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We have updated this policy. If you are a new Customer, then this policy will be effective as of November 10, 2026. If you are an existing Customer, we are providing you with prior notice of these changes that will be effective as of December 10, 2026. For the previous version of this policy, please expand the section below.
Previous version of this policy
As set out in our Data Processing Agreement that forms part of the Zendesk Customer Agreement, Zendesk utilizes certain third parties and vendors ("Sub-processors"), including members of the Zendesk Group, to process personal data within Service Data. Zendesk generally considers Service Data derived from free text fields within the Services as potentially containing personal data.
Zendesk commits to engage Sub-processors in accordance with the due diligence, security, and contractual safeguards set forth in our Data Processing Agreement.
Infrastructure Sub-processors
Zendesk uses the infrastructure Sub-processors listed below to host and process Service Data and to provide additional functionality related to the Services. Information about data hosting options can be found in the Regional Data Hosting Policy.
Entity Name Purpose Data Hosting Location
Amazon Web Services, Inc. Cloud Service Provider for All Services United States, Ireland, Germany, United Kingdom, Japan, Australia
Google LLC, Google Cloud EMEA Limited Cloud Service Provider for Zendesk QA, AI agents
Zendesk QA: Germany
AI agents: United States, Belgium
Service Specific Sub-processors
Zendesk uses the Sub-processors listed below to provide certain functionality within the Services. Definitions for the terms used to refer to the Applicable Services can be found in the Service-Specific Supplemental Terms.
Entity Name Purpose and Data Processed Applicable Services Data Hosting Location
Cloudflare, Inc. Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. All Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)
Datadog, Inc. Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. All
United States, Germany
Forethought AI Agents: United States
Functional Software, Inc. (aka Sentry) Provides cross-platform error monitoring and reporting services. All United States, Germany
Snowflake Inc. Provides data warehouse and analytics services and supports advanced Analytics Functionality. All United States, Germany
Forge Technology, Inc. (aka Paragon) Provides integration infrastructure platform services. All No hosting of Service Data
Google LLC Supports translation functionality available to Agents, analytics dashboards and features, user authorization within Zendesk WFM, and generative artificial intelligence and natural language processing services. Translation Functionality within Agent Workspace, Live Chat Functionality, Analytics Functionality, Zendesk QA, Zendesk WFM, Forethought AI Agents, GenAI Functionality No hosting of Service Data
Halon Security AB Supports email filtering and security services. Ticketing System Functionality Germany
MongoDB, Inc. Provides scalable database services used to host select Service Data. Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-ons, AI agents, Contact Center, Forethought AI Agents
United States, Ireland, Germany, Japan, Australia
AI agents: United States, Belgium
Forethought AI Agents: United States
Baseten Labs, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data
ElevenLabs Inc. Provides generative artificial intelligence and natural language processing services. GenAI Functionality No hosting of Service Data
Fireworks.ai, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data
Groq, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data
OpenAI, L.L.C. Provides generative artificial intelligence and natural language processing services. GenAI Functionality No hosting of Service Data
Deepgram Inc. Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts. Voice Functionality, Zendesk QA, Forethought AI Agents No hosting of Service Data
Twilio, Inc. Supports telecommunication and messaging functionality, including telecommunication infrastructure. Voice Functionality, Zendesk Sell, Forethought AI Agents
Voice Functionality: United States, Ireland, Australia
Zendesk Sell, Forethought AI Agents: United States
SendGrid, Inc. Provides email campaign services used to send notification emails and dashboards to Agents and End-Users. Analytics Functionality, Live Chat Functionality, Zendesk QA, Zendesk Sell, Forethought AI Agents United States
Confluent, Inc. Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through. Zendesk WFM United States
Microsoft Corporation Hosts large language models used to provide generative artificial intelligence and natural language processing services. GenAI Functionality No hosting of Service Data
Aiven Oy
Provides search and data analytics functionality.
AI agents United States, Belgium
Raintank, Inc. (aka Grafana Labs)
Provides logging and observability functionality.
AI agents United States, Belgium
Cartesia AI Inc. Provides text to speech generation for Forethought AI Agents Solve Voice. Forethought AI Agents No hosting of Service Data
Daily.co Provides voice channel infrastructure. Forethought AI Agents No hosting of Service Data
Gladia, Inc. Provides natural language processing services for voice-related features. Forethought AI Agents No hosting of Service Data
Mistral AI Provides generative artificial intelligence and natural language processing services. Forethought AI Agents No hosting of Service Data
Pusher Ltd. Supports live event handling and messaging services for system-wide notifications. Forethought AI Agents United States
APIHub, Inc. (aka Clearbit)
Provides the marketing data engine used for the Reach functionality available in Zendesk Sell.
