Snapshot 254372
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"7psml40p3ht4",
"9jydpk2v6jd3",
"g9mq2qy1v9v7",
"52mpkk1tqtjx",
"8gclr5vj7btp",
"x8zpsthqblk0",
"2m5nrr70kcmr",
"hfgbsqr3xydm"
],
"created_at": "2023-01-27T01:49:51.187Z",
"description": null,
"group_id": null,
"id": "nbn89r2qh8sy",
"name": "Gainsight CS - US1 Region",
"page_id": "zncldvn59n96",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-01-27T01:49:51.187Z"
},
{
"components": [
"p3gfpw41dw0f",
"1m7n7mmycqmm",
"h90q4v8s79q8",
"83v7kg3x4tw4",
"nsldj6ndx5yj",
"f2yn1s1w7m02",
"3c3wslp82ffl",
"10b1hd7xxqmj"
],
"created_at": "2023-01-27T01:57:27.379Z",
"description": null,
"group_id": null,
"id": "dvz214zfdk1v",
"name": "Gainsight CS - US2 Region",
"page_id": "zncldvn59n96",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-01-27T01:57:27.379Z"
},
{
"components": [
"p12sv1z2hrcp",
"ys5t8x83bsmc",
"h7dz9nnlc4wg",
"cybfqfm6np3z",
"lz2hn0b628wg",
"3s2l833gxz9l",
"clbnx16q4f9w",
"hb6212ck4d1d"
],
"created_at": "2023-11-02T04:48:04.970Z",
"description": null,
"group_id": null,
"id": "nfmy4hc1j5v8",
"name": "Gainsight CS - EU Region",
"page_id": "zncldvn59n96",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-11-02T04:48:04.970Z"
}
],
"incidents": [
{
"components": [
{
"created_at": "2016-05-13T16:07:23.361Z",
"description": null,
"group_id": "nbn89r2qh8sy",
"id": "7psml40p3ht4",
"name": "Gainsight CS US1 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.760Z"
},
{
"created_at": "2023-01-27T01:57:27.410Z",
"description": null,
"group_id": "dvz214zfdk1v",
"id": "p3gfpw41dw0f",
"name": "Gainsight CS US2 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2023-01-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-09T18:43:21.094Z"
},
{
"created_at": "2023-11-02T04:48:04.997Z",
"description": null,
"group_id": "nfmy4hc1j5v8",
"id": "p12sv1z2hrcp",
"name": "Gainsight CS EU Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2022-11-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.264Z"
},
{
"created_at": "2016-07-10T06:11:31.710Z",
"description": "Queue where US1 rules are held before processing",
"group_id": "nbn89r2qh8sy",
"id": "9jydpk2v6jd3",
"name": "US1 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.795Z"
},
{
"created_at": "2023-01-27T01:58:39.455Z",
"description": "Queue where US2 rules are held before processing",
"group_id": "dvz214zfdk1v",
"id": "1m7n7mmycqmm",
"name": "US2 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.981Z"
},
{
"created_at": "2023-11-02T04:48:40.937Z",
"description": "Queue where EU rules are held before processing",
"group_id": "nfmy4hc1j5v8",
"id": "ys5t8x83bsmc",
"name": "EU Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.996Z"
},
{
"created_at": "2016-07-10T06:12:27.651Z",
"description": "Queue where US1 processing jobs are held",
"group_id": "nbn89r2qh8sy",
"id": "g9mq2qy1v9v7",
"name": "US1 Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T07:00:07.364Z"
},
{
"created_at": "2023-01-27T01:59:17.598Z",
"description": "Queue where US2 processing jobs are held",
"group_id": "dvz214zfdk1v",
"id": "h90q4v8s79q8",
"name": "US2 Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.393Z"
},
{
"created_at": "2023-11-02T04:48:58.416Z",
"description": "Queue where EU processing jobs are held",
"group_id": "nfmy4hc1j5v8",
"id": "h7dz9nnlc4wg",
"name": "EU Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.418Z"
}
],
"created_at": "2026-11-11T09:42:58.625Z",
"id": "ww5mygch2jqx",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9jydpk2v6jd3",
"name": "Gainsight CS - US1 Region - US1 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "g9mq2qy1v9v7",
"name": "Gainsight CS - US1 Region - US1 Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h90q4v8s79q8",
"name": "Gainsight CS - US2 Region - US2 Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h7dz9nnlc4wg",
"name": "Gainsight CS - EU Region - EU Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "UTC - From 3:00 AM to 7:00 AM Saturday, 14th November 2026\nCST - From 9:00 PM Friday, 13th to 1:00 AM Saturday, 14th November 2026\nIST - From 8:30 AM to 12:30 PM Saturday, 14th November 2026\n\nActivity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.\n\nThis maintenance is being performed to apply necessary patches on the Backend Data Stores.\n\nQueues Hold Time: 2 Hours\n\nImpact Details:\nEnvironment - PRODUCTION\nData Ingestion Queue : NO IMPACT\nData Processor Queue : Delay of 2 Hours anticipated.\nRules Engine Queue : Delay of 2 Hours anticipated.\nJourney Orchestrator : Delay of 2 Hours anticipated\nGainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.\n\n\nFOR MORE INFORMATION\nPlease follow https://status.gainsight.com/ for the latest status updates.\nIf you have questions, please open a ticket with us by sending a note to support@gainsight.com",
"created_at": "2026-11-11T09:42:58.830Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-11T09:42:58.830Z",
"id": "76bx10f3cbkf",
"incident_id": "ww5mygch2jqx",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T09:42:58.830Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Gainsight CS - US1, US2 \u0026 EU - Backend Data Store Maintenance: Saturday, 14th November 2026",
