id": "01M714EJ8BFXEG3HERQ88X0NHP",
"incident_id": "01M71321B7R1J4HDE06NC53Y9J",
"status": "monitoring",
"updated_at": "2026-11-09T21:46:54Z"
},
{
"body": "Some users in the US may see slow loading or delays when using Heidi. We are working on a fix.",
"created_at": "2026-11-09T21:22:35Z",
"display_at": "2026-11-09T21:22:34Z",
"id": "01M71321B7JGJMR3NF6JZAHC14",
"incident_id": "01M71321B7R1J4HDE06NC53Y9J",
"status": "investigating",
"updated_at": "2026-11-09T21:22:35Z"
}
],
"name": "Slow performance for some users in the US",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-11-09T21:53:00Z",
"status": "resolved",
"updated_at": "2026-11-09T22:11:05Z"
},
{
"created_at": "2026-10-05T05:36:01Z",
"id": "01M458ZNTJ39MWMXPRTXHK1KCD",
"impact": "minor",
"incident_updates": [
{
"body": "The performance issues affecting Australia region have been fully resolved.",
"created_at": "2026-10-05T10:05:58Z",
"display_at": "2026-10-05T10:05:57Z",
"id": "01M45RDYPKB0DANZ5B6CW5F3AG",
"incident_id": "01M458ZNTJ39MWMXPRTXHK1KCD",
"status": "resolved",
"updated_at": "2026-10-05T10:05:58Z"
},
{
"body": "Heidi is working normally again for most users in Australia. Out team is monitoring the system closely.",
"created_at": "2026-10-05T07:29:32Z",
"display_at": "2026-10-05T07:29:32Z",
"id": "01M45FFGYABC3BYYPZP5GBSR9X",
"incident_id": "01M458ZNTJ39MWMXPRTXHK1KCD",
"status": "monitoring",
"updated_at": "2026-10-05T07:29:32Z"
},
{
"body": "We are currently investigating the degradation affecting users in Australia region",
"created_at": "2026-10-05T05:36:01Z",
"display_at": "2026-10-05T05:36:01Z",
"id": "01M458ZNTJK8RGR5ZD26ZNE4PY",
"incident_id": "01M458ZNTJ39MWMXPRTXHK1KCD",
"status": "investigating",
"updated_at": "2026-10-05T05:36:01Z"
}
],
"name": "Degraded performance for users in Australia region",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-10-05T10:05:57Z",
"status": "resolved",
"updated_at": "2026-10-05T10:05:58Z"
},
{
"created_at": "2026-09-28T02:37:26Z",
"id": "01M3JXZN730CJ2GC1YJEE0NF8B",
"impact": "minor",
"incident_updates": [
{
"body": "Performance has improved for most users in Southeast Asia after cable operators put temporary repairs in place on the damaged subsea cables. Users in Indonesia may still see slower performance while the operators complete a permanent fix. Heidi's servers remain healthy. We will post updates here as repairs progress.",
"created_at": "2026-10-01T06:31:02Z",
"display_at": "2026-10-01T06:31:02Z",
"id": "01M3V2HHS34PHSCNCTNBM6FMEZ",
"incident_id": "01M3JXZN730CJ2GC1YJEE0NF8B",
"status": "identified",
"updated_at": "2026-10-01T06:31:02Z"
},
{
"body": "Some users in Southeast Asia may experience slower performance in Heidi. A break in the Indigo West subsea cable between Perth and Singapore is causing this. Internet traffic between the two cities now takes alternate routes, which adds latency. Heidi's servers are healthy and requests still complete, but some take longer than usual. We will post updates here as the cable operator makes progress on repairs.",
"created_at": "2026-09-28T02:37:26Z",
"display_at": "2026-09-28T02:37:26Z",
"id": "01M3JXZN73E84C09VJW4GZV6WG",
"incident_id": "01M3JXZN730CJ2GC1YJEE0NF8B",
"status": "identified",
"updated_at": "2026-09-28T02:37:26Z"
}
],
"name": "Slower performance for some users in Southeast Asia",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"status": "identified",
"updated_at": "2026-10-01T06:31:02Z"
},
{
"created_at": "2026-08-19T02:29:37Z",
"id": "01M0BXMJKPAHF755R7W37F9KCK",
"impact": "minor",
"incident_updates": [
{
"body": "We have implemented the fix. Issue is now resolved.",
"created_at": "2026-08-19T07:22:21Z",
"display_at": "2026-08-19T07:22:21Z",
"id": "01M0CECK5EG8433GR8PXB9RKJ6",
"incident_id": "01M0BXMJKPAHF755R7W37F9KCK",
"status": "resolved",
"updated_at": "2026-08-19T07:22:21Z"
},
{
"body": "We have identified the issue and a fix. We'll share another update once fix is implemented.",
"created_at": "2026-08-19T04:44:00Z",
"display_at": "2026-08-19T04:44:00Z",
"id": "01M0C5AN87CMAMYK9D4BXQNWDF",
"incident_id": "01M0BXMJKPAHF755R7W37F9KCK",
"status": "identified",
"updated_at": "2026-08-19T04:44:00Z"
},
{
