SmartRecruiters

smartrecruiters.com

SmartRecruiters declares 40 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Microsoft. No published changes since we first read it on Sep 22, 2026. 1 tracked vendor, Korn Ferry, names SmartRecruiters as a subprocessor.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

40 third parties, 1 affiliate.

NamePurposeLocationListed since
AdeptID Supporting in screening and ranking applicantsAWS Frankfurt, Germany for EU-hosted Customers.; AWS US (North Carolina) for US-hosted Customers.
ALEXANDER MANN BPO SOLUTIONS PTE. LTD. Provides professional services to customers for implementing SmartRecruiters’ software.N/A; SINGAPORE
Alexander Mann Solutions Limited Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Alliantis GmbH Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Amazon Web Services EMEA SARL Data hosting.
AMS – Alexander Mann Solutions Corporation Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Atlassian. Pty Ltd Atlassian’s Jira, Confluence and Opsgenie are sub-processor if it is required to store customer personal data for solving bugs and problems reported by customersGermany
Cielo Inc. Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Cloudflare Inc. Web application security & performance solutions, including DNS and WAF componentsNearest location to a visitor based on the metadata
CLOUDORIZON LIMITED Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Dare to change Ltd. Provides professional services to customers for implementing SmartRecruiters’ software.N/A
DataDome Solutions Inc. Web application bot and online fraud protection solutions.European Union
DeepL SE Translation of keywords & data uploaded by the user
The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer.
Dispatch Provides professional services to customers for implementing SmartRecruiters’ software.N/A
EdgeTech Consulting, LLC. Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Freonit GmbH Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Google LLC Data hosting of Big Query instance. Use of Google APIs (e.g., geolocation)Saint-Ghislain, Belgium
HIREPORT NL B.V Only for recruitment and/or talent acquisition purposes.AWS Frankfurt, Germany
J-LABS Spoika z ograniczona odpowiedzialnoscia Software developmentN/A
Jitterbit, Inc. If requested during implementation, the Cloud connector used to host and maintain any custom integrations between Customer’s system and SmartRecruiters platform.Netherlands
Joveo Technology partnership for conversational AIAWS Ireland for EU-hosted Customers.; AWS North Virginia for US-hosted Customers.
Mailgun Mailgun powers the email functionality between candidates and customers in SmartRecruiters’ software.Frankfurt, Germany
Microsoft Ireland Operations Limited Data hosting, email and traffic redirectionLondon, United Kingdom
NDM Global Inc. Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Pendo.io Inc. Provide SmartRecruiters customers’ application users with in-app contextual guidance and walk-throughs in order improve user adoption and deflect support ticketsGoogle Cloud USA
Rhaegal SASU Provides professional services to customers for implementing SmartRecruiters’ software.N/A
SendGrid Inc. SendGrid powers the email functionality between candidates and customers in SmartRecruiters’ software.United States
Tableau Software, LLC Analyzing DataFrankfurt, Germany
Talent Tech Solutions Pty Ltd. Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Textkernel BV
Textkernel scans a candidate’s uploaded documents and parses the data into the database, e.g.: it scans documents for a candidate’s first name and adds that data to the first name data field.
Netherlands
TQ Solutions Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Twilio, Inc. Twilio sends text and WhatsApp messages between a candidate and a Customer.United States for SMS messages. WhatsApp stores messages on the WhatsApp user’s device.
The Udder Group Limited t/a Udder Provides professional services to customers for implementing SmartRecruiters’ software.N/A
UserVoice, Inc. Collecting, aggregating, analysing, and managing product feedback on behalf of the customer via a cloud-based SaaS platformGCP (primary, multi-availability zone); AWS (backup, geographically separate facility)
VISIER, INC. Talent Acquisition AnalyticsGermany (Active EU-US DPF Certification), Singapore or US, depending on the customer’s account hosting location.
VONQ B.V. Managed ServicesFrankfurt, Germany
Vroom Consultancy B.V. (worldofwork) Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Workato, Inc. If requested during implementation, the Cloud connector used to host and maintain any custom integrations between Customer’s system and SmartRecruiters platform.European Union, Australia, USA (Default).
xFive Pty Ltd Provides professional services to customers for implementing SmartRecruiters’ software.N/A
Zendesk Inc. (formerly Smooch Technologies Inc.) Used to power the sending and receiving of messages from the SmartPal platform to users and applicants.The United States or the EEA as determined by a customer during implementation.
SmartRecruiters affiliates (1)
NamePurposeLocationListed since
SmartRecruiters Inc. (SPOLKA AKCYJNA) Oddzial w Polsce (SmartRecruiters, Inc. Poland Branch) Operation, maintenance, support, and testing of SmartRecruiters’ software.
The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer.

