Snapshot 250501
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "aiven",
"evidence_id": 250501,
"data": {
"name": "Aiven Oy",
"purposes": [
"Provides search and data analytics functionality."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"AI Agents (Legacy)"
],
"locations": [
"United States",
"Belgium"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 88,
"data": {
"name": "Amazon Web Services Australia Pty. Ltd.",
"purposes": [
"Cloud Service Provider"
],
"sections": [
"Innovation Services Sub-processors"
],
"services": [
"Contact Center - Innovation Services"
],
"locations": [
"United States",
"Canada",
"United Kingdom",
"Germany",
"Australia"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 88,
"data": {
"name": "Amazon Web Services, Inc.",
"purposes": [
"Cloud Service Provider for All Services"
],
"sections": [
"Infrastructure Sub-processors"
],
"locations": [
"United States",
"Ireland",
"Germany",
"United Kingdom",
"Japan",
"Australia"
]
}
},
{
"kind": "subprocessor",
"vendor": "anthropic",
"evidence_id": 250501,
"data": {
"name": "Anthropic, PBC",
"purposes": [
"Provides generative artificial intelligence and natural language processing services."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"GenAI Functionality"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"vendor": "clearbit",
"evidence_id": 88,
"data": {
"name": "APIHub, Inc. (aka Clearbit)",
"purposes": [
"Provides the marketing data engine used for the Reach functionality available in Zendesk Sell."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"Zendesk Sell"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)",
"sections": [
"Zendesk Group Sub-processors"
],
"locations": [
"Poland"
]
}
},
{
"kind": "subprocessor",
"vendor": "baseten",
"evidence_id": 88,
"data": {
"name": "Baseten Labs, Inc.",
"purposes": [
"Provides hosting and inference infrastructure for open-weight AI models."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"GenAI Functionality"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"vendor": "cartesia",
"evidence_id": 250501,
"data": {
"name": "Cartesia AI Inc.",
"purposes": [
"Provides text to speech generation for voice-related features."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"AI Agents, Forethought AI Agents"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Cleverly, Unipessoal, LDA",
"sections": [
"Zendesk Group Sub-processors"
],
"locations": [
"Portugal"
]
}
},
{
"kind": "subprocessor",
"vendor": "cloudflare",
"evidence_id": 88,
"data": {
"name": "Cloudflare, Inc.",
"purposes": [
"Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"All"
],
"locations": [
"Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)"
]
}
},
{
"kind": "subprocessor",
"vendor": "daily",
"evidence_id": 250501,
"data": {
"name": "Daily.co",
"purposes": [
"Provides voice channel infrastructure."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"AI Agents, Forethought AI Agents"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"vendor": "datadog",
"evidence_id": 88,
"data": {
"name": "Datadog, Inc.",
"purposes": [
"Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior."
],
"sections": [
"Innovation Services Sub-processors",
"Service Specific Sub-processors"
],
"services": [
"All",
"Contact Center - Innovation Services"
],
"locations": [
"Forethought AI Agents: United States",
"United States",
"United States",
"Germany"
]
}
},
{
"kind": "subprocessor",
"vendor": "deepgram",
"evidence_id": 250501,
"data": {
"name": "Deepgram Inc.",
"purposes": [
"Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"Voice Functionality, QA, Forethought AI Agents, AI Agents"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"vendor": "elevenlabs",
"evidence_id": 88,
"data": {
"name": "ElevenLabs Inc.",
"purposes": [
"Provides generative artificial intelligence and natural language processing services."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"GenAI Functionality"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"vendor": "fireworks",
"evidence_id": 88,
"data": {
"name": "Fireworks.ai, Inc.",
"purposes": [
"Provides hosting and inference infrastructure for open-weight AI models."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"GenAI Functionality"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"vendor": "forge-technology-inc-aka-paragon",
"evidence_id": 88,
"data": {
"name": "Forge Technology, Inc. (aka Paragon)",
"purposes": [
"Provides integration infrastructure platform services"
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"All"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"vendor": "sentry",
"evidence_id": 88,
"data": {
"name": "Functional Software, Inc. (aka Sentry)",
"purposes": [
"Provides cross-platform error monitoring and reporting services."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"All"
],
"locations": [
"United States",
"Germany"
]
}
},
{
"kind": "subprocessor",
"vendor": "gladia",
"evidence_id": 250501,
"data": {
"name": "Gladia, Inc.",
"purposes": [
"Provides natural language processing services for voice-related features."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"AI Agents, Forethought AI Agents"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"vendor": "gooddata",
"evidence_id": 88,
"data": {
"name": "GoodData Corporation",
"purposes": [
"Supports analytics functionality in Insights."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"Insights (Legacy Service)"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 250501,
"data": {
"name": "Google LLC",
"purposes": [
"Supports translation functionality available to Agents, analytics dashboards and features, user authorization within WFM, and generative artificial intelligence and natural language processing services."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"Translation Functionality within Agent Workspace, Live Chat Functionality, Analytics Functionality, QA, WFM, Forethought AI Agents, GenAI Functionality"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 250501,
"data": {
"name": "Google LLC, Google Cloud EMEA Limited",
"purposes": [
"Cloud Service Provider for AI Agents (Legacy)*"
],
"sections": [
"Infrastructure Sub-processors"
],
"locations": [
"United States",
"Belgium"
]
}
},
{
"kind": "subprocessor",
"vendor": "groq",
"evidence_id": 88,
"data": {
"name": "Groq, Inc.",
"purposes": [
"Provides hosting and inference infrastructure for open-weight AI models."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"GenAI Functionality"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 250501,
"data": {
"name": "Halon Security AB",
"purposes": [
"[Optional] Supports email filtering and security services."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"Ticketing System Functionality"
],
"locations": [
"Germany"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 88,
"data": {
"name": "Microsoft Corporation",
"purposes": [
"Hosts large language models used to provide generative artificial intelligence and natural language processing services."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"GenAI Functionality"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"vendor": "mistral",
"evidence_id": 88,
"data": {
"name": "Mistral AI",
"purposes": [
"Provides generative artificial intelligence and natural language processing services."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"Forethought AI Agents"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"vendor": "mongodb",
"evidence_id": 250501,
"data": {
"name": "MongoDB, Inc.",
"purposes": [
"Provides scalable database services used to host select Service Data."
