Snapshot 249028
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "akamai",
"evidence_id": 12184,
"data": {
"name": "Akamai Technologies, Inc.",
"sections": [
"Genesys Digital (formerly known as Bold360)"
],
"services": [
"Customers that utilize Bold360.",
"Global Traffic Management (GTM), DDoS Protection."
],
"locations": [
"Worldwide*"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 12184,
"data": {
"name": "Amazon Web Services, Inc.",
"sections": [
"Genesys Cloud default services",
"Genesys Engage Cloud"
],
"services": [
"All Genesys Cloud customers.",
"Data Center for Engage Cloud, Genesys Cloud Hosting, AWS Microservices, Predicative Engagement Hosting.",
"For all Genesys customers.",
"Genesys Cloud Hosting and other AWS services."
],
"locations": [
"In region (data center region selected by customer)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Amazon.com Inc., incl. Amazon Web Services",
"sections": [
"Genesys Digital (formerly known as Bold360)"
],
"services": [
"Cloud-hosting provider for specific Bold360 features.",
"Customers that utilize Bold360."
],
"locations": [
"Europe**",
"India**",
"United States**"
]
}
},
{
"kind": "subprocessor",
"vendor": "bandwidth",
"evidence_id": 12184,
"data": {
"name": "Bandwidth, Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers that use SMS/MMS messaging.",
"SMS and MMS."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "bird",
"evidence_id": 12184,
"data": {
"name": "Bird.com, Inc. (fka MessageBird)",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys and hybrid customers that configure outbound domain for email campaigns or agentless emails.",
"Omnichannel messaging software and API for teams and systems."
],
"locations": [
"EU (for all AWS regions in Europe, except Zurich), USA (for all other AWS regions)."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Branch of Genesys Cloud Services Inc. Middle East for Business Services",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"locations": [
"Saudi Arabia"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "CA Technologies",
"sections": [
"Genesys PureConnect Cloud and Premises support"
],
"services": [
"Customers using PureConnect Cloud.",
"Monitoring and telemetry."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "cloudshare",
"evidence_id": 12184,
"data": {
"name": "CloudShare, Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers that utilize Genesys Beyond services.",
"To allow the creation and administration of virtual environments for learning programs for Genesys platforms."
],
"locations": [
"USA, Singapore, and the Netherlands"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "CLX Communications",
"sections": [
"Genesys Engage Cloud"
],
"services": [
"Genesys Engage customers that utilize the SMS campaign platform.",
"Outbound SMS campaign platform."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "credly-by-pearson",
"evidence_id": 12184,
"data": {
"name": "Credly, Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers that utilize Genesys Beyond services.",
"Genesys platform certification badge upon completion of a Genesys certification exam. Badges can also be provided outside of the Beyond subscription."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "deepgram",
"evidence_id": 12184,
"data": {
"name": "Deepgram Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers using Deepgram for speech to text in Agentic Virtual Agent, bot flows or call flows",
"Speech to text for Agentic Virtual Agent, bot flows and call flows."
],
"locations": [
"For customers hosted in all other Genesys AWS regions, the corresponding Deepgram region is EU.",
"For customers hosted in the Canada, Mexico, Brazil & USA Genesys AWS regions, the corresponding Deepgram region is US.",
"For customers hosted in the Sydney (ap-southeast-2) Genesys AWS region, the corresponding Deepgram region is AU."
]
}
},
{
"kind": "subprocessor",
"vendor": "docebo",
"evidence_id": 12184,
"data": {
"name": "Docebo NA, Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers that utilize Genesys Beyond services.",
"To allow the administration of learning programs for Genesys platforms."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "elasticsearch",
"evidence_id": 12184,
"data": {
"name": "Elasticsearch, Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers utilizing Analytics as a Service (A3S).",
"When A3S is used in real- time, customer data is hosted real-time in Elasticsearch, with a logically separated instance, using Kabana as the front end."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "elevenlabs",
"evidence_id": 12184,
"data": {
"name": "Eleven Labs Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers using Elevenlabs for text to speech in Agentic Virtual Agent, bot flows or call flows",
"Text to speech for Agentic Virtual Agent, bot flows and call flows."
