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Subprocessors Posted Date: September 5, 2026 Effective Date: September 19, 2026 Prior Version Zapier engages with third-party subprocessors and Zapier affiliates to help us provide services to our customers. These subprocessors store Customer Content (content you submit to your Zapier account) and assist Zapier with processing it. Service Infrastructure and Operations These are subprocessors that we use in operating the Service: Name Nature of Processing Location Algolia Search functionality for Zapier content, including templates, blog posts, and apps USA Amazon Web Services (AWS) Cloud service and artificial intelligence provider USA Anthropic Artificial intelligence provider USA Databricks Data intelligence USA Datadog Application performance monitoring, infrastructure and network monitoring, and error capturing USA Firecrawl Knowledge source gathering capabilities USA Fireworks AI Artificial intelligence provider USA Fullstory Analytics to improve Zapier services USA Google Cloud service and artificial intelligence provider USA Grafana Labs (Raintank, Inc.) Observability, monitoring, and application reliability USA Heroku Deployment and management of Zapier services USA Knock Customer and end-user communications USA Liveblocks Collaboration capabilities USA Looker Analysis of Zapier services usage USA Meta Artificial intelligence provider USA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden Microsoft Artificial intelligence provider USA OpenAI Artificial intelligence provider USA Pinecone Vector database for search features USA Redis Data storage and caching USA Sentry Debugging and support for error reporting USA Stytch End-user authentication capabilities USA Uploadcare File uploading capabilities USA Vercel Cloud service provider USA Our artificial intelligence subprocessors do not use Customer Content to train, fine-tune, or improve their AI models. Where a provider's automated systems flag content as a suspected policy violation, such as malware, fraud, or child safety abuse, the provider may retain and review that content to enforce its policies. Meta may also use flagged content to improve its abuse detection systems. This applies only to flagged content, not to general usage, and retention is limited by our agreements. Zapier has implemented OpenAI’s Zero Day Retention (ZDR) feature. If a customer uses their own OpenAI key, the terms of the customer’s agreement with OpenAI will govern how OpenAI handles that customer’s data instead. Zapier’s data retention policy continues to govern how Zapier handles customer data. Support These are subprocessors that we use in providing technical support to our customers: Name Nature of Processing Location Ada Technical support chat management USA Gong Call recording and transcribing for services and technical support USA Vitally Customer success health scoring, and user engagement/usage USA Zendesk Technical support ticket management USA Zoom Video conferencing and communications for services and technical support USA Zapier Service-Specific These are subprocessors that provide specific “by Zapier” services: Name Zapier Service Nature of Processing Location Google Translate by Zapier Language translations of customer queries USA MadKudu Lead Score by Zapier Information gathering capabilities about leads submitted by customer queries USA Mailgun Email by Zapier Email sending capabilities per customer queries USA Twilio SMS by Zapier SMS sending capabilities per customer queries USA WhatsApp WhatsApp Notifications WhatsApp chat sending capabilities per customer queries USA Zapier Affiliates These Zapier affiliates help provide Zapier services and support to customers: Name Service(s) Provided Location(s) Zapier Australia Pty Ltd. Zapier services and support Australia, with a branch in New Zealand (Zapier Australia Pty Ltd.) Zapier Automation Inc. Zapier services and support Canada Zapier Automation Ireland Ltd. Zapier services and support Ireland, with a branch in Spain (Zapier Automation Ireland Limited Sucursal En España) Zapier India Private Limited Zapier services and support India Zapier UK Ltd. Zapier services and support UK Updates As Zapier’s business continues to grow and evolve, these subprocessors may change. Subscribe to announcements in our Trust Center to receive email notifications about future updates to these lists.