Third Party Index

Zapier

zapier.com

Transparency

Exemplary

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust center8 / 8
Privacy policy6 / 6
security.txtnot found0 / 6
Security page5 / 5
Status page5 / 5
Vulnerability disclosure5 / 5
Pages still reachable8 / 8
Total94 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Zapier transparency rating

For Zapier's own site; it updates with the rating.

<a href="https://thirdpartyindex.com/vendors/zapier"><img src="https://thirdpartyindex.com/badge/zapier.svg" alt="Zapier transparency rating on Third Party Index" height="20"></a>
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Compliance

Certified
Says it complies with

Certifications as Zapier's trust center lists them; reports are usually shared on request (evidence)

Documents

DocumentVerifiedChangedEvidence
Trust center conveyor snapshot
Subprocessor list snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
Security page snapshot
Status page incident.io snapshot
Security advisories snapshot

Subprocessors

32 third parties, 5 affiliates. CSV · Atom

NamePurposeLocationListed since
Ada Technical support chat managementUSA
Algolia Search functionality for Zapier content, including templates, blog posts, and appsUSA
Amazon Web Services (AWS) Cloud service and artificial intelligence providerUSA
Anthropic Artificial intelligence providerUSA
Databricks Data intelligenceUSA
Datadog Application performance monitoring, infrastructure and network monitoring, and error capturingUSA
Firecrawl Knowledge source gathering capabilitiesUSA
Fireworks AI Artificial intelligence providerUSA
Fullstory Analytics to improve Zapier servicesUSA
Gong Call recording and transcribing for services and technical supportUSA
Google Cloud service and artificial intelligence provider; Language translations of customer queriesUSA
Grafana Labs (Raintank, Inc.) Observability, monitoring, and application reliabilityUSA
Heroku Deployment and management of Zapier servicesUSA
Knock Customer and end-user communicationsUSA
Liveblocks Collaboration capabilitiesUSA
Looker Analysis of Zapier services usageUSA
MadKudu Information gathering capabilities about leads submitted by customer queriesUSA
Mailgun Email sending capabilities per customer queriesUSA
Meta Artificial intelligence providerUSA, Australia, Denmark, Finland, Indonesia, Ireland, Malaysia, Sweden
Microsoft Artificial intelligence providerUSA
OpenAI Artificial intelligence providerUSA
Pinecone Vector database for search featuresUSA
Redis Data storage and cachingUSA
Sentry Debugging and support for error reportingUSA
Stytch End-user authentication capabilitiesUSA
Twilio SMS sending capabilities per customer queriesUSA
Uploadcare File uploading capabilitiesUSA
Vercel Cloud service providerUSA
Vitally Customer success health scoring, and user engagement/usageUSA
WhatsApp WhatsApp chat sending capabilities per customer queriesUSA
Zendesk Technical support ticket managementUSA
Zoom Video conferencing and communications for services and technical supportUSA
Zapier affiliates (5)
NamePurposeLocationListed since
Zapier Australia Pty Ltd. Australia, with a branch in New Zealand (Zapier Australia Pty Ltd.)
Zapier Automation Inc. Canada
Zapier Automation Ireland Ltd. Ireland, with a branch in Spain (Zapier Automation Ireland Limited Sucursal En España)
Zapier India Private Limited India
Zapier UK Ltd. UK

Listed as a subprocessor by (49)

Purposes as each company states them.

Service status

BeganIncidentImpactLasted
Agent runs (agents.zapier.com) intermittently experiencing 429 errorsminor3 h 57 min
Zap History not displaying Zap runsmajor1 h 49 min
Webhook Triggers and Zap Actions - Service Disruptionminor3 h 1 min
Freshservice - Webhook delivery disruptionnone6 days
Tables, Chatbots, and Forms not loading for some customersminor1 h
Intermittent instant trigger failuresminor4 h 46 min
403 errors when trying to connect or reconnect to ActiveCampaignnone2 h 30 min
Salesforce integration - trigger and connection disruptionsnone4 days

As Zapier's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.