"page_id": "zncldvn59n96",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-14T03:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-14T07:00:00.000Z",
"shortlink": "https://stspg.io/yks9szhwzgwt",
"started_at": "2026-11-11T09:42:58.590Z",
"status": "scheduled",
"updated_at": "2026-11-11T09:42:58.833Z"
},
{
"components": [
{
"created_at": "2023-01-27T01:57:27.410Z",
"description": null,
"group_id": "dvz214zfdk1v",
"id": "p3gfpw41dw0f",
"name": "Gainsight CS US2 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2023-01-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-09T18:43:21.094Z"
},
{
"created_at": "2023-01-27T01:58:39.455Z",
"description": "Queue where US2 rules are held before processing",
"group_id": "dvz214zfdk1v",
"id": "1m7n7mmycqmm",
"name": "US2 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.981Z"
},
{
"created_at": "2023-01-27T01:59:17.598Z",
"description": "Queue where US2 processing jobs are held",
"group_id": "dvz214zfdk1v",
"id": "h90q4v8s79q8",
"name": "US2 Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.393Z"
}
],
"created_at": "2026-11-04T07:54:45.806Z",
"id": "zhg0x38vbcpv",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-11-07T07:00:07.784Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-07T07:00:07.784Z",
"id": "h38zvn6fpcxb",
"incident_id": "zhg0x38vbcpv",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-07T07:00:07.784Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-07T03:00:07.937Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-07T03:00:07.937Z",
"id": "gzr3t6zsv8s8",
"incident_id": "zhg0x38vbcpv",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-07T03:00:07.937Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h90q4v8s79q8",
"name": "Gainsight CS - US2 Region - US2 Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "UTC - From 3:00 AM to 7:00 AM Saturday, 7th November 2026\nCST - From 9:00 PM Friday, 6th to 1:00 AM Saturday, 7th November 2026\nIST - From 8:30 AM to 12:30 PM Saturday, 7th November 2026\n\nActivity : Gainsight has planned maintenance for backend infrastructure. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.\n\nThis maintenance is being performed to apply necessary patches on the backend infrastructure.\n\nQueues Hold Time: 2 Hours\n\n\nImpact Details:\nEnvironment - PRODUCTION\nData Ingestion Queue : NO IMPACT\nData Processor Queue : Delay of 2 Hours anticipated.\nRules Engine Queue : Delay of 2 Hours anticipated.\nJourney Orchestrator : Delay of 2 Hours anticipated\n\n\nGainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.",
"created_at": "2026-11-04T07:54:45.895Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-04T07:54:45.895Z",
"id": "tdgz3j0413tn",
"incident_id": "zhg0x38vbcpv",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-04T07:54:45.895Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Gainsight CS - US2 - Backend Infrastructure Maintenance: Saturday, 7th November 2026",
"page_id": "zncldvn59n96",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-07T07:00:07.784Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-07T03:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-07T07:00:00.000Z",
"shortlink": "https://stspg.io/qczykn0k8c75",
"started_at": "2026-11-04T07:54:45.793Z",
"status": "completed",
"updated_at": "2026-11-07T07:00:08.139Z"
},
{
"components": [
{
"created_at": "2016-05-13T16:07:23.361Z",
"description": null,
"group_id": "nbn89r2qh8sy",
"id": "7psml40p3ht4",
"name": "Gainsight CS US1 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.760Z"
},
{
"created_at": "2023-01-27T01:57:27.410Z",
"description": null,
"group_id": "dvz214zfdk1v",
"id": "p3gfpw41dw0f",
"name": "Gainsight CS US2 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2023-01-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-09T18:43:21.094Z"
},
{
"created_at": "2023-11-02T04:48:04.997Z",
"description": null,
"group_id": "nfmy4hc1j5v8",
"id": "p12sv1z2hrcp",
"name": "Gainsight CS EU Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2022-11-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.264Z"
},
{
"created_at": "2016-07-10T06:11:31.710Z",
"description": "Queue where US1 rules are held before processing",
"group_id": "nbn89r2qh8sy",
"id": "9jydpk2v6jd3",
"name": "US1 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.795Z"
},
{
"created_at": "2023-01-27T01:58:39.455Z",
"description": "Queue where US2 rules are held before processing",
"group_id": "dvz214zfdk1v",
"id": "1m7n7mmycqmm",
"name": "US2 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.981Z"
},
{
"created_at": "2023-11-02T04:48:40.937Z",
"description": "Queue where EU rules are held before processing",
"group_id": "nfmy4hc1j5v8",
"id": "ys5t8x83bsmc",
"name": "EU Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.996Z"
},
{
"created_at": "2016-07-10T06:12:27.651Z",
"description": "Queue where US1 processing jobs are held",
"group_id": "nbn89r2qh8sy",
"id": "g9mq2qy1v9v7",
"name": "US1 Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T07:00:07.364Z"
},
{
"created_at": "2023-01-27T01:59:17.598Z",
"description": "Queue where US2 processing jobs are held",
"group_id": "dvz214zfdk1v",
"id": "h90q4v8s79q8",
"name": "US2 Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.393Z"
},
{
"created_at": "2023-11-02T04:48:58.416Z",
"description": "Queue where EU processing jobs are held",