],
"locations": [
"For customers hosted in Canada, Mexico, Brazil & USA Genesys AWS regions the corresponding Eleven Labs region is the USA.",
"For customers hosted in all other Genesys AWS regions the corresponding Eleven Labs region is the EU."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Equinix, Inc. and Switch, Inc.",
"sections": [
"Genesys Digital (formerly known as Bold360)"
],
"services": [
"Customers that utilize Bold360.",
"Third-party co-location providers for BoldChat and Bold360."
],
"locations": [
"Australia**",
"Europe*",
"United States*"
]
}
},
{
"kind": "subprocessor",
"vendor": "gainsight-software",
"evidence_id": 12184,
"data": {
"name": "Gainsight, Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers with an assigned CSM/TAM or who chose to interact with an onboarding specialist.",
"Tool for CSM, TAM and onboarding specialists to track customer interactions and journey."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Chile SpA",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Chile"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services B.V. fka",
"sections": [
"Genesys affiliates (entities)"
],
"affiliate": true,
"locations": [
"Netherlands"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services Cayman Ltd. – Philippine Branch",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Philippines"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services Corp. fka Genesys Laboratories Canada Inc.",
"sections": [
"Genesys affiliates (entities)",
"With EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Canada"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services Czech s.r.o.",
"sections": [
"Genesys affiliates (entities)"
],
"affiliate": true,
"locations": [
"Czech Republic"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services France",
"sections": [
"Genesys affiliates (entities)"
],
"affiliate": true,
"locations": [
"France"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services Germany GmbH",
"sections": [
"Genesys affiliates (entities)"
],
"affiliate": true,
"locations": [
"Germany"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services Hungary Kft",
"sections": [
"Genesys affiliates (entities)"
],
"affiliate": true,
"locations": [
"Hungary"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services Ireland Limited",
"sections": [
"Genesys affiliates (entities)"
],
"affiliate": true,
"locations": [
"Ireland"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services Malaysia Sdn. Bhd.",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Malaysia"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services New Zealand Limited",
"sections": [
"Genesys affiliates (entities)",
"With EU adequacy decision:"
],
"affiliate": true,
"locations": [
"New Zealand"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "GENESYS CLOUD SERVICES PERU S.R.L.",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Peru"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services S.r.l.",
"sections": [
"Genesys affiliates (entities)",
"With EU adequacy decision:",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Australia",
"Italy",
"Japan",
"South Africa",
"USA"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services Singapore Pte. Ltd.",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Singapore"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Cloud Services Sweden AB",
"sections": [
"Genesys affiliates (entities)"
],
"affiliate": true,
"locations": [
"Sweden"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Europe B.V.",
"sections": [
"Genesys affiliates (entities)"
],
"affiliate": true,
"locations": [
"Netherlands"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys International B.V.",
"sections": [
"Genesys affiliates (entities)"
],
"affiliate": true,
"locations": [
"Netherlands"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys International B.V. – Dubai Branch",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"United Arab Emirates"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys International B.V. – Portugal Branch",
"sections": [
"Genesys affiliates (entities)"
],
"affiliate": true,
"locations": [
"Portugal"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys International B.V. – Switzerland Branch",
"sections": [
"Genesys affiliates (entities)",
"With EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Switzerland"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Korea LLC",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"South Korea"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Labs Ltd.",
"sections": [
"Genesys affiliates (entities)",
"With EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Israel"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Serviços Cloud Ltda.",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Brazil"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Telecom Labs India Private Limited",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"India"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Telecommunications Laboratories Colombia Ltda",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Colombia"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Telecommunications Laboratories S. de R.L. de C.V.",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Mexico"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Telecommunications Laboratories S.L.",
"sections": [
"Genesys affiliates (entities)",
"With EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Argentina",
"Spain"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Telecommunications Laboratories Sp. z o.o.",
"sections": [
"Genesys affiliates (entities)"
],
"affiliate": true,
"locations": [
"Poland"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Telecommunications Laboratories – Europe Limited",
"sections": [
"Genesys affiliates (entities)",
"With EU adequacy decision:"
],
"affiliate": true,
"locations": [
"United Kingdom"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Genesys Turkey Cloud Software Services LLC",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"affiliate": true,
"locations": [
"Turkey"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 12184,
"data": {
"name": "Google LLC",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers using Google for Speech to Text (STT) or Text to Speech (TTS) services. This includes digital and voice bots.",
"Speech to Text (STT) or Text to Speech (TTS) services."