Web TechnologiesCSV · Atom

SmartRecruiters's homepage made 220 requests to 19 domains, 11 services controlled by another company, and 1 domain not identified.

Analytics (2): Google Cloud, CloudflareCDN (2): jsDelivr, jQueryMarketing automation (1): usually detected as Marketing automation: AdobeLive chat (1): Qualified.com, Inc.Cookie compliance (1): consentmanager ABOther (4): Accessibility: EqualWeb; Issue trackers: Sentry; RUM: SolarWinds; Video players: Wistia

11 third parties by category: Analytics 2CDN 2Marketing automation 1Live chat 1Cookie compliance 1Other 4

Third parties 11 · 123 requests
Qualified.com, Inc. Qualified 16% of the page's requests 35
Adobe typekit.net 10% of the page's requests 22
Wistia Wistia 9% of the page's requests 19
Google Cloudsubprocessor Google Analytics Google Tag Manager 6% of the page's requests 13
jsDelivr Bootstrap 4.6.2 Slick jsDelivr 5% of the page's requests 11
consentmanager AB consentmanager 4% of the page's requests 8
EqualWeb EqualWeb 3% of the page's requests 6
Cloudflaresubprocessor Cloudflare Browser Insights 2% of the page's requests 4
Sentry Sentry 9.6.1 <1% of the page's requests 2
SolarWinds Pingdom RUM <1% of the page's requests 2
jQuery jQuery 3.6.0 jQuery CDN <1% of the page's requests 1
Unknown 1 · 3 requests

sp-trk.com

First party 1 · 94 requests
SmartRecruiters Adobe Fonts 1.21.0 All in One SEO All in One SEO Pack Amazon ALB Amazon Web Services Chart.js Cloudflare Consent Manager GSAP 3.12.5 HSTS LazySizes Lenis Modernizr 2.6.0 MySQL Open Graph PHP RSS SmartRecruiters Twitter Emoji (Twemoji) Typekit 1.21.0 WPMU DEV Smush 4.3.2 WordPress cdnjs core-js 3.48.0 43% of the page's requests 94

4 tracked companies loaded by the homepage are not in SmartRecruiters's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (1)CSV · Atom

1 company

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: 1 incident (1 major)Sep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 1 major or critical
  • 20 min typical time to resolve
  • 20 min longest major
BeganIncidentImpactLasted
Users login issuemajor20 min
Errors Encountered While Navigating through the Platformmajor1 h 24 min
Jobs cannot be publishedcritical3 h 21 min
Errors Occurring When Attempting to Access Candidate Datacritical1 h 5 min
Multiple pages do not loadcritical1 h 53 min
People Page not loadingmajor1 h 42 min
Global Cloudflare Issues Impacting SmartAttrax Career Sitescritical9 min
Global Cloudflare Issues impacting Smartrecruiterscritical18 min

Incidents per month

0 2 4 Dec 2025: 2 incidents (2 critical) · typical time to resolve 18 min Jan 2026: 0 incidents Feb 2026: 1 incident (1 major) · typical time to resolve 1 h 42 min Mar 2026: 0 incidents Apr 2026: 1 incident (1 critical) · typical time to resolve 1 h 53 min May 2026: 1 incident (1 critical) · typical time to resolve 1 h 5 min Jun 2026: 1 incident (1 critical) · typical time to resolve 3 h 21 min Jul 2026: 1 incident (1 major) · typical time to resolve 1 h 24 min Aug 2026: 0 incidents Sep 2026: 1 incident (1 major) · typical time to resolve 20 min Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Recruiter Apps1

As SmartRecruiters's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by SmartRecruiters's subprocessorsCSV · Atom

203 reported incidents in the last 30 days, by 7 of the vendors SmartRecruiters lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that SmartRecruiters was involved.

DateCompanyIncidentImpactLasted
Twilio· SendGridMMS Delivery Failures from Twilio to GCI United States minor3 min
Twilio· SendGridSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
Twilio· SendGridSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
Twilio· SendGridSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
Twilio· SendGridSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
Twilio· SendGridMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
Twilio· SendGridVoice Call Failures in JP1 minor3 h 51 min
Twilio· SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
Twilio· SendGridRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
Twilio· SendGridIssue resolved minor1 h 43 min
Twilio· SendGridSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
Twilio· SendGridGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
Twilio· SendGridWhatsApp Business API Message Send Failures minor16 h 29 min
Twilio· SendGridVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
Twilio· SendGridVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
Twilio· SendGridSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
Twilio· SendGridSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
Twilio· SendGridSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
VisierSome customers in the EU (ae) region are experiencing issues with login major21 h 59 min
Twilio· SendGridSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
Twilio· SendGridSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
Twilio· SendGridSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
Twilio· SendGridSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min

And 178 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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SmartRecruiters transparency rating

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