Zendesk Sell United States
GoodData Corporation
Supports analytics functionality in Insights.
Insights (Legacy Service) United States
Innovation Services Sub-processors
Innovation Services are supported by additional Innovation Services Sub-processors, which can be viewed by expanding below.
Entity Name Purpose and Data Processed Applicable Services Data Hosting Location
Amazon Web Services Australia Pty. Ltd. Cloud Service Provider Contact Center - Innovation Services United States, Canada, United Kingdom, Germany, Australia
Datadog, Inc. Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior Contact Center - Innovation Services United States
MongoDB, Inc. Provides scalable database services used to host select Service Data Contact Center - Innovation Services Contact Center - Innovation Services: United States, Canada, United Kingdom, Germany, Australia
Zendesk Group Sub-processors
The following entities are members of the Zendesk Group through which Zendesk employs personnel and may function as Sub-processors. Zendesk and the Zendesk Group entities commit to data protection and security requirements under Zendesk's certified Binding Corporate Rules and the EU-U.S. (UK and Swiss) Data Privacy Framework.
Entity Name Country
Zendesk, Inc. United States
Zendesk International Limited Ireland, Italy
Zendesk ApS Denmark, Sweden
Zendesk GmbH
Ultimate.ai GmbH
Germany
Zendesk Pty., Ltd Australia
Zendesk UK Limited United Kingdom
Zendesk Incorporated Philippines
Zendesk Singapore Pte. Ltd. Singapore
Zendesk Brasil Software Corporativo LTDA Brazil
Zendesk G.K. Japan
Zendesk France SAS France
Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością) Poland
Smooch Technologies ULC Canada
Zendesk Technologies Private Limited India
Zendesk Korea LLC South Korea
Cleverly, Unipessoal, LDA Portugal
Zendesk Technologies Spain S.L. Spain
Zendesk, S. de R.L. de C.V. Mexico
Zendesk Netherlands B.V. Netherlands
Tymeshift doo Novi Sad Serbia
Qualitista OÜ Estonia
Ultimate Enterprises Oy Finland
Unleash Labs Ltd. Israel
As set out in our Data Processing Agreement that forms part of the Zendesk Customer Agreement, Zendesk utilizes certain third parties and vendors ("Sub-processors"), including members of the Zendesk Group, to process personal data within Service Data. Zendesk generally considers Service Data derived from free text fields within the Services as potentially containing personal data.
Zendesk commits to engage Sub-processors in accordance with the due diligence, security, and contractual safeguards set forth in our Data Processing Agreement.
Infrastructure Sub-processors
Zendesk uses the infrastructure Sub-processors listed below to host and process Service Data and to provide additional functionality related to the Services. Information about data hosting options can be found in the Regional Data Hosting Policy.
Entity Name Purpose Data Hosting Location
Amazon Web Services, Inc. Cloud Service Provider for All Services United States, Ireland, Germany, United Kingdom, Japan, Australia
Google LLC, Google Cloud EMEA Limited Cloud Service Provider for AI Agents (Legacy)* United States, Belgium
*AI Agents (Legacy) accounts are existing accounts created before March 10, 2026
Service Specific Sub-processors
Zendesk uses the Sub-processors listed below to provide certain functionality within the Services. Definitions for the terms used to refer to the Applicable Services can be found in the Service-Specific Supplemental Terms.