"body": "We are investigating note generation degradation affecting some Japan customers.",
"created_at": "2026-08-19T02:29:37Z",
"display_at": "2026-08-19T02:29:37Z",
"id": "01M0BXMJKPCVWEG7BQ393FT64Q",
"incident_id": "01M0BXMJKPAHF755R7W37F9KCK",
"status": "identified",
"updated_at": "2026-08-19T02:29:37Z"
}
],
"name": "Note generation service degradation to some Japan customers",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-08-19T07:22:21Z",
"status": "resolved",
"updated_at": "2026-08-19T07:22:21Z"
},
{
"created_at": "2026-08-05T15:35:30Z",
"id": "01KZ991H2GKCQPK8RZQGXGCYDD",
"impact": "critical",
"incident_updates": [
{
"body": "Issue is now resolved. ",
"created_at": "2026-08-05T17:11:39Z",
"display_at": "2026-08-05T17:11:39Z",
"id": "01KZ9EHJVQBDF9MZC2R67GR1YH",
"incident_id": "01KZ991H2GKCQPK8RZQGXGCYDD",
"status": "resolved",
"updated_at": "2026-08-05T17:11:39Z"
},
{
"body": "We have implemented a fix, and our team is currently monitoring.",
"created_at": "2026-08-05T16:44:37Z",
"display_at": "2026-08-05T16:30:00Z",
"id": "01KZ9D02NBCNMPSD16MSNPT75A",
"incident_id": "01KZ991H2GKCQPK8RZQGXGCYDD",
"status": "monitoring",
"updated_at": "2026-08-06T03:09:01Z"
},
{
"body": "US users remain impacted by elevated latency and intermittent inability to access the app (including login loops and pages not loading).\n\nWe have identified a root cause and are working on a fix",
"created_at": "2026-08-05T16:13:46Z",
"display_at": "2026-08-05T16:13:46Z",
"id": "01KZ9B7KDBNGY71990FQQ1F99T",
"incident_id": "01KZ991H2GKCQPK8RZQGXGCYDD",
"status": "identified",
"updated_at": "2026-08-05T16:13:46Z"
},
{
"body": "Currently investigating",
"created_at": "2026-08-05T15:35:30Z",
"display_at": "2026-08-05T15:35:30Z",
"id": "01KZ991H2GB11091XTPFP2XW8A",
"incident_id": "01KZ991H2GKCQPK8RZQGXGCYDD",
"status": "investigating",
"updated_at": "2026-08-05T15:35:30Z"
}
],
"name": "US Users unable to access application",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-08-05T17:11:39Z",
"status": "resolved",
"updated_at": "2026-08-05T17:11:39Z"
},
{
"created_at": "2026-07-29T00:53:24Z",
"id": "01KYNNSA7WSK7N5MDK31KW16B3",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and all services are back to normal. Thank you for your patience.",
"created_at": "2026-07-29T01:06:55Z",
"display_at": "2026-07-29T01:06:55Z",
"id": "01KYNPJ1WSA4QZM62Y25EG9J8R",
"incident_id": "01KYNNSA7WSK7N5MDK31KW16B3",
"status": "resolved",
"updated_at": "2026-07-29T01:06:55Z"
},
{
"body": "We've identified the cause and a fix is in progress. We'll share another update once services are fully restored. Thank you for your patience.",
"created_at": "2026-07-29T01:03:47Z",
"display_at": "2026-07-29T01:03:47Z",
"id": "01KYNPCAT9GGJ4G6VTHKY6DJHM",
"incident_id": "01KYNNSA7WSK7N5MDK31KW16B3",
"status": "identified",
"updated_at": "2026-07-29T01:03:47Z"
},
{
"body": "We're aware of an issue causing an issue connecting to Heidi. The service is currently unavailable for some user in Japan region.\nWe're sorry for the disruption to your day. Thank you for your patience.",
"created_at": "2026-07-29T00:53:24Z",
"display_at": "2026-07-29T00:53:24Z",
"id": "01KYNNSA7W1X219899RKRW2WDC",
"incident_id": "01KYNNSA7WSK7N5MDK31KW16B3",
"status": "investigating",
"updated_at": "2026-07-29T00:53:24Z"
}
],
"name": "Some users can't connect to Heidi right now",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-07-29T01:06:55Z",
"status": "resolved",
"updated_at": "2026-07-29T01:06:55Z"
},
{
"created_at": "2026-06-09T08:34:58Z",
"id": "01KTNRAH8EMW8MY5J94SSMSDBR",
"impact": "minor",
"incident_updates": [
{
"body": "The login issue has been resolved. All users should now be able to log in normally. If you are still experiencing issues, please clear your browser cookies and try again",
"created_at": "2026-06-09T09:45:06Z",
"display_at": "2026-06-09T09:45:06Z",
"id": "01KTNWAYYPRCEDKEB8EK0ETSYX",
"incident_id": "01KTNRAH8EMW8MY5J94SSMSDBR",
"status": "resolved",
"updated_at": "2026-06-09T09:45:06Z"
},
{
"body": "We have identified the issue and applied a fix. If you are still experiencing login issues, please hard refresh your browser and try again. We are continuing to monitor.",
"created_at": "2026-06-09T09:04:54Z",