"group_id": "nfmy4hc1j5v8",
"id": "h7dz9nnlc4wg",
"name": "EU Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.418Z"
}
],
"created_at": "2026-10-28T08:53:48.331Z",
"id": "r7n43z1bykgs",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-10-31T07:00:09.648Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-31T07:00:09.648Z",
"id": "tbvdgps7n5qk",
"incident_id": "r7n43z1bykgs",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-31T07:00:09.648Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-10-31T03:00:07.457Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-31T03:00:07.457Z",
"id": "ry2yzmz2jpfv",
"incident_id": "r7n43z1bykgs",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-31T03:00:07.457Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9jydpk2v6jd3",
"name": "Gainsight CS - US1 Region - US1 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "g9mq2qy1v9v7",
"name": "Gainsight CS - US1 Region - US1 Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h90q4v8s79q8",
"name": "Gainsight CS - US2 Region - US2 Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h7dz9nnlc4wg",
"name": "Gainsight CS - EU Region - EU Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Maintenance Window:\nUTC - From 3:00 AM to 7:00 AM Saturday, 31st October 2026\nCDT - From 10:00 PM Friday, 30th to 2:00 AM Saturday, 31st October 2026\nIST - From 8:30 AM to 12:30 PM Saturday, 31st October 2026\n\nActivity: Gainsight has planned a scheduled deployment of the US1, US2 and EU Region Backend Services - Major Release. During this release window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state.\n\nThis deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link.\n\nhttps://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process\n\n\nHold Time for queues: 2 Hours\n\nImpact Details: US1, US2 \u0026 EU PRODUCTION Environment\nData Ingestion Queue - NO IMPACT\nData Processor Queue - Delay of 2 Hours anticipated.\nRules Engine Queue - Delay of 2 Hours anticipated.\nJourney Orchestrator : Delay of 2 Hours anticipated\nGainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.\n\n\n\nFOR MORE INFORMATION\nPlease follow https://status.gainsight.com/ for latest status updates.\nIf you have questions, please open a ticket with us by sending a note to support@gainsight.com.",
"created_at": "2026-10-28T08:53:48.446Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-28T08:53:48.446Z",
"id": "g72zvf0kzrkw",
"incident_id": "r7n43z1bykgs",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-28T08:53:48.446Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Gainsight CS - US1, US2 \u0026 EU - Backend Services - Major Release: Saturday, 31st October 2026",
"page_id": "zncldvn59n96",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-31T07:00:09.648Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-10-31T03:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-10-31T07:00:00.000Z",
"shortlink": "https://stspg.io/y62fp3xk26hg",
"started_at": "2026-10-28T08:53:48.295Z",
"status": "completed",
"updated_at": "2026-10-31T07:00:10.833Z"
},
{
"components": [
{
"created_at": "2016-05-13T16:07:23.361Z",
"description": null,
"group_id": "nbn89r2qh8sy",
"id": "7psml40p3ht4",
"name": "Gainsight CS US1 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.760Z"
},
{
"created_at": "2023-01-27T01:57:27.410Z",
"description": null,
"group_id": "dvz214zfdk1v",
"id": "p3gfpw41dw0f",
"name": "Gainsight CS US2 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2023-01-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-09T18:43:21.094Z"
},
{
"created_at": "2023-11-02T04:48:04.997Z",
"description": null,
"group_id": "nfmy4hc1j5v8",
"id": "p12sv1z2hrcp",
"name": "Gainsight CS EU Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2022-11-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.264Z"
},
{
"created_at": "2016-07-10T06:11:31.710Z",
"description": "Queue where US1 rules are held before processing",
"group_id": "nbn89r2qh8sy",
"id": "9jydpk2v6jd3",
"name": "US1 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.795Z"
},
{
"created_at": "2023-01-27T01:58:39.455Z",
"description": "Queue where US2 rules are held before processing",
"group_id": "dvz214zfdk1v",
"id": "1m7n7mmycqmm",
"name": "US2 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.981Z"
},
{
"created_at": "2023-11-02T04:48:40.937Z",
"description": "Queue where EU rules are held before processing",
"group_id": "nfmy4hc1j5v8",
"id": "ys5t8x83bsmc",
"name": "EU Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.996Z"
}
],
"created_at": "2026-10-23T10:38:10.896Z",
"id": "0pg6bt0gzvw9",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9jydpk2v6jd3",
"name": "Gainsight CS - US1 Region - US1 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are marking this incident as resolved.",
"created_at": "2026-10-28T05:58:09.105Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-28T05:58:09.105Z",
"id": "yyyxqzb4n4m8",
"incident_id": "0pg6bt0gzvw9",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-28T05:58:09.105Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9jydpk2v6jd3",
