BrightLocal
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | not found | 0 / 12 |
| Trust center | not found | 0 / 8 |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 64 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For BrightLocal's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/brightlocal"><img src="https://thirdpartyindex.com/badge/brightlocal.svg" alt="BrightLocal transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/brightlocal)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Status page | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Agorapulse | Social media management | France | |
| Amazon Web Services (AWS) | Cloud Platform | Dublin, Ireland | |
| Anthropic Claude | AI integrations available on customer account | USA | |
| Ask Nicely | Customer NPS feedback | USA | |
| Atlassian | Collaboration and project management | Dublin, Ireland | |
| Avalara | Tax management for customer payments | USA | |
| Awesome Screenshot | Taking screenshots and screencasts | USA | |
| Bitly | URL shortening service | USA | |
| Braintree | PCI compliant processor for customer payments | USA | |
| Canny | A feature voting and changelog tool | USA | |
| ChartMogul | Analytics platform, providing information about subscription lifecycle, MMR, churn etc. | Frankfurt, Germany | |
| ChatBot | Pre-sales live chat | USA | |
| Chili Piper | Lead scheduling, pipeline management, custom deal management | USA | |
| Cloudflare | Performance and security platform | Data may be held in the USA or Europe. | |
| CloudTalk | International calling and recording platform | Frankfurt, Germany | |
| CookieBot | Cookie bar management tool | USA | |
| Crazy Egg | Understanding customer usage – snapshots, screenshots, and recordings | USA | |
| Debounce | Email validation service | Germany | |
| Digital Ocean | Colocation (SaaS application) & hosting (corporate website) providers. | Corporate site (USA) and VPN servers (US, UK and Singapore). | |
| Dovetail.AI | AI integrations available on customer account | USA | |
| DropBox Sign | Contract signing and management | USA | |
| FullView | Screen recording user journeys for troubleshooting and customer support | Germany, Frankfurt | |
| Gong.io | Video calls, transcribing | USA | |
| Google Analytics | Analytics help us understand how customers interact with the BrightLocal website. | USA | |
| Google Workspace | Email provision for brightlocal.com. Office applications and file storage, and use of Google Gemini | Dublin, Ireland | |
| HubSpot | Marketing CRM platform | Frankfurt, Germany | |
| Learnworlds | Learning platform, powers BrightLocal Academy | Frankfurt, Germany | |
| Mailchimp | Marketing automation and email marketing platform | USA | |
| Mailgun | Email sending services | USA | |
| Open AI | AI provider | USA | |
| PayPal | PCI compliant processor for customer payments | USA | |
| Planhat | CRM and customer success platforms | ||
| Postmark | Email sending services | USA | |
| Profitwell | Churn and delinquent payment management | USA | |
| RapidSwitch | Colocation (SaaS application) & hosting (corporate website) providers. | UK | |
| Recruitee | Recruitment system | AWS – Dublin; Google – Germany | |
| Sharesale | Affiliate management platform | USA | |
| Simplecast | Podcasts | USA | |
| Streamyard | Streaming | USA | |
| Survey Monkey | Website and platform surveys + customer and market research. Used for both marketing and product purposes | USA | |
| TicketTailor | Ticket and payment site | Dublin, Ireland | |
| Twillio | SMS sending service | USA | |
| Typeform | Customer Service contact-us form | USA | |
| UltimateAI | AI driven chatbox feature for Zendesk | Frankfurt, Germany | |
| Userpilot | Software to provide in-app messaging | EU | |
| Xero | Company financial management and reporting | USA + New Zealand | |
| Zapier | Automated workflows and service connections | USA | |
| Zendesk | Customer support/ticket management | USA | |
| Zoho | Email provision for brightlocal.ph | Dublin, Ireland | |
| Zoom | Video conferencing platform | USA |
Listed as a subprocessor by (1)
Purposes as each company states them.
WebFX webfx.com Local Analytics; Used to monitor and analyze location performance.
Changes
None since tracking began.