"display_at": "2026-06-09T09:04:54Z",
"id": "01KTNT1B5DHH4YZYA0MNQVH24E",
"incident_id": "01KTNRAH8EMW8MY5J94SSMSDBR",
"status": "identified",
"updated_at": "2026-06-09T09:04:54Z"
},
{
"body": "We are aware that some users are experiencing issues logging in and are actively investigating. Core functionality remains available for logged-in users. We will provide updates as we learn more.",
"created_at": "2026-06-09T08:42:57Z",
"display_at": "2026-06-09T08:42:57Z",
"id": "01KTNRS4SDC9550ZVSNKGN4XM9",
"incident_id": "01KTNRAH8EMW8MY5J94SSMSDBR",
"status": "investigating",
"updated_at": "2026-06-09T08:42:57Z"
},
{
"body": "We are aware that some users are experiencing issues logging in and are actively investigating. Core functionality remains available for logged-in users. We will provide updates as we learn more.",
"created_at": "2026-06-09T08:34:58Z",
"display_at": "2026-06-09T08:34:58Z",
"id": "01KTNRAH8EKD95VJH8HFRA1GGJ",
"incident_id": "01KTNRAH8EMW8MY5J94SSMSDBR",
"status": "investigating",
"updated_at": "2026-06-09T08:34:58Z"
}
],
"name": "Investigating login issues for some users",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-06-09T09:45:06Z",
"status": "resolved",
"updated_at": "2026-06-09T09:45:06Z"
},
{
"created_at": "2026-06-09T02:46:00Z",
"id": "01KTN4BJ7Y58HCFG7G15Z7CFAM",
"impact": "minor",
"incident_updates": [
{
"body": "A fix has been implemented and all services appear back to normal.",
"created_at": "2026-06-09T03:23:00Z",
"display_at": "2026-06-09T03:23:00Z",
"id": "01KTN6F9MGRE84JZ2C3NMQPQNF",
"incident_id": "01KTN4BJ7Y58HCFG7G15Z7CFAM",
"status": "resolved",
"updated_at": "2026-06-09T03:23:00Z"
},
{
"body": "We are investigating severe service degradation across all Heidi services.",
"created_at": "2026-06-09T02:46:00Z",
"display_at": "2026-06-09T02:46:00Z",
"id": "01KTN4BJ7YQSJCNJP3M6VQTCZP",
"incident_id": "01KTN4BJ7Y58HCFG7G15Z7CFAM",
"status": "investigating",
"updated_at": "2026-06-09T02:46:00Z"
}
],
"name": "Service degradation across Heidi platform",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-06-09T03:23:00Z",
"status": "resolved",
"updated_at": "2026-06-09T03:23:00Z"
},
{
"created_at": "2026-06-04T01:18:46Z",
"id": "01KT83C7TW0M2E9MBZHSGKJK61",
"impact": "minor",
"incident_updates": [
{
"body": "A fix has been implemented, and we have seen functionality and response time return to normal.",
"created_at": "2026-06-04T02:33:57Z",
"display_at": "2026-06-04T02:33:57Z",
"id": "01KT87NWQTCT3QVGQNA9KWWBT0",
"incident_id": "01KT83C7TW0M2E9MBZHSGKJK61",
"status": "resolved",
"updated_at": "2026-06-04T02:33:57Z"
},
{
"body": "We have observed service degradation for APAC users and are investigating as a high priority. Other users appear to be unaffected at this time.",
"created_at": "2026-06-04T01:18:46Z",
"display_at": "2026-06-04T01:18:46Z",
"id": "01KT83C7TWHHGB6D1K91B6HKW4",
"incident_id": "01KT83C7TW0M2E9MBZHSGKJK61",
"status": "investigating",
"updated_at": "2026-06-04T01:18:46Z"
}
],
"name": "Service degradation within APAC",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-06-04T02:33:57Z",
"status": "resolved",
"updated_at": "2026-06-04T02:33:57Z"
},
{
"created_at": "2026-05-20T13:55:30Z",
"id": "01KS2TQ2NKP8WJ0CWHD1TSTE9C",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and all services are back to normal. Thank you for your patience.",
"created_at": "2026-05-20T14:40:56Z",
"display_at": "2026-05-20T14:40:56Z",
"id": "01KS2XA8MCVG575Y76J27BV56X",
"incident_id": "01KS2TQ2NKP8WJ0CWHD1TSTE9C",
"status": "resolved",
"updated_at": "2026-05-20T14:40:56Z"
},
{
"body": "\u003e We've identified the cause and a fix is in progress. We'll share another update once services are fully restored. Thank you for your patience.",
"created_at": "2026-05-20T14:28:47Z",
"display_at": "2026-05-20T14:28:47Z",
"id": "01KS2WM0HSADCF6DMWWM5P6P62",
"incident_id": "01KS2TQ2NKP8WJ0CWHD1TSTE9C",
"status": "identified",
"updated_at": "2026-05-20T14:28:47Z"
},
{
"body": "We're aware of an issue causing an issue connecting to Heidi. The service is currently unavailable for some users.\nWe're sorry for the disruption to your day. Thank you for your patience.",
"created_at": "2026-05-20T13:55:30Z",
