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Subprocessors « back to legal center Paying Customers Service Level Agreement Data Processing Addendum List of Subprocessors SmartMessage Terms and Conditions SmartJobs Terms and Conditions Attrax Terms and Conditions SmartPal Terms and Conditions Artificial Intelligence Addendum SmartStart Customers Terms and Conditions Data Processing Addendum Archived Master Subscription Agreements SmartRecruiters MSA - November 15, 2024 SmartRecruiters MSA - May 1, 2023 SmartRecruiters MSA - May 13, 2022 SmartRecruiters MSA - May 12 2021 SmartRecruiters MSA - February 1 2021 SmartRecruiters MSA - April 24 2020 SmartRecruiters MSA - August 16 2019 SmartRecruiters MSA - May 16 2019 SmartRecruiters MSA - January 31 2018 SmartRecruiters MSA - December 1 2017 Policies Candidate Privacy policy Candidate Privacy Policy (California Residents) Privacy policy for our own candidates Terms of Use Cookie policy Website Privacy Policy Detailed information on the processing of Personal Data for all type of Users Further information for Users according special regions jobpal Privacy Policy Trust Center GDPR Toolkit FAQ - US Government Surveillance SmartRecruiters Sustainability As of today's date, SmartRecruiters has not received a request for customer data from the United States Government. List of SmartRecruiters’ Sub-processors Effective March 2025 (Use Shift + Scroll to move the table below from side-to-side) Name of Company Address Processing Activities Hosting Location Applicable Software Module or Service Year Sub-Processor Relationship Began SmartRecruiters Inc. (SPOLKA AKCYJNA) Oddzial w Polsce (SmartRecruiters, Inc. Poland Branch) ul. Fabryczna 20a, 31-553 Krakow, Poland Operation, maintenance, support, and testing of SmartRecruiters’ software. The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. SmartRecruit, and any additional purchased software modules. 2010 SmartRecruiters, Inc. (SmartRecruiters, Inc. is only a sub-processor if the contract to purchase SmartRecruiters’ software is executed by a SmartRecruiters entity other than SmartRecruiters, Inc. and support is provided to a customer from the United States. Sole shareholder of SmartRecruiters Ltd, SmartRecruiters GmbH, and SmartRecruiters SARL.) 28 Geary St, Ste 625 #1612 San Francisco, CA 94108, USA For processing activities, SmartRecruiters, Inc. provides support to our customers. The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. SmartRecruit, and any additional purchased software modules. With SmartRecruiters SARL: 2018 With SmartRecruiters GmbH: 2018 With SmartRecruiters Ltd: 2016 SmartRecruiters SARL (SmartRecruiters SARL is only a sub-processor when the contract to purchase SmartRecruiters’ software is executed by an entity other than SmartRecruiters SARL) 77-81 Boulevard de la République, 92250 La Garenne-Colombes, France Provides professional services to customers for implementing SmartRecruiters’ software. The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. SmartRecruit, and any additional purchased software modules. 2018 SmartRecruiters GmbH (SmartRecruiters GmbH is only a sub-processor when the contract to purchase SmartRecruiters’ software is executed by an entity other than SmartRecruiters GmbH) c/o SAP SEDietmar-Hopp-Allee 1669190 Walldorf Operation, maintenance, support, and testing of SmartRecruiters’ software. The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. SmartRecruit, and any additional purchased software modules. 2018 SmartRecruiters Ltd. (SmartRecruiters Ltd. is only a sub-processor when the contract to purchase SmartRecruiters’ software is executed by an entity other than SmartRecruiters Ltd) 190a Bermondsey Street, London, SE1 3TQ, United Kingdom Provides professional services to customers for implementing SmartRecruiters’ software. The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. SmartRecruit, and any additional purchased software modules. 2016 Amazon Web Services EMEA SARL 38 Avenue John F. Kennedy, L-1855, Luxembourg Data hosting. Hosting location is either: (1) Frankfurt, Germany, or (2) Ohio, United States, or (3) Sydney, Australia. The exact addresses are not disclosed by AWS. Backup hosting locations are in the same regions. SmartRecruit, Attrax, and any additional purchased software modules. 