Labs · status history

Blackbaud status history: reported incidents

As of 26 Oct 2026, Blackbaud's status page reported 73 incidents in the last 90 days; the latest began on Oct 26, 2026.

Checked 1 minute ago. · Blackbaud's own status page · Blackbaud on Third Party Index

Service statusCSV · Atom

Jul 29: 2 incidents (2 minor)Jul 30: 3 incidents (2 minor, 1 no impact stated)Jul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: 1 incident (1 minor)Aug 5: 2 incidents (1 major, 1 minor)Aug 6: 1 incident (1 minor)Aug 7: no incident reportedAug 8: 1 incident (1 minor)Aug 9: no incident reportedAug 10: 2 incidents (1 critical, 1 minor)Aug 11: no incident reportedAug 12: 2 incidents (2 minor)Aug 13: no incident reportedAug 14: no incident reportedAug 15: 1 incident (1 minor)Aug 16: no incident reportedAug 17: 1 incident (1 minor)Aug 18: 1 incident (1 minor)Aug 19: no incident reportedAug 20: 4 incidents (4 minor)Aug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 minor)Aug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: 2 incidents (2 minor)Sep 3: 1 incident (1 minor)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: 1 incident (1 minor)Sep 10: 2 incidents (2 minor)Sep 11: 1 incident (1 minor)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: 1 incident (1 major)Sep 16: 1 incident (1 major)Sep 17: 2 incidents (1 major, 1 minor)Sep 18: no incident reportedSep 19: no incident reportedSep 20: 1 incident (1 minor)Sep 21: 2 incidents (1 minor, 1 no impact stated)Sep 22: 2 incidents (2 major)Sep 23: 1 incident (1 minor)Sep 24: no incident reportedSep 25: 1 incident (1 minor)Sep 26: no incident reportedSep 27: no incident reportedSep 28: 3 incidents (3 minor)Sep 29: no incident reportedSep 30: 1 incident (1 minor)Oct 1: 1 incident (1 no impact stated)Oct 2: 1 incident (1 minor)Oct 3: no incident reportedOct 4: no incident reportedOct 5: 3 incidents (2 minor, 1 no impact stated)Oct 6: 1 incident (1 minor)Oct 7: 1 incident (1 minor)Oct 8: 1 incident (1 minor)Oct 9: 2 incidents (2 minor)Oct 10: no incident reportedOct 11: 1 incident (1 minor)Oct 12: 1 incident (1 minor)Oct 13: no incident reportedOct 14: no incident reportedOct 15: 1 incident (1 minor)Oct 16: 1 incident (1 minor)Oct 17: 1 incident (1 minor)Oct 18: 1 incident (1 major)Oct 19: 3 incidents (2 major, 1 minor)Oct 20: 2 incidents (2 minor)Oct 21: 4 incidents (2 major, 2 minor)Oct 22: no incident reportedOct 23: 2 incidents (2 minor)Oct 24: 1 incident (1 minor)Oct 25: no incident reportedOct 26: 1 incident (1 minor)

90 days agotoday

BeganIncidentImpactLasted
Active Issue Alert – Raiser's Edge®- #000699416minor2 h
Active Issue Alert – JustGiving - #000699410minor38 min
Blackbaud Grantmakingminor3 h 28 min
Active Issue Alert – Blackbaud Luminate Online - 000699240minor1 h 31 min
Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846major21 h 9 min
Active Issue Alert – Blackbaud Luminate Online - 000698717minor2 days
Active Issue Alert – Blackbaud Luminate Online - 000698717minor52 min
Active Issue Alert – Luminate Online - #000698711major12 min

Incidents per month

0 15 30 Nov 2025: 16 incidents (16 minor) · typical time to resolve 2 h 27 min Dec 2025: 17 incidents (2 major, 14 minor, 1 no impact stated) · typical time to resolve 1 h 26 min Jan 2026: 16 incidents (5 major, 10 minor, 1 no impact stated) · typical time to resolve 1 h 34 min Feb 2026: 19 incidents (3 major, 10 minor, 6 no impact stated) · typical time to resolve 1 h 3 min Mar 2026: 24 incidents (3 critical, 3 major, 17 minor, 1 no impact stated) · typical time to resolve 1 h 43 min Apr 2026: 20 incidents (1 major, 18 minor, 1 no impact stated) · typical time to resolve 1 h 35 min May 2026: 26 incidents (5 major, 19 minor, 2 no impact stated) · typical time to resolve 1 h 1 min Jun 2026: 18 incidents (1 critical, 2 major, 14 minor, 1 no impact stated) · typical time to resolve 4 h 17 min Jul 2026: 25 incidents (2 major, 21 minor, 2 no impact stated) · typical time to resolve 2 h 39 min Aug 2026: 17 incidents (1 critical, 1 major, 15 minor) · typical time to resolve 52 min Sep 2026: 22 incidents (5 major, 16 minor, 1 no impact stated) · typical time to resolve 1 h 6 min Oct 2026: 29 incidents (5 major, 22 minor, 2 no impact stated) · typical time to resolve 1 h 25 min Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