"display_at": "2026-05-20T13:55:30Z",
"id": "01KS2TQ2NK107HEE6PNRDQ2977",
"incident_id": "01KS2TQ2NKP8WJ0CWHD1TSTE9C",
"status": "investigating",
"updated_at": "2026-05-20T13:55:30Z"
}
],
"name": "Some users can't connect to Heidi right now",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-05-20T14:40:56Z",
"status": "resolved",
"updated_at": "2026-05-20T14:40:56Z"
},
{
"created_at": "2026-05-18T05:47:51Z",
"id": "01KRWT0QDZZ5N8HWX94E4JXHME",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting users has been resolved, we are continuing to monitor.",
"created_at": "2026-05-18T06:17:51Z",
"display_at": "2026-05-18T06:17:51Z",
"id": "01KRWVQNB9BZTDM6M27SCDSFE6",
"incident_id": "01KRWT0QDZZ5N8HWX94E4JXHME",
"status": "resolved",
"updated_at": "2026-05-18T06:17:51Z"
},
{
"body": "We are seeing significant service degradation across Heidi Health platform and services, affecting all users. We are investigating as the highest priority.",
"created_at": "2026-05-18T05:47:51Z",
"display_at": "2026-05-18T05:47:51Z",
"id": "01KRWT0QDZQND9P9ATDD5AWYZF",
"incident_id": "01KRWT0QDZZ5N8HWX94E4JXHME",
"status": "investigating",
"updated_at": "2026-05-18T05:47:51Z"
}
],
"name": "Service Degradation",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-05-18T06:17:51Z",
"status": "resolved",
"updated_at": "2026-05-18T06:17:51Z"
},
{
"created_at": "2026-04-23T11:53:48Z",
"id": "01KPX30TC46D618WVNAD9FP016",
"impact": "major",
"incident_updates": [
{
"body": "A patched version of the Heidi desktop app (v1.1.2) has been released to fix the login and logout loop issue. If you continue to experience issues, please try updating or reinstalling the desktop app.",
"created_at": "2026-04-29T22:06:05Z",
"display_at": "2026-04-29T22:06:05Z",
"id": "01KQDME91WJRMB39YTF8407ZRC",
"incident_id": "01KPX30TC46D618WVNAD9FP016",
"status": "resolved",
"updated_at": "2026-04-29T22:06:05Z"
},
{
"body": "A patched version of the Heidi desktop app (v1.1.2) has been released to fix the login and logout loop issue. The fix has been tested on both Mac and Windows and is rolling out to impacted users now. \n\nIf you continue to experience issues, please try logging out and back in, or reinstalling the desktop app. \n\nThe web app and telehealth remain unaffected and fully operational. ",
"created_at": "2026-04-24T14:37:20Z",
"display_at": "2026-04-24T14:37:20Z",
"id": "01KPZYRZXCYET7SGCBXW9DG14Z",
"incident_id": "01KPX30TC46D618WVNAD9FP016",
"status": "monitoring",
"updated_at": "2026-04-24T14:37:20Z"
},
{
"body": "We have identified a group of users receiving sign-in attempts on the Heidi desktop app, and so are unable to login.\n\nWeb, iOS and Android apps are not impacted. If you continue to experience login issues on the desktop app, please revert to using web, iOS or Android apps in the meantime. We also advise holding off on upgrading the desktop app until further notice.\n\nWe're working on a fix and will update as soon as we have more information.",
"created_at": "2026-04-23T13:11:09Z",
"display_at": "2026-04-23T13:11:09Z",
"id": "01KPX7EEK1GFS91CR9YYERD1F2",
"incident_id": "01KPX30TC46D618WVNAD9FP016",
"status": "investigating",
"updated_at": "2026-04-24T02:27:43Z"
},
{
"body": "We’re investigating an issue where a small number of users are getting stuck in a login loop when signing in to the latest version of the Heidi desktop app. Do not download the latest version of the Heidi desktop app.\n\nOur engineering team is actively working on a fix. We’ll post another update as soon as we have more information.",
"created_at": "2026-04-23T11:53:48Z",
"display_at": "2026-04-23T11:53:48Z",
"id": "01KPX30TC4NZP2AJG00NQW76C3",
"incident_id": "01KPX30TC46D618WVNAD9FP016",
"status": "investigating",
"updated_at": "2026-04-23T11:53:48Z"
}
],
"name": "Heidi desktop app login issues",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-04-29T22:06:05Z",
"status": "resolved",
"updated_at": "2026-04-29T22:06:05Z"
},
{
"created_at": "2026-04-16T21:28:56Z",
"id": "01KPC34XCATWRD3S427NAV8SAZ",
"impact": "none",
"incident_updates": [
{
"body": "The deployed fix has shown positive results and functionality should be operational across all services.",
"created_at": "2026-04-17T00:45:02Z",
