Snapshot 53183

Document

Subprocessor list

URL

https://trust.solo.io/subprocessors

Fetched

2026-10-06 15:21:31 UTC

HTTP status

200

Content type

text/html

Fetch mode

browser

Size

69085 bytes

SHA-256 (raw)

e29bb5a911737df09986211013cdcb51c5ba54334d71d0fb23b0fb6d0f4d2416

SHA-256 (normalized text)

716ce70e3945431f2282cb8fd4c65eac5570525890eb57879bb640133edfe73a

Parsed

What we read from this document, as JSON. Each entry names the snapshot it was read from.

{
  "entries": [
    {
      "kind": "subprocessor",
      "vendor": "google-cloud",
      "evidence_id": 9519,
      "data": {
        "name": "Google Gemini AI",
        "domain": "ai.google.dev",
        "purposes": [
          "Customer support",
          "Solo uses the Gemini API to improve the support experience for our customers. Google doesn't use prompts or responses to improve their products., United States of America"
        ],
        "locations": [
          "United States of America"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "jumpcloud",
      "evidence_id": 9519,
      "data": {
        "name": "JumpCloud",
        "domain": "jumpcloud.com",
        "locations": [
          "Directory, SSO, MDM"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "openai",
      "evidence_id": 9519,
      "data": {
        "name": "OpenAI API",
        "domain": "openai.com",
        "purposes": [
          "Customer support",
          "OpenAI API, Solo uses the OpenAI API to improve the support experience for our customers. OpenAI does not use our business data for training their models."
        ],
        "locations": [
          "United States of America"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "planhat",
      "evidence_id": 9519,
      "data": {
        "name": "Planhat, Inc.",
        "domain": "planhat.com",
        "purposes": [
          "Customer support",
          "Planhat is a cloud-based customer success portal software provider. It is compliant with SOC 2. Solo uses Planhat to organize account information relevant to our support services."
        ],
        "locations": [
          "United States of America"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "salesforce",
      "evidence_id": 9519,
      "data": {
        "name": "Salesforce",
        "domain": "salesforce.com",
        "locations": [
          "Sales"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "slack",
      "evidence_id": 9519,
      "data": {
        "name": "Slack",
        "domain": "slack.com",
        "purposes": [
          "Collaboration",
          "Slack is a virtual messaging and communication tool, which customers may opt to use to communicate about support requests after logging the initial request through ZenDesk."
        ],
        "locations": [
          "United States of America"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 9519,
      "data": {
        "name": "Thena.ai (Pivoting Owl, Inc.)",
        "domain": "thena.ai",
        "purposes": [
          "Customer support",
          "Thena.ai is an internal helpdesk automation tool to assign, manage and track support requests across ZenDesk and Slack."
        ],
        "locations": [
          "United States of America"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "zendesk",
      "evidence_id": 9519,
      "data": {
        "name": "Zendesk",
        "domain": "zendesk.com",
        "purposes": [
          "Customer support",
          "Zendesk is a cloud helpdesk software provider. It is compliant with SOC 2/3, ISO 27001. Solo uses Zendesk to accept customer support tickets, manage and automate the technical support services."
        ],
        "locations": [
          "United States of America"
        ]
      }
    }
  ]
}