],
"locations": [
"/articles/aws-regions-for-google-cloud-tts-and-stt-integrations/",
"https://cloud.google.com/about/locations/"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Iconectiv LLC",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"8MS manages Toll-Free routing in the national 800 database. It receives routing instructions for toll-free numbers.",
"Genesys customers using Genesys Cloud Voice in the USA and Canada."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "infobip",
"evidence_id": 12184,
"data": {
"name": "Infobip",
"sections": [
"Genesys Engage Cloud"
],
"services": [
"Genesys Engage customers that utilize the SMS campaign platform.",
"Outbound SMS campaign platform."
],
"locations": [
"UK"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Infobip Communications Inc",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers that use SMS/MMS messaging.",
"SMS and MMS."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "infosys",
"evidence_id": 249028,
"data": {
"name": "Infosys",
"sections": [
"Genesys PureConnect Cloud and Premises support"
],
"services": [
"Customers using PureConnect Cloud or PureConnect Premises.",
"Support and platform upkeep, maintenance, and operations for PureConnect Cloud and PureConnect Premises Support."
],
"locations": [
"India",
"USA"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Intrado Life and Safety, Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Address validation, storing addresses and the associated phone numbers required for e911 services in US & Canada regions.",
"Genesys customers using Genesys Cloud Voice in the USA and Canada."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Itochu Techno-Solutions Corporation",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers submitting Japanese language care tickets.",
"Provides Japanese language translation to our care teams."
],
"locations": [
"Japan"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Kaleyra US Inc. (fka mGage)",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers that use SMS/MMS messaging.",
"SMS and MMS."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "kryterion",
"evidence_id": 12184,
"data": {
"name": "Kryterion, Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers that utilize Genesys Beyond services.",
"To allow the testing of Genesys employees, partners and customers so they can become certified on Genesys products."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Lionbridge Technologies, Inc. (if enabled)",
"sections": [
"Genesys Digital (formerly known as Bold360)"
],
"services": [
"Customers that utilize Bold360 (if enabled).",
"Translation functionality."
],
"locations": [
"Worldwide*"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "mGage LLC",
"sections": [
"Genesys Engage Cloud"
],
"services": [
"Genesys Engage customers that utilize the SMS campaign platform.",
"Outbound SMS campaign platform."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 12184,
"data": {
"name": "Microsoft Corp.",
"sections": [
"Genesys Engage Cloud",
"Optional services, features, and functionalities — Across various services"
],
"services": [
"All Genesys Cloud customers using MS tools to communicate with Genesys in case of care tickets (email escalation).",
"Azure – data center services.",
"Genesys Engage customers.",
"Genesys customers using Microsoft for Speech to Text (STT) or Text to Speech (TTS) services. This includes digital and voice bots.",
"Microsoft Office tools used to communicate with customers.",
"Speech to Text (STT) or Text to Speech (TTS) services."
],
"locations": [
"In region (data center region selected by customer)",
"Speech service regions for the Microsoft Azure Cognitive Services TTS and STT integrations",
"USA",
"https://datacenters.microsoft.com/globe/explore/"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Microsoft Corp., incl. Azure",
"sections": [
"Genesys Digital (formerly known as Bold360)"
],
"services": [
"Cloud hosting provider for remote control session recordings.",
"Customers that utilize Bold360."
],
"locations": [
"Europe*",
"Tied to customer geo-location.",
"United States*"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Miratech",
"sections": [
"Genesys Engage Cloud"
],
"services": [
"Genesys Engage customers that require Ukrainian language support.",
"Troubleshooting support."