"name": "Gainsight CS - US1 Region - US1 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have identified the cause of the Salesforce connection failures some customers are seeing. A recent incident on the Salesforce side caused authentication requests to fail intermittently (https://status.salesforce.com/incidents/20004512). As a result, the Salesforce authentication token for some Gainsight connections was invalidated. Salesforce has since resolved its incident. However, affected connections will not recover on their own. Re-authorizing the connection is required.\n\nWho is affected: Customers whose Salesforce connection is failing or showing an authentication error, including data syncs and jobs that depend on that connection.\n\nWhat you need to do: Re-authorize your Salesforce connection in Gainsight. Once re-authorized, blocked or failed jobs should resume. If any jobs remain failed, re-run them after re-authorizing.\n\nIf you re-authorize and still see issues, please contact Gainsight Support at support@gainsight.com.",
"created_at": "2026-10-23T17:55:46.440Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-23T17:55:46.440Z",
"id": "swyccsqbbv87",
"incident_id": "0pg6bt0gzvw9",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T17:55:46.440Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9jydpk2v6jd3",
"name": "Gainsight CS - US1 Region - US1 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are observing the error rates have subsided and this may be related to incident at Salesforce end (https://status.salesforce.com/incidents/20004512)\n\nIf you are still experiencing any errors, please raise a request with our support team, support@gainsight.com.",
"created_at": "2026-10-23T11:51:51.259Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-23T11:51:51.259Z",
"id": "sz3bm4ps9xbh",
"incident_id": "0pg6bt0gzvw9",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T11:51:51.259Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9jydpk2v6jd3",
"name": "Gainsight CS - US1 Region - US1 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are aware of a subset of customers using SFDC Connector are experiencing increased error rates, impacting their rules and connectors. \nOur team is investigating the same, we will provide further updates as we receive more details.",
"created_at": "2026-10-23T10:38:10.985Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-23T10:38:10.985Z",
"id": "t965w4xy3jt6",
"incident_id": "0pg6bt0gzvw9",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T10:38:10.985Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-23T11:51:51.259Z",
"name": "Elevated SFDC errors for few customers",
"page_id": "zncldvn59n96",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-28T05:58:09.105Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/ygdbhj3yf9k8",
"started_at": "2026-10-23T10:38:10.871Z",
"status": "resolved",
"updated_at": "2026-10-28T05:58:09.134Z"
},
{
"components": [
{
"created_at": "2023-11-02T04:48:04.997Z",
"description": null,
"group_id": "nfmy4hc1j5v8",
"id": "p12sv1z2hrcp",
"name": "Gainsight CS EU Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2022-11-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.264Z"
},
{
"created_at": "2023-11-02T04:48:40.937Z",
"description": "Queue where EU rules are held before processing",
"group_id": "nfmy4hc1j5v8",
"id": "ys5t8x83bsmc",
"name": "EU Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.996Z"
},
{
"created_at": "2023-11-02T04:48:58.416Z",
"description": "Queue where EU processing jobs are held",
"group_id": "nfmy4hc1j5v8",
"id": "h7dz9nnlc4wg",
"name": "EU Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.418Z"
}
],
"created_at": "2026-10-21T05:52:14.409Z",
"id": "x6zr9sc4534b",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-10-24T07:00:09.602Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-24T07:00:09.602Z",
"id": "0mqnwzv58tmv",
"incident_id": "x6zr9sc4534b",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-24T07:00:09.602Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-10-24T03:00:07.360Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-24T03:00:07.360Z",
"id": "s2tl7gnb38mf",
"incident_id": "x6zr9sc4534b",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-24T03:00:07.360Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h7dz9nnlc4wg",
"name": "Gainsight CS - EU Region - EU Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "UTC - From 3:00 AM to 7:00 AM Saturday, 24th October 2026\nCDT - From 10:00 PM Friday, 23rd to 2:00 AM Saturday, 24th October 2026\nIST - From 8:30 AM to 12:30 PM Saturday, 24th October 2026\n\nActivity : Gainsight has planned maintenance for backend infrastructure. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.\n\nThis maintenance is being performed to apply necessary patches on the backend infrastructure.\n\nQueues Hold Time: 2 Hours\n\nImpact Details:\nEnvironment - PRODUCTION\nData Ingestion Queue : NO IMPACT\nData Processor Queue : Delay of 2 Hours anticipated.\nRules Engine Queue : Delay of 2 Hours anticipated.\nJourney Orchestrator : Delay of 2 Hours anticipated\nGainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.\n\n\nFOR MORE INFORMATION\nPlease follow https://status.gainsight.com/ for the latest status updates.\nIf you have questions, please open a ticket with us by sending a note to support@gainsight.com",