Components affected

ComponentIncidents
Blackbaud Luminate Online®18
Blackbaud Grantmaking™3
Blackbaud eTapestry®3
Core Functionality3
JustGiving® from Blackbaud®3
Raiser's Edge NXT®3
Raiser's Edge®3
School API3

As Blackbaud's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Every incident reported in the last 90 days

BeganIncidentImpactLasted
Active Issue Alert – Raiser's Edge®- #000699416minor2 h
Active Issue Alert – JustGiving - #000699410minor38 min
Blackbaud Grantmakingminor3 h 28 min
Active Issue Alert – Blackbaud Luminate Online - 000699240minor1 h 31 min
Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846major21 h 9 min
Active Issue Alert – Blackbaud Luminate Online - 000698717minor2 days
Active Issue Alert – Blackbaud Luminate Online - 000698717minor52 min
Active Issue Alert – Luminate Online - #000698711major12 min
Active Issue Alert – Luminate WebServices - #000698707minor1 h 19 min
Active Issue Alert – Blackbaud Luminate Online® - #000698592minor3 h 54 min
Active Issue Alert – Blackbaud Luminate Online® - #000698325major5 min
Active Issue Alert – Blackbaud Luminate Online® - #000698304major3 h 35 min
Active Issue Alert – Luminate Online #000698280minor31 min
Active Issue Alert – Blackbaud eTapestry® - #000698267major1 h 18 min
Active Issue Alert – Raiser's Edge NXT - 000698264minor1 h 24 min
Active Issue Alert – Blackbaud Luminate Online - 000698078minor11 h 32 min
Active Issue Alert – Blackbaud Luminate Online - 000697955minor13 min
Active Issue Alert – BB Fundraiser Performance Management- #000697382minor22 min
Active Issue Alert – Blackbaud Luminate Online® - #000697219minor3 days
Active Issue Alert – Blackbaud Financial Edge NXT - #000697141minor2 h 13 min
Active Issue Alert – Blackbaud Luminate Online - 000697133minor1 h 21 min
Active Issue Alert – Blackbaud Luminate Online - 000696856minor1 h
Active Issue Alert – Luminate Online - #000696575minor2 h 47 min
Active Issue Alert – Just Giving, Blackbaud Raiser's Edge NXT, Tuition Management, Billing Management - #000696380minor5 h 2 min
Active Issue Alert – Blackbaud Luminate Online - #000696202minor43 h 39 min
Active Issue Alert – Blackbaud Education Management Solutions - #000696153minor1 h 22 min
Active Issue Alert Luminate - 000696087no impact stated4 h 31 min
Active Issue Alert – Blackbaud Luminate Online - 000695957minor1 h 25 min
Active Issue Alert – Raiser's Edge® - #000695879no impact stated4 min
Active Issue Alert – eTapestry - #000695492minor1 h 53 min
Active Issue Alert – Blackbaud.com - #000695078minor5 h 24 min
Active Issue Alert – Blackbaud Education Management Solutions #000695053minor1 h 6 min
Active Issue Alert – Raisers Edge and Financial Edgeminor22 min
Active Issue Alert – Blackbaud Altru - 000694902minor1 h 5 min
Active Issue Alert – JustGiving® from Blackbaud - #000694432minor2 h 11 min
Active Issue Alert – Luminate Online - #000694368major2 h 6 min
Active Issue Alert – School API - #000694246major2 h 8 min
Active Issue Alert – Raisers Edge RENXT- 000693965no impact stated2 h 12 min
Active Issue Alert – Blackbaud Grantmaking™ - #000693959minor30 h 18 min
Active Issue Alert – Blackbaud Grantmaking™ - #000693948minor45 min
Active Issue Alert – Blackbaud.com - #000693572major15 min
Active Issue Alert – Financial Edge NXT - 000693538minor34 min
Active Issue Alert – Support - #000693232major1 h 27 min
Active Issue Alert – Blackbaud Guided Fundraising - #000693042major18 min
Active Issue Alert - Payment Services - #000692576minor46 min
Active Issue Alert – Payment Services - #000692450minor21 min
Active Issue Alert – Luminate Online - #000692384minor26 min
Active Issue Alert – Financial Edge NXT - 000692249minor34 min
Active Issue Alert – Blackbaud Altru® - #000691526minor3 h 20 min
Active Issue Alert – Blackbaud Merchant Services™ - #000691282minor5 h 21 min
Active Issue Alert – Luminate Online - #000691216minor25 min
Active Issue Alert – YourCause/GrantsConnect -#000689724minor30 min
Active Issue Alert – Blackbaud Tuition Management - 000689284minor40 min
Active Issue Alert – Raiser's Edge NXT - #000689276minor19 h 54 min
Active Issue Alert – SKY API - #000689175minor8 min
Active Issue Alert – Raiser's Edge NXT - 000689173minor1 h 12 min
Active Issue Alert – Blackbaud Altru - #000688687minor20 min
Active Issue Alert – Blackbaud Luminate Online® - #000688489minor4 h 13 min
Active Issue Alert – Blackbaud Education Management - #000688405minor57 min
Active Issue Alert – Sky UX – Multiple Products - #000687879minor11 min
Active Issue Alert – Email Services, Altru, Blackbaud CRM, Financial Edge NXT, Raiser's Edge NXT, Luminate Online, Blackbaud Internet Solutions, Online Express - #000687825minor7 h 52 min
Active Issue Alert – YourCause® GrantsConnect® - #000687436minor58 min
Active Issue Alert – Grants Connect - 000687424critical6 min
Active Issue Alert – Blackbaud Altru - 000687313minor45 h 47 min
Active Issue Alert – Online Giving - #000687111minor52 min
Active Issue Alert – Luminate Online - #000686818minor32 min
Major Incident - SKY API - #000686713major45 min
Active Issue Alert – Blackbaud Learning Management System - #000686627minor1 h 2 min
Active Issue Alert – Grateful Patient Solution - 000685994minor1 h 30 min
Active Issue Alert –Enrollment Management- 000685987no impact stated2 h 14 min
Active Issue Alert – Blackbaud CRM - #000685913minor37 min
Active Issue Alert – Raisers Edge - 000685905minor57 min
Active Issue Alert – Blackbaud ID – Multiple Products - 000685870minor6 days

