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Subprocessor list
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https://www.outreach.ai/sub-processors
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List of Outreach Sub-Processors
Last Modified: July 13, 2026
Outreach has formed positive working relationships with other organizations with the goal of safeguarding our customer data. We take privacy very seriously, and as such, we have provided a list of our sub-processors below.
Infrastructure Subprocessors
Entity Name	Subprocessing Activities	Country of Storage	Notification Date
Amazon Web Services	Infrastructure and primary hosting provider for Outreach Engage and data warehouse for all Outreach products.	United States & Ireland	February 05, 2019
Databricks Inc.	Infrastructure and primary hosting provider for Outreach ML/AI models.	United States	March 15, 2019
Updated July 16, 2024
Snowflake, Inc.	Data warehouse and business analytics	United States	March 15, 2019
Microsoft Azure	Infrastructure and artificial intelligence to provide new products and services to customers	United States, Ireland & Netherlands	March 09, 2020
Google Cloud Platform	Infrastructure, data storage, artificial intelligence, and enrichment services	United States & Belgium	August 31, 2021
Added Gemini June 20, 2025
Updated Nov 25, 2025
Data Dog	Infrastructure monitoring	United States	April 22, 2022
SingleStore	Data indexing	United States & Belgium	April 22, 2022
Heartex, Inc.	Data Indexing for Annotation Data For ML and AI	United States	March 9, 2023
Honeycomb.io	Telemetry analytics and infrastructure monitoring	United States	March 9, 2023
Traceable.ai	API Security Analytics	United States	March 9, 2023
Tableau - subsidiary of Salesforce	Visual Reporting Platform	United States	Jan 19, 2024
Tray.ai	Data Sharing Platform	United States	October 25, 2024
dbt Labs, Inc.	Product analytics and testing	United States	November 6, 2025
Updated Nov 25, 2025
Anthropic, PBC	Outreach Platform LLM Provider	United States	March 31, 2026
OpenAI OpCo, LLC	Outreach Platform LLM Provider	United States	March 31, 2026
ClickHouse, Inc.	Infrastructure Monitoring and Logging	United States	July 13, 2026
Raintank, Inc. (d/b/a Grafana Labs)	Infrastructure Monitoring and Logging	United States	July 13, 2026
Sigma Computing, Inc.	Business Analytics and Reporting	United States	July 13, 2026
Product Communications Subprocessors
Entity Name	Subprocessing Activities	Country of Storage	Notification Date
Twilio, Inc.	Voice provider and other communication services, including call recording storage for Outreach Voice product	United States	February 05, 2019
SendGrid	Email communications	United States	May 14, 2021
Knock Labs, Inc.	Communication notification service and email communications	United States	July 16, 2024
Product Monitoring and Testing Subprocessors
Entity Name	Subprocessing Activities	Country of Storage	Notification Date
Amplitude, Inc.	New User/Customer Platform Experience	United States	December 10, 2020
Launchdarkly	Product testing	United States	May 14, 2021
Atlassian	Project management and product related documentation	Australia (US based storage)	April 22, 2022
Microsoft Enterprise Services	Productivity and Collaboration Tools	United States	July 16, 2024
Google Workspace by Google LLC	Productivity and Collaboration Tools	United States	July 13, 2026
Customer Support Subprocessors
Entity Name	Subprocessing Activities	Country of Storage	Notification Date
Slack	Internal communication tool	United States	April 22, 2022
Yext Inc.	Customer Service Automation	United States	May 8, 2023
theLoops.ai	Customer Service Automation	United States	July 28, 2023
Freshworks	Customer support ticketing system	United States	November 24, 2025
Service Providers - Not Data Storage
Entity Name	Subprocessing Activities	Country of Access	Notification Date
Telus International Services Limited	Staff augmentation services for Outreach Technical Support Delivery functions.	Philippines	March 31, 2026
VL Consulting DWC LLC DBA Value Labs	Staff augmentation services for Outreach Engineering Product Development functions.	India	March 31, 2026
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