"created_at": "2026-10-21T05:52:14.495Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T05:52:14.495Z",
"id": "g5648kx2nr0w",
"incident_id": "x6zr9sc4534b",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T05:52:14.495Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Gainsight CS - EU - Backend Infrastructure Maintenance: Saturday, 24th October 2026",
"page_id": "zncldvn59n96",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-24T07:00:09.602Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-10-24T03:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-10-24T07:00:00.000Z",
"shortlink": "https://stspg.io/tfsfv0rxbndt",
"started_at": "2026-10-21T05:52:14.396Z",
"status": "completed",
"updated_at": "2026-10-24T07:00:09.974Z"
},
{
"components": [
{
"created_at": "2016-05-13T16:07:23.361Z",
"description": null,
"group_id": "nbn89r2qh8sy",
"id": "7psml40p3ht4",
"name": "Gainsight CS US1 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.760Z"
},
{
"created_at": "2023-01-27T01:57:27.410Z",
"description": null,
"group_id": "dvz214zfdk1v",
"id": "p3gfpw41dw0f",
"name": "Gainsight CS US2 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2023-01-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-09T18:43:21.094Z"
},
{
"created_at": "2023-11-02T04:48:04.997Z",
"description": null,
"group_id": "nfmy4hc1j5v8",
"id": "p12sv1z2hrcp",
"name": "Gainsight CS EU Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2022-11-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.264Z"
}
],
"created_at": "2026-10-23T21:24:34.907Z",
"id": "ybrgt0gr0l02",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This week, security updates were released for PHP and Node.js. This is an industry-wide issue and is not specific to Gainsight.\n\nOur Security and Engineering teams applied the available patches and mitigations right away, and we have seen no evidence of any compromise. Our Security team continues to actively monitor our systems.\n\nDo I need to do anything? No. If you have questions, contact security@gainsight.com or your Gainsight team.",
"created_at": "2026-10-23T21:24:34.967Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-23T21:24:34.967Z",
"id": "yy07g40krsjt",
"incident_id": "ybrgt0gr0l02",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T21:24:34.967Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-23T21:24:34.967Z",
"name": "Industry-wide PHP and Node.js security update",
"page_id": "zncldvn59n96",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/4m3p9t5847bd",
"started_at": "2026-10-23T21:24:34.891Z",
"status": "monitoring",
"updated_at": "2026-10-23T21:24:34.976Z"
},
{
"components": [
{
"created_at": "2016-05-13T16:07:23.361Z",
"description": null,
"group_id": "nbn89r2qh8sy",
"id": "7psml40p3ht4",
"name": "Gainsight CS US1 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.760Z"
},
{
"created_at": "2023-01-27T01:57:27.410Z",
"description": null,
"group_id": "dvz214zfdk1v",
"id": "p3gfpw41dw0f",
"name": "Gainsight CS US2 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2023-01-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-09T18:43:21.094Z"
},
{
"created_at": "2023-11-02T04:48:04.997Z",
"description": null,
"group_id": "nfmy4hc1j5v8",
"id": "p12sv1z2hrcp",
"name": "Gainsight CS EU Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2022-11-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.264Z"
},
{
"created_at": "2016-07-10T06:11:31.710Z",
"description": "Queue where US1 rules are held before processing",
"group_id": "nbn89r2qh8sy",
"id": "9jydpk2v6jd3",
"name": "US1 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.795Z"
},
{
"created_at": "2023-01-27T01:58:39.455Z",
"description": "Queue where US2 rules are held before processing",
"group_id": "dvz214zfdk1v",
"id": "1m7n7mmycqmm",
"name": "US2 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.981Z"
},
{
"created_at": "2023-11-02T04:48:40.937Z",
"description": "Queue where EU rules are held before processing",
"group_id": "nfmy4hc1j5v8",
"id": "ys5t8x83bsmc",
"name": "EU Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.996Z"
},
{
"created_at": "2016-07-10T06:12:27.651Z",
"description": "Queue where US1 processing jobs are held",
"group_id": "nbn89r2qh8sy",
"id": "g9mq2qy1v9v7",
"name": "US1 Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T07:00:07.364Z"
},
{
"created_at": "2023-01-27T01:59:17.598Z",
"description": "Queue where US2 processing jobs are held",
"group_id": "dvz214zfdk1v",
"id": "h90q4v8s79q8",
"name": "US2 Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.393Z"
},
{
"created_at": "2023-11-02T04:48:58.416Z",
"description": "Queue where EU processing jobs are held",
"group_id": "nfmy4hc1j5v8",
"id": "h7dz9nnlc4wg",
"name": "EU Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.418Z"
}
],
"created_at": "2026-10-14T02:49:28.403Z",
"id": "zjfdn5css257",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-10-17T07:00:09.138Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-17T07:00:09.138Z",
"id": "yft497vxtm25",
"incident_id": "zjfdn5css257",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-17T07:00:09.138Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-10-17T03:00:08.076Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-17T03:00:08.076Z",
"id": "1ycl3hl0t7xv",
