Snapshot 4144

Document
Subprocessor list
URL
https://www.brightlocal.com/privacy-policy-sub-processors/
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static
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521582 bytes
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Privacy Policy Sub-Processors
Sub-Processors we use
Several of our providers may be based outside of the EEA.
This is a complete list of our sub-processors and where your data will be held.
Name	Description	Country
Google Workspace	Email provision for brightlocal.com. Office applications and file storage, and use of Google Gemini	Dublin, Ireland
Google Analytics	Analytics help us understand how customers interact with the BrightLocal website.	USA
Amazon Web Services (AWS)	Cloud Platform	Dublin, Ireland
Zoom	Video conferencing platform	USA
Recruitee	Recruitment system	AWS – Dublin
Google – Germany
UltimateAI	AI driven chatbox feature for Zendesk	Frankfurt, Germany
TicketTailor	Ticket and payment site	Dublin, Ireland
Ask Nicely	Customer NPS feedback	USA
Avalara	Tax management for customer payments	USA
Awesome Screenshot	Taking screenshots and screencasts	USA
Bitly	URL shortening service	USA
PayPal	PCI compliant processor for customer payments	USA
Braintree	PCI compliant processor for customer payments	USA
ChartMogul	Analytics platform, providing information about subscription lifecycle, MMR, churn etc.	Frankfurt, Germany
CookieBot	Cookie bar management tool	USA
Cloudflare	Performance and security platform	Data may be held in the USA or Europe.
Open AI	AI provider	USA
Crazy Egg	Understanding customer usage – snapshots, screenshots, and recordings	USA
Debounce	Email validation service	Germany
Gong.io	Video calls, transcribing	USA
Zoho	Email provision for brightlocal.ph	Dublin, Ireland
Chili Piper	Lead scheduling, pipeline management, custom deal management	USA
Learnworlds	Learning platform, powers BrightLocal Academy	Frankfurt, Germany
ChatBot	Pre-sales live chat	USA
DropBox Sign	Contract signing and management	USA
Profitwell	Churn and delinquent payment management	USA
Planhat	CRM and customer success platforms
Postmark	Email sending services	USA
Mailgun	Email sending services	USA
Digital Ocean	Colocation (SaaS application) & hosting (corporate website) providers.	Corporate site (USA) and VPN servers (US, UK and Singapore).
RapidSwitch	Colocation (SaaS application) & hosting (corporate website) providers.	UK
Sharesale	Affiliate management platform	USA
Xero	Company financial management and reporting	USA + New Zealand
Zapier	Automated workflows and service connections	USA
Zendesk	Customer support/ticket management	USA
Atlassian	Collaboration and project management	Dublin, Ireland
Survey Monkey	Website and platform surveys + customer and market research. Used for both marketing and product purposes	USA
Twillio	SMS sending service	USA
Canny	A feature voting and changelog tool	USA
HubSpot	Marketing CRM platform	Frankfurt, Germany
Mailchimp	Marketing automation and email marketing platform	USA
CloudTalk	International calling and recording platform	Frankfurt, Germany
Streamyard	Streaming	USA
Simplecast	Podcasts	USA
Typeform	Customer Service contact-us form	USA
Agorapulse	Social media management	France
Userpilot	Software to provide in-app messaging	EU
FullView	Screen recording user journeys for troubleshooting and customer support	Germany, Frankfurt
Anthropic Claude	AI integrations available on customer account	USA
Dovetail.AI	AI integrations available on customer account	USA