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Unified Endpoint Management
Multi-platform Management
Rugged Devices
Desktop Management
PC Management
Enterprise Mobility
Security Management
App Management
Content Management
App Distribution
Email Management
Bring Your Own Device
Kiosk Lockdown
All-in-one Kiosk
iOS Kiosk
Android Kiosk
Windows Kiosk
Apple TV Kiosk
Android Kiosk Browser
Hexnode Digital Signage
Identity & Access Management
Mobile Threat Defense
Mobile Expense Management
Regulatory Compliance
Compliance Checklists
GDPR
SOC 2
PCI DSS
HIPAA
Supported Platforms
Apple UEM
Mac UEM
Apple TV UEM
Android UEM
Windows UEM
Fire OS UEM
Enterprise Integrations
Android Enterprise
Apple School Manager
Apple Business Manager
Samsung Knox
LG GATE
Kyocera
Google Workspace
Microsoft Entra ID
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Microsoft AD
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Mitsogo Inc.(“Mitsogo”) dba Hexnode uses certain sub-processors to assist it in providing the Hexnode services as described in the SaaS Agreement
Defined terms used herein shall have the same meaning as defined in the SaaS.
What are sub-processors and sub-contractors
A sub-processor is a third-party data processor engaged by Mitsogo who has or potentially will have access to or process Protected Data. Mitsogo engages in different types of sub-processors to perform various functions as explained below.
Due Diligence
Mitsogo undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process Protected Data.
Contractual Safeguards
Mitsogo requires its sub-processors to satisfy equivalent obligations as those required from Mitsogo (as a Data Processor) as set forth in Mitsogo Data Processing Addendum (part of the SaaS), including but not limited to the following requirements:
"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity.
"Control," for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
"Authorized Affiliate" means any of Customer's Affiliate (s) which (a) is subject to the data protection laws and regulations of the European Union, the European Economic Area and/or their member states, Switzerland and/or the United Kingdom, and (b) is permitted to use the Services pursuant to the Agreement between the Customer and the Processor, but has not signed its own Order Form with the Processor and is not a "Customer" as defined under the Agreement.
“Customer” means the party who has entered into the Agreement opposite Hexnode.
This policy does not give Mitsogo Customers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Mitsogo’s engagement process for sub-processors as well as to provide the actual list of third-party sub-processors used by Mitsogo as of the date of this policy and as may be amended and updated from time to time.
Appointing and changing sub-processes
Mitsogo will notify customers in advance (via email) and via this policy to the appointment of any new sub- processor or changes to any existing sub-processor. The customer may object to the appointment of or; any change in the sub-processor where it has reasonable grounds for doing so and in such circumstances, Mitsogo shall be entitled to address the objection through one of the following options at its sole discretion:
Cease to use the relevant sub-processor
Take steps suggested by the Customer to address the objection;
Cease to provide the particular Services which involves the relevant sub-processor.
Hexnode works with the following sub-processors in providing the indicated services,
Sub-Processors Service Performed Purpose of Data Transfer
Amazon web services Platform hosting & Infrastructure Provisioning and operation of servers and infrastructure services. Hexnode also uses their services like Simple Storage Service for data storing, Simple Queue Service for hosting a message queue service and Lambda service for AAD authentication and dispatching emails.
Cloudflare Infrastructure Provider Cloudflare is an infrastructure provider used for network acceleration, CDN and security. Cloudflare helps Hexnode in providing the required services and effectively manage the network traffic.
SERVICE SPECIFIC SUB-PROCESSORS
Sub-Processors Service Performed Purpose of Data Transfer
Sendinblue Mail Service Provider SendGrid and Sendinblue are communication platforms for email services included within Hexnode UEM to send notification emails to admins, other technicians and enrolled users. As well as for dispatching enrollment notifications to end users. Hexnode transfers the attached email IDs and mail content along with any attachments to the mail service providers.
SendGrid
Twilio Infrastructure Provider Cloudflare is an infrastructure provider used for network acceleration, CDN and security. Cloudflare helps Hexnode in providing the required services and effectively manage the network traffic.
Nexmo
Sinch
SMPP
SUPPORT SERVICE SUB-PROCESSORS
Sub-Processors Service Performed Purpose of Data Transfer
Intercom Customer messaging platform Intercom is the customer support platform used by Hexnode for handling customer chat support. Hexnode handovers the users’ email ID, their location and browser details to Intercom during each chat.
HubSpot Customer relationship management HubSpot is a marketing and leads handling tool used by Hexnode in storing the customer details during sign up.
TICKETING SUB-PROCESSORS
Sub-Processors Service Performed Purpose of Data Transfer
Zendesk Support management and communication Zendesk Support, their customer service platform has made it easy to track, prioritize and solve customer support tickets. Customer queries in the form of Help Center requests, emails, chat, and social media messages can be set to automatically create support tickets.
SOFTWARE PROVIDERS
Sub-Processors Service Performed Purpose of Data Transfer
Google Maps Location services Google maps are the Google deployed mapping platform used in Hexnode to find customers’ real-time location on a map (Customers who have enabled location tracking).
Sentry Software provider A software provider used for real-time crash reporting of codes.
StatusCake Monitoring services StatusCake is a monitoring tool used for performance and Hexnode portal down monitoring.
Zabbix Monitoring services Zabbix is an open source monitoring tool incorporated by Hexnode for complete server monitoring.
PAYMENT
Sub-Processors Service Performed Purpose of Data Transfer
Stripe Payment gateway Stripe is Hexnode UEMs accounting and payment platform for sending invoices and to send and receive payment over the internet. This is associated with Hexnode’s license subscription.
AFFILIATE SUB-PROCESSORS
Sub-Processors Service Performed Purpose of Data Transfer
Mitsogo Technologies Private Limited Software development, engineering, maintenance, and technical support services. To provide R&D, software engineering, product maintenance, and technical troubleshooting for the Hexnode platform.
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