"incident_id": "zjfdn5css257",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-17T03:00:08.076Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9jydpk2v6jd3",
"name": "Gainsight CS - US1 Region - US1 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "g9mq2qy1v9v7",
"name": "Gainsight CS - US1 Region - US1 Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h90q4v8s79q8",
"name": "Gainsight CS - US2 Region - US2 Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h7dz9nnlc4wg",
"name": "Gainsight CS - EU Region - EU Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "UTC - From 3:00 AM to 7:00 AM Saturday, 17th October 2026\nCDT - From 10:00 PM Friday, 16th to 2:00 AM Saturday, 17th October 2026\nIST - From 8:30 AM to 12:30 PM Saturday, 17th October 2026\n\nActivity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.\n\nThis maintenance is being performed to apply necessary patches on the Backend Data Stores.\n\nQueues Hold Time: 2 Hours\n\nImpact Details:\nEnvironment - PRODUCTION\nData Ingestion Queue : NO IMPACT\nData Processor Queue : Delay of 2 Hours anticipated.\nRules Engine Queue : Delay of 2 Hours anticipated.\nJourney Orchestrator : Delay of 2 Hours anticipated\nGainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.\n\n\nFOR MORE INFORMATION\nPlease follow https://status.gainsight.com/ for the latest status updates.\nIf you have questions, please open a ticket with us by sending a note to support@gainsight.com",
"created_at": "2026-10-14T02:49:28.531Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-14T02:49:28.531Z",
"id": "3y2fjg9r6p7r",
"incident_id": "zjfdn5css257",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-14T02:49:28.531Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Gainsight CS - US1, US2 \u0026 EU - Backend Data Store Maintenance: Saturday, 17th October 2026",
"page_id": "zncldvn59n96",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-17T07:00:09.138Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-10-17T03:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-10-17T07:00:00.000Z",
"shortlink": "https://stspg.io/wwk7gk51rj85",
"started_at": "2026-10-14T02:49:28.364Z",
"status": "completed",
"updated_at": "2026-10-17T07:00:09.349Z"
},
{
"components": [
{
"created_at": "2016-05-13T16:07:23.361Z",
"description": null,
"group_id": "nbn89r2qh8sy",
"id": "7psml40p3ht4",
"name": "Gainsight CS US1 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.760Z"
},
{
"created_at": "2023-01-27T01:57:27.410Z",
"description": null,
"group_id": "dvz214zfdk1v",
"id": "p3gfpw41dw0f",
"name": "Gainsight CS US2 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2023-01-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-09T18:43:21.094Z"
},
{
"created_at": "2023-11-02T04:48:04.997Z",
"description": null,
"group_id": "nfmy4hc1j5v8",
"id": "p12sv1z2hrcp",
"name": "Gainsight CS EU Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2022-11-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.264Z"
},
{
"created_at": "2016-07-10T06:11:31.710Z",
"description": "Queue where US1 rules are held before processing",
"group_id": "nbn89r2qh8sy",
"id": "9jydpk2v6jd3",
"name": "US1 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.795Z"
},
{
"created_at": "2023-01-27T01:58:39.455Z",
"description": "Queue where US2 rules are held before processing",
"group_id": "dvz214zfdk1v",
"id": "1m7n7mmycqmm",
"name": "US2 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.981Z"
},
{
"created_at": "2023-11-02T04:48:40.937Z",
"description": "Queue where EU rules are held before processing",
"group_id": "nfmy4hc1j5v8",
"id": "ys5t8x83bsmc",
"name": "EU Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.996Z"
},
{
"created_at": "2016-07-10T06:12:27.651Z",
"description": "Queue where US1 processing jobs are held",
"group_id": "nbn89r2qh8sy",
"id": "g9mq2qy1v9v7",
"name": "US1 Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T07:00:07.364Z"
},
{
"created_at": "2023-01-27T01:59:17.598Z",
"description": "Queue where US2 processing jobs are held",
"group_id": "dvz214zfdk1v",
"id": "h90q4v8s79q8",
"name": "US2 Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.393Z"
},
{
"created_at": "2023-11-02T04:48:58.416Z",
"description": "Queue where EU processing jobs are held",
"group_id": "nfmy4hc1j5v8",
"id": "h7dz9nnlc4wg",
"name": "EU Data Processor Queue",
"page_id": "zncldvn59n96",
"position": 3,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.418Z"
}
],
"created_at": "2026-10-07T05:13:09.993Z",
"id": "t7gl53cbzrb5",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-10-10T07:00:07.805Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-10T07:00:07.805Z",
"id": "6m5kgtrrrrk4",
"incident_id": "t7gl53cbzrb5",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-10T07:00:07.805Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-10-10T03:00:07.750Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-10T03:00:07.750Z",
"id": "5p1g00yshh5z",
"incident_id": "t7gl53cbzrb5",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-10T03:00:07.750Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9jydpk2v6jd3",
"name": "Gainsight CS - US1 Region - US1 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "g9mq2qy1v9v7",
"name": "Gainsight CS - US1 Region - US1 Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h90q4v8s79q8",
