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Approved Subprocessors Documents Approved Subprocessors Last updated: 4 September 2026 End-user personal data is processed by Bird as a processor on behalf of the customer for the provision of the services. The below entities act as subprocessors on behalf of Bird. Subscribe to receive notifications when subprocessors change. All platforms Platform Service Name Subprocessor Name Subprocessor Function Processing Location All platforms All services Bird Affiliates Performance of the Agreement, support services The Netherlands, UK, USA All platforms All services Anthropic Ireland Ltd. (end-user data optional) Customer Support AI LLM Service Provider USA Bird platform Service Name Subprocessor Name Subprocessor Function Processing Location All services Amazon Web Services EMEA SARL Cloud Hosting Service Provider As determined by customer All services Not Just Tickets Ltd (Plain) (optional Subprocessor) Internal Customer Support Ticketing System UK Email Amazon Web Services EMEA SARL Cloud Hosting Service Provider USA, Ireland (optional, as selected by customer) SMS Google Cloud EMEA Limited Cloud Hosting Service Provider The Netherlands, Belgium SMS ClickHouse Inc. Analytics Database Service Provider Ireland SMS Svix Inc. Webhook Delivery Infrastructure Provider Ireland WhatsApp for Business WhatsApp Ireland Limited WhatsApp for Business Service Provider USA Voice See All services See All services See All services Realtime (Mobile Push) See All services See All services See All services RCS Google Ireland Limited Provision of Google RCS Business Messaging (RBM) services EU RCS Vibes Media, LLC Provision of Rich Communication Services (RCS) - US & CAN only USA Numbers Microsoft Azure Cloud Hosting Service Provider The Netherlands, Hong Kong, USA Video See All services See All services See All services Video LiveKit Inc. (optional) Conduit processing of video and audio streams Global (close-to-customer, carrier peering and geo-spreading) Workflows See All services See All services See All services Connectors See All services See All services See All services Omnichannel Widget See All services See All services See All services Contacts See All services See All services See All services Conversation Channels See All services See All services See All services Engagement Platform Service Name Subprocessor Name Subprocessor Function Processing Location Inbox Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) Email Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) SMS Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) SMS Google Cloud EMEA Limited Cloud Hosting Service Provider The Netherlands, Belgium SMS Clickhouse Inc. Analytics Data Base Service Provider Ireland Voice Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) and Germany, Singapore, Australia, Brazil, USA Numbers Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) Numbers Microsoft Azure Cloud Hosting Service Provider The Netherlands, Hong Kong, USA WhatsApp for Business Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) WhatsApp for Business WhatsApp Ireland Limited Provision of, WhatsApp for, Business services USA RCS Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) RCS Google Ireland Limited by means of their subsidiary Jibe Mobile Ltd. Provision of, Google Business, Messages (RCS), services EU Conversation Channels Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) Mobile Push Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) Video Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) Video LiveKit Inc. (optional) Conduit processing of video and audio streams Global (close-to-customer, carrier peering and geo-spreading) Workflows Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) Connectors Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) Omnichannel Widget Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) Contacts Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) Payments Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) Expenses Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, India, USA (as selected by customer) Email platform Service Name Subprocessor Name Subprocessor Function Processing Location Cloud Email Sending Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland (optional), USA Recipient Validation Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland (optional), USA Inbox Tracker These Email Services do not require processing of personal data by Bird These Email Services do not require processing of personal data by Bird These Email Services do not require processing of personal data by Bird Competitive Tracker These Email Services do not require processing of personal data by Bird These Email Services do not require processing of personal data by Bird These Email Services do not require processing of personal data by Bird PowerMTA These Email Services do not require processing of personal data by Bird These Email Services do not require processing of personal data by Bird These Email Services do not require processing of personal data by Bird Momentum These Email Services do not require processing of personal data by Bird These Email Services do not require processing of personal data by Bird These Email Services do not require processing of personal data by Bird Taxi These Email Services do not require processing of personal data by Bird These Email Services do not require processing of personal data by Bird These Email Services do not require processing of personal data by Bird Connectivity platform Service Name Subprocessor Name Subprocessor Function Processing Location SMS Google Cloud EMEA Limited Cloud Hosting Service Provider The Netherlands, Belgium SMS Clickhouse Inc. Analytics Data Base Service Provider Ireland Voice Google Cloud EMEA Limited Cloud Hosting Service Provider The Netherlands, Belgium, Singapore, UK, USA Numbers Google Cloud EMEA Limited Cloud Hosting Service Provider The Netherlands, Belgium Numbers Microsoft Azure Cloud Hosting Service Provider The Netherlands, Hong Kong, USA Contacts Google Cloud EMEA Limited Cloud Hosting Service Provider The Netherlands, Belgium WhatsApp for Business Google Cloud EMEA Limited Cloud Hosting Service Provider The Netherlands, Belgium WhatsApp for Business WhatsApp Ireland Limited Provision of, WhatsApp for, Business services EU and USA Google RCS Google Cloud EMEA Limited Cloud Hosting Service Provider The Netherlands, Belgium Google RCS Google Ireland Limited by means, of their subsidiary Jibe Mobile Ltd. Provision of, Google Business, Messages (RCS), services EU Conversation Channels Google Cloud EMEA Limited Cloud Hosting Service Provider The Netherlands, Belgium, Germany Omnichannel Widget Google Cloud EMEA Limited Cloud Hosting Service Provider The Netherlands, Belgium Omnichannel platform (Pusher, 24sessions and Telserv) Service Name Subprocessor Name Subprocessor Function Processing Location Push Channels & Beams (Pusher) Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA Push Channels & Beams (Pusher) Sentry Error monitoring USA Push Channels & Beams (Pusher) Postmark Dashboard - Log management and Analysis software USA Video (24sessions) Amazon Web Services EMEA SARL Cloud Hosting Service Provider Ireland, Germany Video (24sessions) Digital Ocean Turn Server provider The Netherlands Video (24sessions) Flowmailer Email Service Provider The Netherlands Video (24sessions) Luzmo In-app dashboard provider Ireland Video (24sessions) Hubper (optional) Online Learning Academy The Netherlands Video (24sessions) Google Cloud EMEA Limited (optional) Speech to text conversion Global Video (24sessions) Twilio (optional) Recorded dial-in, SMS, Phone number verification Global Numbers (Telserv) Google Cloud EMEA Limited Cloud Hosting Service Provider The Netherlands, Belgium Numbers (Telserv) Microsoft Azure Cloud Hosting Service Provider The Netherlands, Hong Kong, USA Your next idea. 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