"display_at": "2026-04-17T00:45:02Z",
"id": "01KPCEBYPXBF0P8J85H8YNNRZK",
"incident_id": "01KPC34XCATWRD3S427NAV8SAZ",
"status": "resolved",
"updated_at": "2026-04-17T00:45:02Z"
},
{
"body": "A fix has been deployed, initial results are positive and we are continuing to monitor.",
"created_at": "2026-04-16T23:35:13Z",
"display_at": "2026-04-16T23:35:13Z",
"id": "01KPCAC4B4KG8CX4TY8J95GWZX",
"incident_id": "01KPC34XCATWRD3S427NAV8SAZ",
"status": "monitoring",
"updated_at": "2026-04-16T23:35:13Z"
},
{
"body": "We are currently investigating an issue affecting transcribing for a small subset of users. Our team is actively looking into the cause and working to resolve it as quickly as possible. We will provide updates as more information becomes available.",
"created_at": "2026-04-16T21:28:57Z",
"display_at": "2026-04-16T21:28:56Z",
"id": "01KPC34XCA031D3VBXTYK0V4Q1",
"incident_id": "01KPC34XCATWRD3S427NAV8SAZ",
"status": "investigating",
"updated_at": "2026-04-16T21:28:57Z"
}
],
"name": "Issue with Transcribing",
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"resolved_at": "2026-04-17T00:45:02Z",
"status": "resolved",
"updated_at": "2026-04-17T00:45:02Z"
},
{
"created_at": "2026-04-16T13:05:24Z",
"id": "01KPB6AX0RW8K9PN8XMPV4A700",
"impact": "minor",
"incident_updates": [
{
"body": "Issue is now resolved uploading schedules is now available as normal. ",
"created_at": "2026-04-16T14:50:46Z",
"display_at": "2026-04-16T14:50:46Z",
"id": "01KPBCBV84Z9F3DG70JV7ECF6Z",
"incident_id": "01KPB6AX0RW8K9PN8XMPV4A700",
"status": "resolved",
"updated_at": "2026-04-16T14:50:46Z"
},
{
"body": "We have Identified the root cause and are working on fixing the issue.",
"created_at": "2026-04-16T13:17:47Z",
"display_at": "2026-04-16T13:17:47Z",
"id": "01KPB71JPX2H805BJ4M1CNBDH4",
"incident_id": "01KPB6AX0RW8K9PN8XMPV4A700",
"status": "identified",
"updated_at": "2026-04-16T13:17:47Z"
},
{
"body": "Some users may notice the option to upload a patient schedule (CSV/PDF) is temporarily missing from the sessions view. We've identified the issue and our team is actively working on restoring it. In the meantime, sessions can be created manually.",
"created_at": "2026-04-16T13:05:24Z",
"display_at": "2026-04-16T13:05:24Z",
"id": "01KPB6AX0R8PAG965JSFMBF7A5",
"incident_id": "01KPB6AX0RW8K9PN8XMPV4A700",
"status": "investigating",
"updated_at": "2026-04-16T13:05:24Z"
}
],
"name": "Upload Schedule Feature Temporarily Unavailable",
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"status": "resolved",
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},
{
"created_at": "2026-04-14T00:05:02Z",
"id": "01KP4MWJ5BY70T7MVJKB73YTCZ",
"impact": "minor",
"incident_updates": [
{
"body": "We have resolved the issue affecting note generation. A fix was deployed at 10:30 AEST on 15 April, and we have confirmed full recovery across all regions. We apologise for any inconvenience caused.",
"created_at": "2026-04-15T01:28:51Z",
"display_at": "2026-04-15T01:28:51Z",
"id": "01KP7C2R81D8J0P0YZG00SYNER",
"incident_id": "01KP4MWJ5BY70T7MVJKB73YTCZ",
"status": "resolved",
"updated_at": "2026-04-15T01:28:51Z"
},
{
"body": "Some customers may be experiencing performance degradation, including errors when generating transcriptions and notes. We are actively investigating and will provide updates as soon as possible. We apologise for the inconvenience.",
"created_at": "2026-04-14T00:05:02Z",
"display_at": "2026-04-14T00:05:02Z",
"id": "01KP4MWJ5BFS36AE85PS88YNS7",
"incident_id": "01KP4MWJ5BY70T7MVJKB73YTCZ",
"status": "investigating",
"updated_at": "2026-04-14T00:05:02Z"
}
],
"name": "Issues with note generation",
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"status": "resolved",
"updated_at": "2026-04-15T01:28:51Z"
},
{
"created_at": "2026-04-07T09:17:43Z",
"id": "01KNKKQGSWJS8W9V8ET9JN27WH",
"impact": "minor",
"incident_updates": [
{
"body": "All services are operating normally",
"created_at": "2026-04-07T10:05:53Z",
"display_at": "2026-04-07T10:05:53Z",
"id": "01KNKPFQGDK41DK4FVK5KG6TGD",
"incident_id": "01KNKKQGSWJS8W9V8ET9JN27WH",
"status": "resolved",
"updated_at": "2026-04-07T10:05:53Z"
},
{
