Heidi Health

heidihealth.com

Heidi Health declares 10 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Microsoft. No published changes since we first read it on Nov 5, 2026.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

10 third parties.

NamePurposeLocationListed since
Amazon Web Services
Provides on-demand cloud computing platforms and APIs. We utilise AWS for data storage and hosting facilities in certain regions such as US, Canada, EU, UK, Australia and Switzerland.
Cloud provider
Auth0 Identity Management (No PHI)Various (regionalised for users)
Datadog Datadog is a cloud-based monitoring, security, and observability platform for infrastructure, applications, logs, and user experienceObservability monitoring (No PHI)
Google Cloud Platform (GCP) Provides hosting and processing for many of our AI modelsCloud Storage and Processing
HubSpot Customer Engagement PlatformCustomer Engagement Platform (No PHI)
Intercom Customer support, workflow managementCustomer support (No PHI)
Microsoft Azure Provides on-demand cloud computing platforms and APIs. We utilise Microsoft for data storage and hosting facilities in certain regions such as US, Japan, Australia, Sweden and UAE.Cloud provider
MongoDB
Data storage and processing; MongoDB is a cloud-based NoSQL database platform. At Heidi Health, it is used by the Engineering team to store, manage, and retrieve large volumes of structured and unstructured data that underpin Heidi's clinical documentation platform and core application functionality.
Regional
Omni Analytics Advanced usage analytics for customersData analytics (No PHI)
Stripe Payment services provider (No PHI)Finance and payments (No PHI)

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Heidi Health's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: 1 incident (1 minor)Aug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 minor)Sep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: 1 incident (1 minor)Oct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: 1 incident (1 minor)Nov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 4 incidents in 90 days
  • 0 major or critical
  • 4 h 29 min typical time to resolve
BeganIncidentImpactLasted
Slow performance for some users in the USminor30 min
Degraded performance for users in Australia regionminor4 h 29 min
Slower performance for some users in Southeast Asiaminorongoing
Note generation service degradation to some Japan customersminor4 h 52 min
US Users unable to access applicationcritical1 h 36 min
Some users can't connect to Heidi right nowmajor13 min
Investigating login issues for some usersminor1 h 10 min
Service degradation across Heidi platformminor37 min

Incidents per month

0 3 6 Dec 2025: 1 incident (1 minor) · typical time to resolve 4 h 22 min Jan 2026: 0 incidents Feb 2026: 4 incidents (4 minor) · typical time to resolve 1 h 10 min Mar 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 3 h 25 min Apr 2026: 5 incidents (1 major, 3 minor, 1 no impact stated) · typical time to resolve 3 h 16 min May 2026: 2 incidents (2 major) · typical time to resolve 45 min Jun 2026: 3 incidents (3 minor) · typical time to resolve 1 h 10 min Jul 2026: 1 incident (1 major) · typical time to resolve 13 min Aug 2026: 2 incidents (1 critical, 1 minor) · typical time to resolve 4 h 52 min Sep 2026: 1 incident (1 minor) Oct 2026: 1 incident (1 minor) · typical time to resolve 4 h 29 min Nov 2026: 1 incident (1 minor) · typical time to resolve 30 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

As Heidi Health's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Heidi Health's subprocessorsCSV · Atom

24 reported incidents in the last 30 days, by 6 of the vendors Heidi Health lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Heidi Health was involved.

DateCompanyIncidentImpactLasted
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
IntercomElevated errors and latencies in the European hosting region. major49 min
HubSpotHubSpot is experiencing issues no impact stated22 min
StripeElevated Instant Payouts failures no impact stated2 h 5 min
IntercomSlow Fin Procedures minor23 min
StripeElevated Issuing errors from 17:13 - 20:41 UTC minor4 h 36 min
DatadogMetrics query are disrupted major2 h 29 min
OmniSlower page loading in US East minor2 h 32 min
OmniAzure AI endpoints failing for customers hosted in Azure East US 2 minor2 h 9 min
DatadogElevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder major56 min
StripeElevated Blik errors no impact stated1 h
HubSpotSome HubSpot tools may be unavailable for some users no impact stated2 h 47 min
StripeElevated Bancontact errors no impact stated3 h 35 min
StripeElevated Bancontact errors no impact stated2 h 25 min
HubSpotUpdate on PHP security vulnerability no impact stated1 h 53 min
StripeSpike in cancellations and expired errors with PayByBank payments no impact stated2 h 17 min
MongoDBGCP Availability Zone europe-west2-b connectivity issues minor12 h 36 min
StripeElevated Revolut Pay errors no impact stated9 h 32 min
OmniOutage Detected critical3 h 8 min
StripeElevated declines on Mastercard no impact stated2 h 18 min
StripeElevated declines on Visa no impact stated53 min
StripeElevated Amazon Pay errors no impact stated12 min
IntercomCustomer contact details showing up as "Redacted" in the Intercom Inbox minor12 min
OmniReports of Omni failing to load no impact stated1 h 54 min

Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Heidi Health's site

Heidi Health transparency rating

It updates with the rating.

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