Entity Name Purpose Applicable Services Data Hosting Location
Cloudflare, Inc. Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. All Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)
Datadog, Inc. Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. All
United States, Germany
Forethought AI Agents: United States
Functional Software, Inc. (aka Sentry) Provides cross-platform error monitoring and reporting services. All United States, Germany
Snowflake Inc. Provides data warehouse and analytics services and supports advanced Analytics Functionality. All United States, Germany
Forge Technology, Inc. (aka Paragon) Provides integration infrastructure platform services All No hosting of Service Data
Google LLC Supports translation functionality available to Agents, analytics dashboards and features, user authorization within WFM, and generative artificial intelligence and natural language processing services. Translation Functionality within Agent Workspace, Live Chat Functionality, Analytics Functionality, QA, WFM, Forethought AI Agents, GenAI Functionality No hosting of Service Data
Halon Security AB [Optional] Supports email filtering and security services. Ticketing System Functionality Germany
MongoDB, Inc. Provides scalable database services used to host select Service Data. Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-ons, AI Agents, Contact Center, Forethought AI Agents
United States, Ireland, Germany, Japan, Australia
AI Agents (Legacy): United States, Belgium
Forethought AI Agents: United States
Anthropic, PBC Provides generative artificial intelligence and natural language processing services. GenAI Functionality No hosting of Service Data
Baseten Labs, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data
ElevenLabs Inc. Provides generative artificial intelligence and natural language processing services. GenAI Functionality No hosting of Service Data
Fireworks.ai, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data
Groq, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data
Microsoft Corporation Hosts large language models used to provide generative artificial intelligence and natural language processing services. GenAI Functionality No hosting of Service Data
OpenAI, L.L.C. Provides generative artificial intelligence and natural language processing services. GenAI Functionality No hosting of Service Data
Deepgram Inc. Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts. Voice Functionality, QA, Forethought AI Agents, AI Agents No hosting of Service Data
Twilio, Inc. Supports telecommunication and messaging functionality, including telecommunication infrastructure. Voice Functionality, Zendesk Sell, Forethought AI Agents, AI Agents
Voice Functionality, AI Agents: United States, Ireland, Australia
Zendesk Sell, Forethought AI Agents: United States
SendGrid, Inc. Provides email campaign services used to send notification emails and dashboards to Agents and End-Users. Analytics Functionality, Live Chat Functionality, QA, Zendesk Sell, Forethought AI Agents United States
Aiven Oy
Provides search and data analytics functionality.
AI Agents (Legacy) United States, Belgium
Raintank, Inc. (aka Grafana Labs)
Provides logging and observability functionality.
AI Agents (Legacy) United States, Belgium
Cartesia AI Inc. Provides text to speech generation for voice-related features. AI Agents, Forethought AI Agents No hosting of Service Data
Daily.co Provides voice channel infrastructure. AI Agents, Forethought AI Agents No hosting of Service Data
Gladia, Inc. Provides natural language processing services for voice-related features. AI Agents, Forethought AI Agents No hosting of Service Data
Mistral AI Provides generative artificial intelligence and natural language processing services. Forethought AI Agents No hosting of Service Data
Pusher Ltd. Supports live event handling and messaging services for system-wide notifications. Forethought AI Agents United States
APIHub, Inc. (aka Clearbit)
Provides the marketing data engine used for the Reach functionality available in Zendesk Sell.
Zendesk Sell United States
GoodData Corporation
Supports analytics functionality in Insights.
Insights (Legacy Service) United States
Innovation Services Sub-processors
Innovation Services are supported by additional Innovation Services Sub-processors, which can be viewed by expanding below.
Entity Name Purpose Applicable Services Data Hosting Location
Amazon Web Services Australia Pty. Ltd. Cloud Service Provider Contact Center - Innovation Services United States, Canada, United Kingdom, Germany, Australia
Datadog, Inc. Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. Contact Center - Innovation Services United States
MongoDB, Inc. Provides scalable database services used to host select Service Data. Contact Center - Innovation Services United States, Canada, United Kingdom, Germany, Australia
Zendesk Group Sub-processors
The following entities are members of the Zendesk Group through which Zendesk employs personnel and may function as Sub-processors. Zendesk and the Zendesk Group entities commit to data protection and security requirements under Zendesk's certified Binding Corporate Rules and the EU-U.S. (UK and Swiss) Data Privacy Framework.
Entity Name Country
Zendesk, Inc. United States
Zendesk International Limited Ireland, Italy
Zendesk ApS Denmark, Sweden
Zendesk GmbH
Ultimate.ai GmbH
Germany
Zendesk Pty., Ltd Australia
Zendesk UK Limited United Kingdom
Zendesk Incorporated Philippines
Zendesk Singapore Pte. Ltd. Singapore
Zendesk Brasil Software Corporativo LTDA Brazil
Zendesk G.K. Japan
Zendesk France SAS France
Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością) Poland
Smooch Technologies ULC Canada
Zendesk Technologies Private Limited India
Zendesk Korea LLC South Korea
Cleverly, Unipessoal, LDA Portugal
Zendesk Technologies Spain S.L. Spain
Zendesk, S. de R.L. de C.V. Mexico
Zendesk Netherlands B.V. Netherlands
Tymeshift doo Novi Sad Serbia
Qualitista OÜ Estonia
Ultimate Enterprises Oy Finland
Unleash Labs Ltd. Israel
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