"body": "We have identified an issue causing global performance degradation across Heidi services. We are currently investigating the root cause and solution.",
"created_at": "2026-04-07T09:17:43Z",
"display_at": "2026-04-07T09:17:43Z",
"id": "01KNKKQGSWP5HJTR9VKXFBGQS5",
"incident_id": "01KNKKQGSWJS8W9V8ET9JN27WH",
"status": "investigating",
"updated_at": "2026-04-07T09:17:43Z"
}
],
"name": "Performance Degradation across Heidi systems",
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"resolved_at": "2026-04-07T10:05:53Z",
"status": "resolved",
"updated_at": "2026-04-07T10:05:53Z"
},
{
"created_at": "2026-03-31T04:45:46Z",
"id": "01KN13CHG0HGCJM3TBNE8V1JY7",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved and all services are fully operational.",
"created_at": "2026-03-31T05:40:02Z",
"display_at": "2026-03-31T05:40:02Z",
"id": "01KN16FXBW7K4WAH9WHK21THKY",
"incident_id": "01KN13CHG0HGCJM3TBNE8V1JY7",
"status": "resolved",
"updated_at": "2026-03-31T05:40:02Z"
},
{
"body": "A fix has been implemented and deployed for all services. Initial services and checks appear to be successful, and we are continuing to monitor.",
"created_at": "2026-03-31T05:34:39Z",
"display_at": "2026-03-31T05:34:39Z",
"id": "01KN16625TZ25W5NATQS3G066S",
"incident_id": "01KN13CHG0HGCJM3TBNE8V1JY7",
"status": "monitoring",
"updated_at": "2026-03-31T05:34:39Z"
},
{
"body": "We are investigating high latency on a number of services within Heidi.",
"created_at": "2026-03-31T04:45:46Z",
"display_at": "2026-03-31T04:45:46Z",
"id": "01KN13CHG0SQE6XJYCAVBCV4JT",
"incident_id": "01KN13CHG0HGCJM3TBNE8V1JY7",
"status": "investigating",
"updated_at": "2026-03-31T04:45:46Z"
}
],
"name": "High latency on Heidi services",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-03-31T05:40:02Z",
"status": "resolved",
"updated_at": "2026-03-31T05:40:02Z"
},
{
"created_at": "2026-03-05T10:33:08Z",
"id": "01KJYRXWMHG7Y2RTTJQT8MB8Y0",
"impact": "major",
"incident_updates": [
{
"body": "The released fix has been thoroughly tested and we are seeing traffic return to normal functionality.",
"created_at": "2026-03-05T13:59:00Z",
"display_at": "2026-03-05T13:59:00Z",
"id": "01KJZ4PVS6XZSKJ3QW1GV5941V",
"incident_id": "01KJYRXWMHG7Y2RTTJQT8MB8Y0",
"status": "resolved",
"updated_at": "2026-03-05T13:59:00Z"
},
{
"body": "A fix has been implemented and deployed, we are actively monitoring for any further issues.",
"created_at": "2026-03-05T13:46:40Z",
"display_at": "2026-03-05T13:46:40Z",
"id": "01KJZ4090FN9QJ6T43EYFC69RT",
"incident_id": "01KJYRXWMHG7Y2RTTJQT8MB8Y0",
"status": "monitoring",
"updated_at": "2026-03-05T13:46:40Z"
},
{
"body": "We have identified a root cause of the issue and are working on a solution.",
"created_at": "2026-03-05T11:06:11Z",
"display_at": "2026-03-05T11:06:11Z",
"id": "01KJYTTDB6AM45X4MDGGKE69Z9",
"incident_id": "01KJYRXWMHG7Y2RTTJQT8MB8Y0",
"status": "identified",
"updated_at": "2026-03-05T11:06:11Z"
},
{
"body": "Some users may experience issues when attempting to access sessions.",
"created_at": "2026-03-05T10:33:08Z",
"display_at": "2026-03-05T10:33:07Z",
"id": "01KJYRXWMHAKADK5YSXGB0R6VH",
"incident_id": "01KJYRXWMHG7Y2RTTJQT8MB8Y0",
"status": "investigating",
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}
],
"name": "Partial outage in accessing sessions",
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"resolved_at": "2026-03-05T13:59:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:22:45Z"
},
{
"created_at": "2026-02-23T23:36:26Z",
"id": "01KJ6DS01CMH87T5PHTS5BA1TB",
"impact": "minor",
"incident_updates": [
{
"body": "Transcription service has been returned to full operational capacity.",
"created_at": "2026-02-24T01:36:41Z",
"display_at": "2026-02-24T01:36:41Z",
"id": "01KJ6MN5QN0XR5EHYJXC5DZQES",
"incident_id": "01KJ6DS01CMH87T5PHTS5BA1TB",
"status": "resolved",
"updated_at": "2026-02-24T01:36:41Z"
},
{
"body": "A fix has been implemented and transcription service performance has been returned to normal levels. We are actively monitoring performance to ensure long term stability.",
"created_at": "2026-02-24T01:05:26Z",
"display_at": "2026-02-24T01:05:26Z",
"id": "01KJ6JVYDJXDTQC17YW2YPQ5AR",
"incident_id": "01KJ6DS01CMH87T5PHTS5BA1TB",
"status": "monitoring",