],
"sections": [
"Innovation Services Sub-processors",
"Service Specific Sub-processors"
],
"services": [
"Contact Center - Innovation Services",
"Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-ons, AI Agents, Contact Center, Forethought AI Agents"
],
"locations": [
"AI Agents (Legacy): United States, Belgium",
"Forethought AI Agents: United States",
"United States",
"Canada",
"United Kingdom",
"Germany",
"Australia",
"United States",
"Ireland",
"Germany",
"Japan",
"Australia"
]
}
},
{
"kind": "subprocessor",
"vendor": "openai",
"evidence_id": 88,
"data": {
"name": "OpenAI, L.L.C.",
"purposes": [
"Provides generative artificial intelligence and natural language processing services."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"GenAI Functionality"
],
"locations": [
"No hosting of Service Data"
]
}
},
{
"kind": "subprocessor",
"vendor": "pusher",
"evidence_id": 88,
"data": {
"name": "Pusher Ltd.",
"purposes": [
"Supports live event handling and messaging services for system-wide notifications."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"Forethought AI Agents"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Qualitista OÜ",
"sections": [
"Zendesk Group Sub-processors"
],
"locations": [
"Estonia"
]
}
},
{
"kind": "subprocessor",
"vendor": "grafana",
"evidence_id": 250501,
"data": {
"name": "Raintank, Inc. (aka Grafana Labs)",
"purposes": [
"Provides logging and observability functionality."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"AI Agents (Legacy)"
],
"locations": [
"United States",
"Belgium"
]
}
},
{
"kind": "subprocessor",
"vendor": "sendgrid",
"evidence_id": 250501,
"data": {
"name": "SendGrid, Inc.",
"purposes": [
"Provides email campaign services used to send notification emails and dashboards to Agents and End-Users."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"Analytics Functionality, Live Chat Functionality, QA, Zendesk Sell, Forethought AI Agents"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Smooch Technologies ULC",
"sections": [
"Zendesk Group Sub-processors"
],
"locations": [
"Canada"
]
}
},
{
"kind": "subprocessor",
"vendor": "snowflake",
"evidence_id": 88,
"data": {
"name": "Snowflake Inc.",
"purposes": [
"Provides data warehouse and analytics services and supports advanced Analytics Functionality."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"All"
],
"locations": [
"United States",
"Germany"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 250501,
"data": {
"name": "Twilio, Inc.",
"purposes": [
"Supports telecommunication and messaging functionality, including telecommunication infrastructure."
],
"sections": [
"Service Specific Sub-processors"
],
"services": [
"Voice Functionality, Zendesk Sell, Forethought AI Agents, AI Agents"
],
"locations": [
"Voice Functionality, AI Agents: United States, Ireland, Australia",
"Zendesk Sell, Forethought AI Agents: United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Tymeshift doo Novi Sad",
"sections": [
"Zendesk Group Sub-processors"
],
"locations": [
"Serbia"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Ultimate Enterprises Oy",
"sections": [
"Zendesk Group Sub-processors"
],
"locations": [
"Finland"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Unleash Labs Ltd.",
"sections": [
"Zendesk Group Sub-processors"
],
"locations": [
"Israel"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk ApS",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"Denmark",
"Sweden"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk Brasil Software Corporativo LTDA",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"Brazil"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk France SAS",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"France"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk G.K.",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"Japan"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk International Limited",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"Ireland",
"Italy"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk Korea LLC",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"South Korea"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk Netherlands B.V.",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"Netherlands"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk Singapore Pte. Ltd.",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"Singapore"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk Technologies Private Limited",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"India"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk Technologies Spain S.L.",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"Spain"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk UK Limited",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"United Kingdom"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk, Inc.",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"Australia",
"Germany",
"Philippines",
"United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 88,
"data": {
"name": "Zendesk, S. de R.L. de C.V.",
"sections": [
"Zendesk Group Sub-processors"
],
"affiliate": true,
"locations": [
"Mexico"
]
}
}
]
}