Incidents reported by Blackbaud's subprocessorsCSV · Atom

247 reported incidents in the last 30 days, by 13 of the vendors Blackbaud lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Blackbaud was involved.

DateCompanyIncidentImpactLasted
TwilioSMS Delivery Delays from Twilio to Cellcom Israel minorongoing
TwilioSMS Delivery Delays from Twilio to Telcel Mexico minor4 h 17 min
TwilioSMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico minorongoing
TwilioSMS Delivery Delays from Twilio to Telia Sweden minor12 h 36 min
TwilioSMS Delivery Delays from Twilio to Airtel Nigeria minor9 h 51 min
LiveRampIncident Resolved for Analytics Environment (EU) - Reporting (EU) via Grafana major2 h 43 min
TwilioAzure Marketplace SendGrid Customers Experiencing Account Management Issues minor49 min
TwilioSilent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands minor20 h 54 min
TwilioMMS Delivery Delays from Twilio to C-Spire United States minorongoing
TwilioSilent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom minor18 h 39 min
StripeElevated Blik errors no impact stated1 h
TwilioVoice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States minor28 h 55 min
TwilioSMS Delivery Delays from Twilio to WOM Colombia minor5 h 42 min
TwilioSMS Delivery Delays from Twilio to Claro Costa Rica minorongoing
TwilioVoice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers minor5 h 16 min
TwilioSMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil minor9 h 56 min
TwilioSMS Delivery Failures from Twilio to Multiple Networks in South Africa minor10 h 9 min
TwilioSMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua minor19 h 16 min
TwilioVoice Call Post Dial Delay from Twilio Phone Numbers to Chile minor2 days
BirdWhatsapp sending is degraded minor28 min
TwilioSMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States minor1 h 9 min
TwilioSMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico minor6 h 3 min
TwilioSMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada minor6 h 43 min
TwilioSMS Delivery Delays and Failures from Twilio to Telecall Brazil minor9 h 31 min
TwilioSMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia minor2 h 45 min

And 222 more. All of them: CSV · Who is around them.

From Blackbaud's own status page, read every 5 minutes for this Labs page. We record the incidents a status page reports; we don't measure services ourselves.