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Skip to main content Genesys Sub-Processors Genesys Cloud services are hosted by third party data center providers. Premise services operate on systems controlled and operated by the customer. Genesys may share personal data with any affiliated Genesys entities under common control with Genesys for example for troubleshooting and support. A sub-processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of Genesys. Genesys may utilize sub-processors, depending on what services, features, and functionalities the customer utilizes. Additional sub-processors may be selected by customer in a customized environment, and if so, such sub-processor will be listed on this website or in a Statement of Work or Order Form. Customer acknowledges that their engagement of further services, features, and functionalities or signature of such statement of Work or Order form authorizes Genesys to use such sub-processors named therein or on this website. Note that third party integrations, such as AppFoundry, require a direct relationship between the third party and the customer. The following sub-processors (along with their subsidiary companies) may be utilized, depending on what services, features and functionalities are selected by the customer. Genesys Cloud default services Sub processor Location Website When applicable Services Amazon Web Services, Inc. In region (data center region selected by customer) aws.amazon.com All Genesys Cloud customers. Genesys Cloud Hosting and other AWS services. Sumo Logic Inc. Sumo Logic processing locations for Genesys AWS deployment regions. www.sumologic.com All Genesys Cloud customers. Log collection tool for collection and indexing of our service logs for quick searching across the entire Genesys Cloud. New Relic, Inc. USA www.newrelic.com All Genesys Cloud customers. Service monitoring and alerting platform: Mainly used to monitor the web, mobile applications and cloud infrastructures like EC2 instances with the support of custom-built plugins or agents. Optional services, features, and functionalities — Across various services Genesys Engage Cloud Sub processor Location Website When applicable Services Amazon Web Services, Inc. In region (data center region selected by customer) aws.amazon.com For all Genesys customers. Data Center for Engage Cloud, Genesys Cloud Hosting, AWS Microservices, Predicative Engagement Hosting. Microsoft, Inc. In region (data center region selected by customer) www.microsoft.com Genesys Engage customers. Azure – data center services. QuickPivot Corporation USA www.quickpivot.com Genesys Engage customers that utilize the email campaign platform. Outbound Email campaign platform. mGage LLC USA www.mgage.com Genesys Engage customers that utilize the SMS campaign platform. Outbound SMS campaign platform. CLX Communications USA www.clxcommunications.com Genesys Engage customers that utilize the SMS campaign platform. Outbound SMS campaign platform. Infobip UK www.infobip.com Genesys Engage customers that utilize the SMS campaign platform. Outbound SMS campaign platform. Miratech Ukraine www.miratechgroup.com Genesys Engage customers that require Ukrainian language support. Troubleshooting support. Genesys PureConnect Cloud and Premises support Sub processor Location Website When applicable Services CA Technologies USA www.ca.com Customers using PureConnect Cloud. Monitoring and telemetry. ServiceNow, Inc. USA www.servicenow.com Customers using PureConnect Cloud. Asset management and change control. Infosys India, USA www.infosys.com Customers using PureConnect Cloud or PureConnect Premises. Support and platform upkeep, maintenance, and operations for PureConnect Cloud and PureConnect Premises Support. Genesys Digital (formerly known as Bold360) Sub processor Location Website When applicable Services Equinix, Inc. and Switch, Inc. United States* Europe* Australia** *New Customers may elect to have Content stored in the US or Europe **Only used for video chat transfer. www.equinix.com Customers that utilize Bold360. Third-party co-location providers for BoldChat and Bold360. Akamai Technologies, Inc. Worldwide* *will connect user to the nearest edge server based on IP location. www.akamai.com Customers that utilize Bold360. Global Traffic Management (GTM), DDoS Protection. Amazon.com Inc., incl. Amazon Web Services United States** Europe** India** **New customers may elect to have Content stored in the US, Europe, or India. aws.amazon.com Customers that utilize Bold360. Cloud-hosting provider for specific Bold360 features. Microsoft Corp., incl. Azure United States* Europe* *Tied to customer geo-location. www.microsoft.com Customers that utilize Bold360. Cloud hosting provider for remote control session recordings. Lionbridge Technologies, Inc. (if enabled) Worldwide* *Google Translate is an optional feature and Google does not store or maintain translations after conclusion of the processing operation. Customers that utilize Bold360 (if enabled). Translation functionality. Twilio, Inc. (if enabled) United States* *Lionbridge is an optional feature and does not store or maintain translations after conclusion of the processing operation. Customers that utilize Bold360 (if enabled). Translation functionality. Genesys affiliates (entities) Genesys affiliates that may provide Genesys Care, platform support, analytics, security and development, depending on Customer’s region. [NEXT] Was this article helpful? Get user feedback about articles. 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