],
"locations": [
"Ukraine"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "NETNUMBER INC",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers that use SMS/MMS messaging.",
"SMS vendor used to determine the wireless carriers of mobile numbers."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "new-relic",
"evidence_id": 12184,
"data": {
"name": "New Relic, Inc.",
"sections": [
"Genesys Cloud default services"
],
"services": [
"All Genesys Cloud customers.",
"Service monitoring and alerting platform: Mainly used to monitor the web, mobile applications and cloud infrastructures like EC2 instances with the support of custom-built plugins or agents."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "okta",
"evidence_id": 12184,
"data": {
"name": "Okta Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers who log in to auxiliary functionalities/services (such as Care, Beyond Training or other Apps).",
"Log in and access management tool across functionalities/services (such as Care, Beyond Training or other Apps)."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "PT Genesys Cloud Services Indonesia",
"sections": [
"Genesys affiliates (entities)",
"Without EU adequacy decision:"
],
"locations": [
"Indonesia"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "QuickPivot Corporation",
"sections": [
"Genesys Engage Cloud"
],
"services": [
"Genesys Engage customers that utilize the email campaign platform.",
"Outbound Email campaign platform."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "salesforce",
"evidence_id": 12184,
"data": {
"name": "SalesForce.com, Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customer care/support ticketing system.",
"Genesys customers utilizing Genesys care."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "servicenow",
"evidence_id": 12184,
"data": {
"name": "ServiceNow, Inc.",
"sections": [
"Genesys PureConnect Cloud and Premises support"
],
"services": [
"Asset management and change control.",
"Customers using PureConnect Cloud."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "sinch",
"evidence_id": 249028,
"data": {
"name": "Sinch America Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers that use SMS/MMS messaging.",
"SMS and MMS"
],
"locations": [
"USA",
"Canada",
"Germany",
"Australia"
]
}
},
{
"kind": "subprocessor",
"vendor": "snowflake",
"evidence_id": 12184,
"data": {
"name": "Snowflake Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers utilizing Analytics as a Service (A3S).",
"When A3S is used to review historical data, data is pulled via API to Snowflake and connects with the Customers own visual instrument (Data Warehouse for A3S)."
],
"locations": [
"In region (data center region selected by customer)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 12184,
"data": {
"name": "Subsentio LLC",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers using Genesys Cloud Voice.",
"Replying to law enforcement requests in relation to Genesys Cloud Voice."
],
"locations": [
"For customers in Canadian AWS regions processing takes place in Canada.",
"For customers in EU and UK AWS regions processing takes place in Ireland.",
"For customers in US AWS regions processing takes place in the US."
]
}
},
{
"kind": "subprocessor",
"vendor": "sumo-logic",
"evidence_id": 12184,
"data": {
"name": "Sumo Logic Inc.",
"sections": [
"Genesys Cloud default services"
],
"services": [
"All Genesys Cloud customers.",
"Log collection tool for collection and indexing of our service logs for quick searching across the entire Genesys Cloud."
],
"locations": [
"Sumo Logic processing locations for Genesys AWS deployment regions."
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 12184,
"data": {
"name": "Twilio, Inc. (including Zipwhip)",
"sections": [
"Genesys Digital (formerly known as Bold360)",
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Customers that utilize Bold360 (if enabled).",
"Genesys customers that use SMS/MMS messaging.",
"SMS/MMS messaging.",
"Translation functionality."
],
"locations": [
"USA",
"United States*"
]
}
},
{
"kind": "subprocessor",
"vendor": "vonage",
"evidence_id": 12184,
"data": {
"name": "Vonage Business Inc.",
"sections": [
"Optional services, features, and functionalities — Across various services"
],
"services": [
"Genesys customers that use SMS/MMS messaging.",
"SMS and MMS."
],
"locations": [
"USA (for AWS regions Americas), Netherlands (for European AWS regions), Singapore (for AWS regions Asia Pacific)."
]
}
}
]
}