"name": "Gainsight CS - US2 Region - US2 Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h7dz9nnlc4wg",
"name": "Gainsight CS - EU Region - EU Data Processor Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "UTC - From 3:00 AM to 7:00 AM Saturday, 10th October 2026\nCDT - From 10:00 PM Friday, 9th to 2:00 AM Saturday, 10th October 2026\nIST - From 8:30 AM to 12:30 PM Saturday, 10th October 2026\n\nActivity : Gainsight has planned maintenance for Backend Infrastructure. During this maintenance window, users may intermittently experience login issues, the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.\n\nThis maintenance is being performed to apply necessary patches on the Backend Infrastructure.\n\nQueues Hold Time: 2 Hours\n\nImpact Details:\nEnvironment - PRODUCTION\nData Ingestion Queue : NO IMPACT\nData Processor Queue : Delay of 2 Hours anticipated.\nRules Engine Queue : Delay of 2 Hours anticipated.\nJourney Orchestrator : Delay of 2 Hours anticipated\nGainsight Application : Intermittently, users may be unable to log in.\n\n\nFOR MORE INFORMATION\nPlease follow https://status.gainsight.com/ for the latest status updates.\nIf you have questions, please open a ticket with us by sending a note to support@gainsight.com",
"created_at": "2026-10-07T05:13:10.127Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-07T05:13:10.127Z",
"id": "lv8fs41jn2fh",
"incident_id": "t7gl53cbzrb5",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-07T05:13:10.127Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Gainsight CS - US1, US2 \u0026 EU - Backend Infrastructure Maintenance: Saturday, 10th October 2026",
"page_id": "zncldvn59n96",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-10T07:00:07.805Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-10-10T03:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-10-10T07:00:00.000Z",
"shortlink": "https://stspg.io/t1krf8cfxpc6",
"started_at": "2026-10-07T05:13:09.960Z",
"status": "completed",
"updated_at": "2026-10-10T07:00:08.212Z"
},
{
"components": [
{
"created_at": "2016-05-13T16:07:23.361Z",
"description": null,
"group_id": "nbn89r2qh8sy",
"id": "7psml40p3ht4",
"name": "Gainsight CS US1 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.760Z"
},
{
"created_at": "2016-07-10T06:11:31.710Z",
"description": "Queue where US1 rules are held before processing",
"group_id": "nbn89r2qh8sy",
"id": "9jydpk2v6jd3",
"name": "US1 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.795Z"
}
],
"created_at": "2026-10-08T18:12:07.149Z",
"id": "5v1hscrfkw5j",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "9jydpk2v6jd3",
"name": "Gainsight CS - US1 Region - US1 Rules Engine Queue",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved. The delays affecting Rules and Participant Sync in Gainsight CS US1 have cleared, and queues are caught up and back to normal levels. Thank you for your patience.",
"created_at": "2026-10-08T22:11:52.842Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-08T22:11:52.842Z",
"id": "2ldq7pp487w7",
"incident_id": "5v1hscrfkw5j",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-08T22:11:52.842Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "9jydpk2v6jd3",
"name": "Gainsight CS - US1 Region - US1 Rules Engine Queue",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Thank you for your patience. Our team is making progress on the delays affecting Rules and Participant Sync in Gainsight CS US1 and will share another update as the situation develops.",
"created_at": "2026-10-08T19:28:02.345Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-08T19:28:02.345Z",
"id": "s9sxkk6nbl1v",
"incident_id": "5v1hscrfkw5j",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-08T19:28:02.345Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "9jydpk2v6jd3",
"name": "Gainsight CS - US1 Region - US1 Rules Engine Queue",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating delays affecting Rules and Participant Sync in Gainsight CS US1. Our team is actively looking into the issue and we will provide an update as more information becomes available.",
"created_at": "2026-10-08T18:12:07.445Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-08T18:12:07.445Z",
"id": "jfywydy3f73b",
"incident_id": "5v1hscrfkw5j",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-08T18:12:07.445Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-08T19:28:02.345Z",
"name": "CS - US1: Investigating delays in Rules and Participant Sync",
"page_id": "zncldvn59n96",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-08T22:11:52.842Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/h4skkl41134c",
"started_at": "2026-10-08T18:12:07.134Z",
"status": "resolved",
"updated_at": "2026-10-08T22:11:52.868Z"
},
{
"components": [
{
"created_at": "2016-05-13T16:07:23.361Z",
"description": null,
"group_id": "nbn89r2qh8sy",
"id": "7psml40p3ht4",
"name": "Gainsight CS US1 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T22:11:52.760Z"
},
{
"created_at": "2023-01-27T01:57:27.410Z",
"description": null,
"group_id": "dvz214zfdk1v",
"id": "p3gfpw41dw0f",
"name": "Gainsight CS US2 Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2023-01-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-09T18:43:21.094Z"
},
{