"updated_at": "2026-02-24T01:05:26Z"
},
{
"body": "We have identified the issue and are working towards a solution to restore full transcription service functionality.",
"created_at": "2026-02-24T00:27:41Z",
"display_at": "2026-02-24T00:27:41Z",
"id": "01KJ6GPTT5M7XP3VGT8ESS0D10",
"incident_id": "01KJ6DS01CMH87T5PHTS5BA1TB",
"status": "identified",
"updated_at": "2026-02-24T00:27:41Z"
},
{
"body": "We are currently investigating service degradation in our transcription service.",
"created_at": "2026-02-23T23:36:26Z",
"display_at": "2026-02-23T23:36:26Z",
"id": "01KJ6DS01C1S4ARHE6B9SG28AQ",
"incident_id": "01KJ6DS01CMH87T5PHTS5BA1TB",
"status": "investigating",
"updated_at": "2026-02-23T23:36:26Z"
}
],
"name": "Transcription Service Degradation",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-02-24T01:36:41Z",
"status": "resolved",
"updated_at": "2026-03-12T18:22:45Z"
},
{
"created_at": "2026-02-17T03:50:42Z",
"id": "01KHMVHGSBPCYJ89WQG0GRHP0J",
"impact": "minor",
"incident_updates": [
{
"body": "Payments and Checkout issues are now resolved, re-attempting previous actions will work as expected.",
"created_at": "2026-02-17T04:12:50Z",
"display_at": "2026-02-17T04:12:50Z",
"id": "01KHMWT1E5AECBE9A1XJBNPGZQ",
"incident_id": "01KHMVHGSBPCYJ89WQG0GRHP0J",
"status": "resolved",
"updated_at": "2026-02-17T04:12:50Z"
},
{
"body": "We are experiencing service degradation regarding our payments and checkout platform. Users may be unable to upgrade subscription tier.",
"created_at": "2026-02-17T03:50:42Z",
"display_at": "2026-02-17T03:50:42Z",
"id": "01KHMVHGSBTXHS1WW4XT26ZY3J",
"incident_id": "01KHMVHGSBPCYJ89WQG0GRHP0J",
"status": "investigating",
"updated_at": "2026-02-17T03:50:42Z"
}
],
"name": "Payments and Checkout Service Degradation",
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"resolved_at": "2026-02-17T04:12:50Z",
"status": "resolved",
"updated_at": "2026-03-12T18:22:45Z"
},
{
"created_at": "2026-02-10T20:49:30Z",
"id": "01KH4N1ZGEHX2YCJQNJGS9SEN6",
"impact": "minor",
"incident_updates": [
{
"body": "Performance of all services have returned to normal.",
"created_at": "2026-02-10T21:22:02Z",
"display_at": "2026-02-10T21:22:02Z",
"id": "01KH4PXH8AXY3RQ97ZDKZJWW5D",
"incident_id": "01KH4N1ZGEHX2YCJQNJGS9SEN6",
"status": "resolved",
"updated_at": "2026-02-10T21:22:02Z"
},
{
"body": "A fix has been implemented and error rates appear to have reduced. We are continuing to monitor the situation.",
"created_at": "2026-02-10T21:14:39Z",
"display_at": "2026-02-10T21:14:39Z",
"id": "01KH4PG0WZBDYTNQN275XXF44N",
"incident_id": "01KH4N1ZGEHX2YCJQNJGS9SEN6",
"status": "monitoring",
"updated_at": "2026-02-10T21:14:39Z"
},
{
"body": "Service degradation and slowness has been identified across US and CA users, we are currently investigating the root cause.",
"created_at": "2026-02-10T20:49:30Z",
"display_at": "2026-02-10T20:49:30Z",
"id": "01KH4N1ZGE44YJSMX0YNNBXMH4",
"incident_id": "01KH4N1ZGEHX2YCJQNJGS9SEN6",
"status": "investigating",
"updated_at": "2026-02-10T20:49:30Z"
}
],
"name": "Service Degradation for US and CA users",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-02-10T21:22:02Z",
"status": "resolved",
"updated_at": "2026-03-12T18:22:45Z"
},
{
"created_at": "2026-02-05T11:16:21Z",
"id": "01KGPR8XS50M5P0RMT49297WNN",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and services have returned to normal.",
"created_at": "2026-02-05T12:26:37Z",
"display_at": "2026-02-05T12:26:37Z",
"id": "01KGPW9JTC19V2G8F0X08G620B",
"incident_id": "01KGPR8XS50M5P0RMT49297WNN",
"status": "resolved",
"updated_at": "2026-02-05T12:26:37Z"
},
{
"body": "We've identified the root cause of the issue, applied a fix and performance is now returning to normal.",
"created_at": "2026-02-05T12:16:12Z",
"display_at": "2026-02-05T12:16:12Z",
"id": "01KGPVPFRRQH6JT205KNP2SZ7Q",
"incident_id": "01KGPR8XS50M5P0RMT49297WNN",
"status": "monitoring",
"updated_at": "2026-02-05T12:16:12Z"
},
{
"body": "Service degradation in the UK region. The issue has been identified and is being investigated",
"created_at": "2026-02-05T11:16:21Z",
"display_at": "2026-02-05T11:16:21Z",
"id": "01KGPR8XS5F8D47RFRR170FFFG",
"incident_id": "01KGPR8XS50M5P0RMT49297WNN",
