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Skip to main content ~legal15 documents Legal Terms, policies, and legal information for Plivo services. Plivo Subprocessors Last Updated: August 13, 2025 Plivo, Inc. (“Plivo”) uses certain subprocessors to assist it in providing to its customers the Application Services as described in the Master Services Agreement or Terms of Use available at https://www.plivo.com/legal/tos/ or such other location as the Terms of Use may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement. A sub-processor is a third party data processor engaged by Plivo who agrees to receive personal data from Plivo intended for processing activities to be carried out (i) on behalf of Plivo customers; (ii) in accordance with customer instructions as communicated by Plivo; and (iii) in accordance with the terms of a written contract between Plivo and the sub-processor. Plivo maintains an up-to-date list of the names, purpose and locations of all sub-processors. Sub-processors involved in processing of Customer Data For "Customer Data," this means any Personal Data other than Visitor Data that is collected to manage your Plivo & PlivoCX account, support your service usage, charge for services, and includes any content within the service, such as text messages or call details. Sub-processor Applicable Service(s) Purpose for the data transfer Location Product / Website Amazon Web Services, Inc. Platform Services Provide our cloud infrastructure environment and storage of our customer data USA Product Stripe Inc Platform Services Payment partner who enables customers to make payments and us to receive payments USA Product Zendesk, Inc. Platform Services Customer Support and Troubleshooting USA Product Salesforce.com Inc. Platform Services Customer Relationship Management USA Product Mailgun Platform Services Email Delivery Service for Businesses USA Product Zapier, Inc. Platform Services To automate certain process with our applications USA Product Slack Platform Services Workplace communications platform & Customer support USA Product PostHog Platform Services Feature Flags & Product analytics USA Product Open AI Platform Services Application AI functionality USA Product Deepgram Platform Services Transcription Services USA Product Cerebras Platform Services Application AI functionality USA Product Groq Platform Services Application AI functionality USA Product Google LLC Platform Services Google Cloud Messaging (GCM) - Mobile SDK notifications for Android - Send push notifications. USA Product Apple, Inc. Platform Services Apple Push Notification Service (APNS) - Mobile SDK notifications for iOS - Send push notifications. USA Product Redis Labs Platform Services Caching provider USA Product Grok, Perplexity Platform Services Messaging Compliance and Classification USA Product Meta Platform Services WhatsApp Cloud API provider USA Product Google LLC Platform Services Speech Recognition USA Product Google LLC Platform Services Cloud-based SSO Authentication USA Product PubNub Inc. Platform Services Real-time notifications USA Product Sentry Platform Services Crash & Error Monitoring USA Product Google LLC Platform Services Email Management USA Product Google LLC Platform Services Application AI functionality USA Product Altinity Inc. Platform Services Managed database for analytics service USA Product Altinity Inc. Platform Services ClickHouse Data Warehouse USA Product Explo Platform Services Analytical report generation USA Product Jitsu Inc. Platform Services Customer Data Integration USA Product Shopify Platform Services Marketplace Integration via OAuth Token Authentication. USA Product ClickHouse Platform Services Data Warehouse USA Product E2B Platform Services Running code in secure environment USA Product ElevenLabs, Cartesia, Rime Platform Services AI-enabled audio generation functionality USA Product FireCrawl Platform Services Web crawling and content retrieval to support Retrieval-Augmented Generation (RAG) systems. USA Product PunHub Platform Services Application Functionality USA Product Sub-processors involved in processing of Visitor Data “Visitor data” is all the personal data we collect from you when you visit our website and when you sign up for communications from Plivo & PlivoCX. Sub-processor Applicable Service(s) Purpose for the data transfer Location Product / Website Salesforce.com Inc. Plivo Website(s) Lead Management USA Website LinkedIn Sales Navigator Plivo Website(s) Communication tool for prospects USA Website Clearbit, Inc. Plivo Website(s) Provides data enrichment on marketing leads USA Website Cookie Bot Plivo Website(s) Data collection consent USA Website HubSpot, Inc. Plivo Website(s) Marketing automation tool USA Website Google, Meta & LinkedIn Ads Plivo Website(s) Advertising service USA Website Google Analytics & Hot Jar Plivo Website(s) Website analytics USA Website IP Info Plivo Website(s) IP address lookup USA Website RB2B Plivo Website(s) Sales Enablement Platform USA Website PostHog Plivo Website(s) Web Analytics USA Website