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Skip to content About us How we compare Careers Contact Us Help Center Login Home / Privacy Policy Sub-Processors Sub-Processors we use Several of our providers may be based outside of the EEA. This is a complete list of our sub-processors and where your data will be held. Name Description Country Google Workspace Email provision for brightlocal.com. Office applications and file storage, and use of Google Gemini Dublin, Ireland Google Analytics Analytics help us understand how customers interact with the BrightLocal website. USA Amazon Web Services (AWS) Cloud Platform Dublin, Ireland Zoom Video conferencing platform USA Recruitee Recruitment system AWS – Dublin Google – Germany UltimateAI AI driven chatbox feature for Zendesk Frankfurt, Germany TicketTailor Ticket and payment site Dublin, Ireland Ask Nicely Customer NPS feedback USA Avalara Tax management for customer payments USA Awesome Screenshot Taking screenshots and screencasts USA Bitly URL shortening service USA PayPal PCI compliant processor for customer payments USA Braintree PCI compliant processor for customer payments USA ChartMogul Analytics platform, providing information about subscription lifecycle, MMR, churn etc. Frankfurt, Germany CookieBot Cookie bar management tool USA Cloudflare Performance and security platform Data may be held in the USA or Europe. Open AI AI provider USA Crazy Egg Understanding customer usage – snapshots, screenshots, and recordings USA Debounce Email validation service Germany Gong.io Video calls, transcribing USA Zoho Email provision for brightlocal.ph Dublin, Ireland Chili Piper Lead scheduling, pipeline management, custom deal management USA Learnworlds Learning platform, powers BrightLocal Academy Frankfurt, Germany ChatBot Pre-sales live chat USA DropBox Sign Contract signing and management USA Profitwell Churn and delinquent payment management USA Planhat CRM and customer success platforms Postmark Email sending services USA Mailgun Email sending services USA Digital Ocean Colocation (SaaS application) & hosting (corporate website) providers. Corporate site (USA) and VPN servers (US, UK and Singapore). RapidSwitch Colocation (SaaS application) & hosting (corporate website) providers. UK Sharesale Affiliate management platform USA Xero Company financial management and reporting USA + New Zealand Zapier Automated workflows and service connections USA Zendesk Customer support/ticket management USA Atlassian Collaboration and project management Dublin, Ireland Survey Monkey Website and platform surveys + customer and market research. Used for both marketing and product purposes USA Twillio SMS sending service USA Canny A feature voting and changelog tool USA HubSpot Marketing CRM platform Frankfurt, Germany Mailchimp Marketing automation and email marketing platform USA CloudTalk International calling and recording platform Frankfurt, Germany Streamyard Streaming USA Simplecast Podcasts USA Typeform Customer Service contact-us form USA Agorapulse Social media management France Userpilot Software to provide in-app messaging EU FullView Screen recording user journeys for troubleshooting and customer support Germany, Frankfurt Anthropic Claude AI integrations available on customer account USA Dovetail.AI AI integrations available on customer account USA