"status": "investigating",
"updated_at": "2026-02-05T11:16:21Z"
}
],
"name": "Service degradation in the UK region",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2026-02-05T12:26:37Z",
"status": "resolved",
"updated_at": "2026-03-12T18:22:45Z"
},
{
"created_at": "2025-12-04T06:38:49Z",
"id": "01KBM1BEC1FJA0YNK0JHXEDX6V",
"impact": "minor",
"incident_updates": [
{
"body": "SMS delivery service has been restored.",
"created_at": "2025-12-04T11:01:28Z",
"display_at": "2025-12-04T11:01:28Z",
"id": "01KBMGCBX2RZZYWE464262WBF3",
"incident_id": "01KBM1BEC1FJA0YNK0JHXEDX6V",
"status": "resolved",
"updated_at": "2025-12-04T11:01:28Z"
},
{
"body": "SMS MFA code delivery service is degraded, resulting in no SMS codes being sent. We are currently working with our third party provider to resolve this issue.",
"created_at": "2025-12-04T06:38:49Z",
"display_at": "2025-12-04T06:38:49Z",
"id": "01KBM1BEC1WX46STQE7X01EP39",
"incident_id": "01KBM1BEC1FJA0YNK0JHXEDX6V",
"status": "investigating",
"updated_at": "2025-12-04T06:38:49Z"
}
],
"name": "SMS MFA code delivery service degraded",
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"resolved_at": "2025-12-04T11:01:28Z",
"status": "resolved",
"updated_at": "2026-03-12T18:22:45Z"
},
{
"created_at": "2025-11-25T00:40:17Z",
"id": "01KAW78FJK3MWQFYTQMAEHPM38",
"impact": "critical",
"incident_updates": [
{
"body": "Connectivity to Heidi services has been resolved and regular functionality returned.",
"created_at": "2025-11-25T01:03:39Z",
"display_at": "2025-11-25T01:03:39Z",
"id": "01KAW8K8SS968RTVX4F1DHW1WC",
"incident_id": "01KAW78FJK3MWQFYTQMAEHPM38",
"status": "resolved",
"updated_at": "2025-11-25T01:03:39Z"
},
{
"body": "We have identified the root cause of this issue and have implemented a fix. Initial results are successful and we will continue monitoring.",
"created_at": "2025-11-25T01:01:09Z",
"display_at": "2025-11-25T01:01:09Z",
"id": "01KAW8EP229QJXQV13EQ233RVT",
"incident_id": "01KAW78FJK3MWQFYTQMAEHPM38",
"status": "monitoring",
"updated_at": "2025-11-25T01:01:09Z"
},
{
"body": "We are investigating a service wide outage, users may see \"There was an issue connecting to Heidi\" after logging in or be logged out immediately. We are investigating the root cause and working on a resolution.",
"created_at": "2025-11-25T00:40:17Z",
"display_at": "2025-11-25T00:40:17Z",
"id": "01KAW78FJKF049B8K9JQQSXS9P",
"incident_id": "01KAW78FJK3MWQFYTQMAEHPM38",
"status": "investigating",
"updated_at": "2025-11-25T00:40:17Z"
}
],
"name": "Issue connecting to Heidi",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2025-11-25T01:03:39Z",
"status": "resolved",
"updated_at": "2026-03-12T18:22:45Z"
},
{
"created_at": "2025-11-17T23:20:33Z",
"id": "01KAA1XEVT78XFP0GVGDKKEXDQ",
"impact": "critical",
"incident_updates": [
{
"body": "Connectivity to Heidi services has been resolved and regular functionality returned.",
"created_at": "2025-11-18T00:10:55Z",
"display_at": "2025-11-18T00:10:55Z",
"id": "01KAA4SP415KDMPZNF9T7E7XXB",
"incident_id": "01KAA1XEVT78XFP0GVGDKKEXDQ",
"status": "resolved",
"updated_at": "2025-11-18T00:10:55Z"
},
{
"body": "The issue has been identified and we have implemented measures to mitigate. We are seeing successful usage and will continue to monitor for issues.",
"created_at": "2025-11-17T23:59:28Z",
"display_at": "2025-11-17T23:59:28Z",
"id": "01KAA44QGRK2632RR3S9D9G2GR",
"incident_id": "01KAA1XEVT78XFP0GVGDKKEXDQ",
"status": "monitoring",
"updated_at": "2025-11-17T23:59:28Z"
},
{
"body": "We are investigating a service wide outage, users may see \"There was an issue connecting to Heidi\" after logging in.",
"created_at": "2025-11-17T23:20:33Z",
"display_at": "2025-11-17T23:20:33Z",
"id": "01KAA1XEVTB5AR28J7F78PQ825",
"incident_id": "01KAA1XEVT78XFP0GVGDKKEXDQ",
"status": "investigating",
"updated_at": "2025-11-17T23:20:33Z"
}
],
"name": "Issue connecting to Heidi",
"page_id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"resolved_at": "2025-11-18T00:10:55Z",
"status": "resolved",
"updated_at": "2026-03-12T18:22:45Z"
}
],
"page": {
"id": "01K1HJRTYWNDMK6G2PKYY33WJR",
"name": "Heidi Health",
"updated_at": "2026-11-09T21:53:00Z",
"url": "https://status.heidihealth.com/"
}
}