2010 2024 Textkernel BV Nieuwendammerkade 26a5, Amsterdam, Noord-Holland 1022 AB, The Netherlands Textkernel scans a candidate’s uploaded documents and parses the data into the database, e.g.: it scans documents for a candidate’s first name and adds that data to the first name data field. Netherlands SmartRecruit 2014 J-LABS Spoika z ograniczona odpowiedzialnoscia Ul. Zablocie 43a, 30-701 Krakow, Poland Software development N/A SmartRecruit 2020 Cloudflare Inc. Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA Web application security & performance solutions, including DNS and WAF components Nearest location to a visitor based on the metadata SmartRecruit, and any additional purchased software modules. 2023 DataDome Solutions Inc. DataDome Solutions Inc., 524 Broadway, 11th Floor, New York New, York 10012, USA Web application bot and online fraud protection solutions. European Union SmartRecruit, and any additional purchased software modules. 2023 Atlassian. Pty Ltd Level 6, 341 George Street – Sydney NSW 2000, Australia Atlassian’s Jira, Confluence and Opsgenie are sub-processor if it is required to store customer personal data for solving bugs and problems reported by customers Germany SmartRecruit, and any additional purchased software modules. 2024 VISIER, INC. 548 Market Street, San Francisco, CA 94104-5401, USA Talent Acquisition Analytics Germany (Active EU-US DPF Certification), Singapore or US, depending on the customer’s account hosting location. SmartRecruit, and any additional purchased software modules. 2024 Google LLC 600 Amphitheatre Parkway, Mountain View, CA 94043, USA Data hosting of Big Query instance. Use of Google APIs (e.g., geolocation) Saint-Ghislain, Belgium SmartRecruit, and any additional purchased software modules. 2021 UserVoice, Inc. 5540 Centerview Dr Ste 204 PMB 50800, Raleigh, NC 27606-8012 Collecting, aggregating, analysing, and managing product feedback on behalf of the customer via a cloud-based SaaS platform GCP (primary, multi-availability zone); AWS (backup, geographically separate facility) UserVoice feedback platform 2026 Optional Sub-processors* ALEXANDER MANN BPO SOLUTIONS PTE. LTD. (SINGAPORE) The Great Room AAiM Pte. Ltd. 63 Robinson Road, Level 8, 7 and 6, Singapore 068894 #08-00 Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation 2016 Alexander Mann Solutions Limited 2nd floor, 60 London Wall, London, EC2M 5TQ Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation 2016 Freonit GmbH Liethberg 15, 24576 Bad Bramstedt, Germany Provides professional services to customers for implementing SmartRecruiters’ software. N/A BI expertise 2024 AdeptID 184 High St, Suite 602 Boston, MA 02110 Supporting in screening and ranking applicants AWS Frankfurt, Germany for EU-hosted Customers. AWS US (North Carolina) for US-hosted Customers. Winston Match 2025 Joveo Joveo, Inc. 101 Jefferson Drive, 1st Floor Menlo Park, CA 94025 Technology partnership for conversational AI AWS Ireland for EU-hosted Customers. AWS North Virginia for US-hosted Customers. Winston Chat 2025 HIREPORT NL B.V Van Diemenstraat 134, 1013CN, Amsterdam, The Netherlands Only for recruitment and/or talent acquisition purposes. AWS Frankfurt, Germany Agency Portal for relevant customers 2024 Pendo.io Inc. Pendo.io Inc., 301 Hillsborough St, Raleigh, NC 27603, USA Provide SmartRecruiters customers’ application users with in-app contextual guidance and walk-throughs in order improve user adoption and deflect support tickets Google Cloud USA SmartRecruit, if SmartTips is acquired as part of an additional purchased module. 2023 AMS – Alexander Mann Solutions Corporation Erieview Tower 1301, Suite 1200, East 9th Street, Cleveland, Ohio 44114, USA Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation. 2016 Alliantis GmbH Erika-Mann-Street 53 80636 Munich, Germany Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation. 2020 Cielo Inc. 200 S Executive Dr #400 Brookfield, Wisconsin 53005-4216 Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation. 2020 Talent Tech Solutions Pty Ltd. 45 Magnolia Rd Gardenvale, Victoria, Australia 3185 Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation (excluding tech/development). 2020 TQ Solutions Level 1, 328 Main Street Mornington, 3931, Victoria, Australia Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation (excluding tech/development). 2023 Dispatch 1155 North Service Road West Unit 11 Oakville, Ontario; Canada, L6M 3E3 Provides professional services to customers for implementing SmartRecruiters’ software. N/A Technical work within the scope of an implementation. 