Third Party Index

Zendesk

zendesk.com · support

Transparency

Exemplary

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposespartial6 / 7
Data processing addendum12 / 12
Trust centernot found0 / 8
Privacy policy6 / 6
security.txt6 / 6
Security page5 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total86 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Zendesk transparency rating

For Zendesk's own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Subprocessor list snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
Security page snapshot
security.txt snapshot
Status page snapshot

Subprocessors

37 third parties, 13 affiliates. CSV · Atom

NamePurposeLocationListed since
Aiven Oy Provides search and data analytics functionality.United States, Belgium
Amazon Web Services, Inc. Cloud Service Provider for All ServicesUnited States, Ireland, Germany, United Kingdom, Japan, Australia
Amazon Web Services Australia Pty. Ltd. Cloud Service ProviderUnited States, Canada, United Kingdom, Germany, Australia
APIHub, Inc. (aka Clearbit) Provides the marketing data engine used for the Reach functionality available in Zendesk Sell.United States
Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością) Poland
Baseten Labs, Inc. Provides hosting and inference infrastructure for open-weight AI models.No hosting of Service Data
Cartesia AI Inc. Provides text to speech generation for Forethought AI Agents Solve Voice.No hosting of Service Data
Cleverly, Unipessoal, LDA Portugal
Cloudflare, Inc. Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)
Confluent, Inc. Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through.United States
Daily.co Provides voice channel infrastructure.No hosting of Service Data
Datadog, Inc. Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.Forethought AI Agents: United States; United States; United States, Germany
Deepgram Inc. Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts.No hosting of Service Data
ElevenLabs Inc. Provides generative artificial intelligence and natural language processing services.No hosting of Service Data
Fireworks.ai, Inc. Provides hosting and inference infrastructure for open-weight AI models.No hosting of Service Data
Forge Technology, Inc. (aka Paragon) Provides integration infrastructure platform servicesNo hosting of Service Data
Functional Software, Inc. (aka Sentry) Provides cross-platform error monitoring and reporting services.United States, Germany
Gladia, Inc. Provides natural language processing services for voice-related features.No hosting of Service Data
GoodData Corporation Supports analytics functionality in Insights.United States
Google LLC Supports translation functionality available to Agents, analytics dashboards and features, user authorization within Zendesk WFM, and generative artificial intelligence and natural language processing services.No hosting of Service Data
Google LLC, Google Cloud EMEA Limited Cloud Service Provider for Zendesk QA, AI agentsAI agents: United States, Belgium; Zendesk QA: Germany
Groq, Inc. Provides hosting and inference infrastructure for open-weight AI models.No hosting of Service Data
Halon Security AB Supports email filtering and security services.Germany
Microsoft Corporation Hosts large language models used to provide generative artificial intelligence and natural language processing services.No hosting of Service Data
Mistral AI Provides generative artificial intelligence and natural language processing services.No hosting of Service Data
MongoDB, Inc. Provides scalable database services used to host select Service Data.AI agents: United States, Belgium; Contact Center - Innovation Services: United States, Canada, United Kingdom, Germany, Australia; Forethought AI Agents: United States; United States, Ireland, Germany, Japan, Australia
OpenAI, L.L.C. Provides generative artificial intelligence and natural language processing services.No hosting of Service Data
Pusher Ltd. Supports live event handling and messaging services for system-wide notifications.United States
Qualitista OÜ Estonia
Raintank, Inc. (aka Grafana Labs) Provides logging and observability functionality.United States, Belgium
SendGrid, Inc. Provides email campaign services used to send notification emails and dashboards to Agents and End-Users.United States
Smooch Technologies ULC Canada
Snowflake Inc. Provides data warehouse and analytics services and supports advanced Analytics Functionality.United States, Germany
Twilio, Inc. Supports telecommunication and messaging functionality, including telecommunication infrastructure.Voice Functionality: United States, Ireland, Australia; Zendesk Sell, Forethought AI Agents: United States
Tymeshift doo Novi Sad Serbia
Ultimate Enterprises Oy Finland
Unleash Labs Ltd. Israel
Zendesk affiliates (13)
NamePurposeLocationListed since
Zendesk, Inc. Australia; Germany; Philippines; United States
Zendesk ApS Denmark, Sweden
Zendesk Brasil Software Corporativo LTDA Brazil
Zendesk France SAS France
Zendesk G.K. Japan
Zendesk International Limited Ireland, Italy
Zendesk Korea LLC South Korea
Zendesk Netherlands B.V. Netherlands
Zendesk, S. de R.L. de C.V. Mexico
Zendesk Singapore Pte. Ltd. Singapore
Zendesk Technologies Private Limited India
Zendesk Technologies Spain S.L. Spain
Zendesk UK Limited United Kingdom

Listed as a subprocessor by (156)

Purposes as each company states them.

Changes

None since tracking began.