Snapshot 53183

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Subprocessor list
URL
https://trust.solo.io/subprocessors
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SOLO.IO
Solo.io is a cloud-native software company founded in 2017 delivering API gateway, service mesh, and agentic AI connectivity products — including Solo Enterprise for Istio, kgateway, agentgateway, and kagent — built on the open-source Envoy and Istio projects.
Our mission is to enrich the cloud-native open-source community with the latest innovations in cloud connectivity, from sidecarless service mesh and Envoy-powered API gateways to agentic AI.
security@solo.io
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Subprocessors
Slack • Collaboration
United States of America
Slack is a virtual messaging and communication tool, which customers may opt to use to communicate about support requests after logging the initial request through ZenDesk.
Zendesk • Customer support
United States of America
Zendesk is a cloud helpdesk software provider. It is compliant with SOC 2/3, ISO 27001. Solo uses Zendesk to accept customer support tickets, manage and automate the technical support services.
Thena.ai (Pivoting Owl, Inc.) • Customer support
United States of America
Thena.ai is an internal helpdesk automation tool to assign, manage and track support requests across ZenDesk and Slack.
Planhat, Inc. • Customer support
United States of America
Planhat is a cloud-based customer success portal software provider. It is compliant with SOC 2. Solo uses Planhat to organize account information relevant to our support services.
Google Gemini AI • Customer support
United States of America
Solo uses the Gemini API to improve the support experience for our customers. Google doesn't use prompts or responses to improve their products., United States of America
OpenAI API • Customer support
United States of America
OpenAI API, Solo uses the OpenAI API to improve the support experience for our customers. OpenAI does not use our business data for training their models.
JumpCloud • Directory, SSO, MDM
Salesforce • Sales
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All subprocessors
Slack
Slack is a virtual messaging and communication tool, which customers may opt to use to communicate about support requests after logging the initial request through ZenDesk.
Collaboration
United States of America
slack.com
Zendesk
Zendesk is a cloud helpdesk software provider. It is compliant with SOC 2/3, ISO 27001. Solo uses Zendesk to accept customer support tickets, manage and automate the technical support services.
Customer support
United States of America
https://www.zendesk.com
Thena.ai (Pivoting Owl, Inc.)
Thena.ai is an internal helpdesk automation tool to assign, manage and track support requests across ZenDesk and Slack.
Customer support
United States of America
https://www.thena.ai/
Planhat, Inc.
Planhat is a cloud-based customer success portal software provider. It is compliant with SOC 2. Solo uses Planhat to organize account information relevant to our support services.
Customer support
United States of America
http://planhat.com
Google Gemini AI
Solo uses the Gemini API to improve the support experience for our customers. Google doesn't use prompts or responses to improve their products., United States of America
Customer support
United States of America
https://ai.google.dev/
OpenAI API
OpenAI API, Solo uses the OpenAI API to improve the support experience for our customers. OpenAI does not use our business data for training their models.
Customer support
United States of America
https://openai.com/api/
JumpCloud
Directory, SSO, MDM
jumpcloud.com
Salesforce
Sales
https://salesforce.com