2022 EdgeTech Consulting, LLC. 44 Merrimac Street Newburyport, MA 01950 Provides professional services to customers for implementing SmartRecruiters’ software. N/A Technical work within the scope of an implementation. 2021 NDM Global Inc. 13819 Clusterberry Dr. Frisco, TX 75035 Provides professional services to customers for implementing SmartRecruiters’ software. N/A Technical work within the scope of an implementation. 2020 Vroom Consultancy B.V. (worldofwork) Hogehilweg 19 1101 CB Amsterdam NL Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation (excluding tech/development). 2020 Dare to change Ltd. Fényes Adolf utca Budapest, 1036 Hungary Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation (excluding tech/development). 2023 CLOUDORIZON LIMITED 130 Old St London, EC1V 9BD United Kingdom Provides professional services to customers for implementing SmartRecruiters’ software. N/A Technical work within the scope of an implementation. 2023 Jitterbit, Inc. 1301 Marina Village Pkwy Alameda, CA 94501, USA If requested during implementation, the Cloud connector used to host and maintain any custom integrations between Customer’s system and SmartRecruiters platform. Netherlands SmartRecruit, and any additional purchased software modules. 2015 Rhaegal SASU 1011 route de Montastruc, 33880 Baurech, France Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation. 2019 The Udder Group Limited t/a Udder Registered Office: 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation. 2022 Twilio, Inc. 375 Beale Street, Suite 300 San Francisco, CA 94105, USA Twilio sends text and WhatsApp messages between a candidate and a Customer. United States for SMS messages. WhatsApp stores messages on the WhatsApp user’s device. SmartMessage & SmartPal, Winston Chat 2020 xFive Pty Ltd PO Box 537, Chelsea, VIC 3196, Australia Provides professional services to customers for implementing SmartRecruiters’ software. N/A All modules within the scope of an implementation. 2019 Zendesk Inc. (formerly Smooch Technologies Inc.) 989 Market St, San Francisco, CA 94103, USA Used to power the sending and receiving of messages from the SmartPal platform to users and applicants. The United States or the EEA as determined by a customer during implementation. SmartPal 2020 Mailgun** 112 E Pecan St. #1135, San Antonio, TX 78205, USA Mailgun powers the email functionality between candidates and customers in SmartRecruiters’ software. Frankfurt, Germany SmartRecruit 2021 SendGrid Inc.** 1801 California Street Suite 500, Denver, Colorado, 80202, USA SendGrid powers the email functionality between candidates and customers in SmartRecruiters’ software. United States SmartRecruit 2017 Tableau Software, LLC 1621 N 34th St., Seattle WA 98103 Analyzing Data Frankfurt, Germany Insights Managed Service 2016 Microsoft Ireland Operations Limited One Microsoft Place, South County Business Park, Leopardstown, Dublin 18D18 P521 Data hosting, email and traffic redirection London, United Kingdom Attrax 2022 VONQ B.V. Beursplein 37 (3011 AA) in Rotterdam, the Netherlands Managed Services Frankfurt, Germany SmartDistribute 2022 Workato, Inc. 215 Castro Street, Suite 300, Mountain View, CA, 94041 If requested during implementation, the Cloud connector used to host and maintain any custom integrations between Customer’s system and SmartRecruiters platform. European Union, Australia, USA (Default). SmartRecruit, and any additional purchased software modules 2022 Salesforce.com, inc. (Salesforce is only a sub-processor if a customer places personal information in a support ticket) Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA, 94105, United States Support ticketing system Washington D.C., USA SmartRecruit, and any additional purchased software modules 2015 DeepL SE Maarweg 165, 50825 Cologne, Germany Translation of keywords & data uploaded by the user The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. SmartAssistant & Copilots (SmartRecruit) 2020 *Optional sub-processors are sub-processors that are not used by SmartRecruiters on behalf of customers unless a customer (1) purchases a particular software module as indicated in the table above, (2) chooses a particular implementation partner, or (3) chooses a sub-processor to provide particular functionality (e.g., Mailgun or SendGrid) based on hosting location. **A customer must choose either Mailgun or SendGrid for email functionality.