"created_at": "2023-11-02T04:48:04.997Z",
"description": null,
"group_id": "nfmy4hc1j5v8",
"id": "p12sv1z2hrcp",
"name": "Gainsight CS EU Application",
"page_id": "zncldvn59n96",
"position": 1,
"showcase": true,
"start_date": "2022-11-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-16T07:00:07.264Z"
}
],
"created_at": "2026-09-16T10:34:13.826Z",
"id": "hp44g288m3tl",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.\nMore details here: https://status.salesforce.com/incidents/20004433",
"created_at": "2026-09-16T19:10:12.437Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-16T19:10:12.437Z",
"id": "8t0bvmvt0x2s",
"incident_id": "hp44g288m3tl",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-16T19:10:12.437Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "7psml40p3ht4",
"name": "Gainsight CS - US1 Region - Gainsight CS US1 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p3gfpw41dw0f",
"name": "Gainsight CS - US2 Region - Gainsight CS US2 Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p12sv1z2hrcp",
"name": "Gainsight CS - EU Region - Gainsight CS EU Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Gainsight CS customers using Salesforce as source may experience service degradation and intermittent connectivity errors due to issues on the Salesforce side.\n\nMore details about the issue are here: https://status.salesforce.com/incidents/20004433",
"created_at": "2026-09-16T10:34:13.891Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-16T10:34:13.891Z",
"id": "0n9yrrlqx86p",
"incident_id": "hp44g288m3tl",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-16T10:34:13.891Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Salesforce Service Disruption - Cascading impact on Gainsight CS functionality",
"page_id": "zncldvn59n96",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-16T19:10:12.437Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/51gvwlm1dx6v",
"started_at": "2026-09-16T10:34:13.807Z",
"status": "resolved",
"updated_at": "2026-09-16T19:10:12.458Z"
},
{
"components": [
{
"created_at": "2023-01-27T01:58:39.455Z",
"description": "Queue where US2 rules are held before processing",
"group_id": "dvz214zfdk1v",
"id": "1m7n7mmycqmm",
"name": "US2 Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-01-27T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.981Z"
},
{
"created_at": "2023-11-02T04:48:40.937Z",
"description": "Queue where EU rules are held before processing",
"group_id": "nfmy4hc1j5v8",
"id": "ys5t8x83bsmc",
"name": "EU Rules Engine Queue",
"page_id": "zncldvn59n96",
"position": 2,
"showcase": false,
"start_date": "2023-11-02T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-13T20:39:11.996Z"
}
],
"created_at": "2026-09-13T19:32:02.995Z",
"id": "87cmnrl00h7n",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved. Rules processing in our US1, US2 and EU regions experienced failures. Replays have been triggered for affected rules. If you received a failure notification, you may also rerun any failed rules and workflows directly from your org. Please reach out to support@gainsight.com if you have questions or need assistance.",
"created_at": "2026-09-14T03:20:01.281Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-14T12:15:01.000Z",
"id": "6pzg96ytl0j4",
"incident_id": "87cmnrl00h7n",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T12:25:58.374Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Thank you for your patience as we track the progress of Rules Queues and monitor for any further issues.",
"created_at": "2026-09-14T00:34:11.412Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-14T00:34:11.412Z",
"id": "7zbrjfqnmk07",
"incident_id": "87cmnrl00h7n",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T00:34:11.412Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-09-13T20:39:12.024Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-09-13T20:39:12.024Z",
"id": "gpvylw8m5764",
"incident_id": "87cmnrl00h7n",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-13T20:39:12.024Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "1m7n7mmycqmm",
"name": "Gainsight CS - US2 Region - US2 Rules Engine Queue",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "ys5t8x83bsmc",
"name": "Gainsight CS - EU Region - EU Rules Engine Queue",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We have received reports of \"Rules\" failures for a subset of customers, Our team is investigating the same, we will provide further updates as we receive more details.",
"created_at": "2026-09-13T19:32:03.106Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-09-13T19:32:03.106Z",
"id": "qwtz8mnj16cj",
"incident_id": "87cmnrl00h7n",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-13T19:32:03.106Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-13T20:39:12.024Z",
"name": "Rules Engine Failure for few Customers",
"page_id": "zncldvn59n96",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-14T12:15:01.000Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/jfknfzqpygjr",
"started_at": "2026-09-14T03:20:01.000Z",
"status": "resolved",
"updated_at": "2026-09-14T12:25:58.466Z"
}
],
"page": {
"id": "zncldvn59n96",
"name": "Gainsight",
"url": "https://status.gainsight.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}