Branch

branch.io

Branch declares 8 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Anthropic and Zendesk. No published changes since we first read it on Sep 23, 2026. 2 tracked vendors name Branch as a subprocessor, including PartnerStack and Knorex.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

8 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. Hosting & cloud infrastructure; Non-training generative artificial intelligence servicesUSA
Anthropic AINon-training generative artificial intelligence servicesUSA
Atlassian Internal ticketing platformUSA
Auth0 SAML Single Sign OnUSA
DataGrail, Inc. Data subject request portalUSA
Software Minds, Inc. Engineering support servicesNo data centers; Software Minds may access data center(s) Branch utilizes while providing support. Support team is located in Poland.
Thoughtspot, LLC Non-training generative artificial intelligence servicesUSA
Zendesk Customer support ticketing platformUSA

Web TechnologiesCSV · Atom

Branch's homepage made 223 requests to 12 domains, and 9 services controlled by another company.

Advertising (4): Microsoft, Snap Inc.; reviewed: Tapad, Inc.; usually detected as Advertising: SnapAnalytics (1): WingifyTag managers (1): Google CloudCookie compliance (1): OneTrustOther (2): Customer data platform: RudderStack; JavaScript libraries: Vidyard

9 third parties by category: Advertising 4Analytics 1Tag managers 1Cookie compliance 1Other 2

Third parties 9 · 100 requests
Vidyard Vidyard jQuery 24% of the page's requests 53
RudderStack Rudderstack 5% of the page's requests 12
OneTrust OneTrust 5% of the page's requests 11
Microsoft Microsoft Advertising 3% of the page's requests 7
Snap snapchat.com 3% of the page's requests 7
Wingify VWO 2% of the page's requests 5
Snap Inc. Snap Pixel <1% of the page's requests 2
Tapad, Inc. tapad.com <1% of the page's requests 2
Google Cloud Google Tag Manager <1% of the page's requests 1
First party 1 · 123 requests
Branch Bootstrap Cloudflare Google Tag Manager for WordPress 2.0.6 HSTS HTTP/3 MySQL Open Graph PHP Priority Hints Prism RSS WordPress WordPress Block Editor WordPress Site Editor Yoast SEO 28.8 55% of the page's requests 123

5 tracked companies loaded by the homepage are not in Branch's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (2)CSV · Atom

2 companies
  • Knorex knorex.com Attribution / Analytics / Measurement
  • PartnerStack partnerstack.com Device Attribution

ComplianceCSV · Atom

Certified
Says it complies with

IAB Europe Transparency & Consent Framework

Registered as
Branch Metrics, Inc. (vendor 1537) · privacy policy · device storage disclosure
Purposes, with consent
  • Store and/or access information on a device
  • Use limited data to select advertising
  • Create profiles for personalised advertising
  • Use profiles to select personalised advertising
  • Measure advertising performance
  • Understand audiences through statistics or combinations of data from different sources
Purposes, on legitimate interest
  • Develop and improve services
Device storage
Cookies kept up to 6 months

Certifications as Branch's trust center lists them; reports are usually shared on request (evidence) TCF registration from IAB Europe's Global Vendor List, in its words (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: 1 incident (1 no impact stated)Aug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 no impact stated)Aug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: 1 incident (1 no impact stated)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: 1 incident (1 minor)Oct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: 1 incident (1 no impact stated)Nov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: 1 incident (1 no impact stated)Nov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 6 incidents in 90 days
  • 0 major or critical
  • 2 h 27 min typical time to resolve
BeganIncidentImpactLasted
Link and click processing degradationno impact stated3 h 2 min
mParticle Event Delivery Disruptionno impact stated2 h 27 min
Custom Exports API – Processing Delayminor1 h 37 min
Service Performance Issueno impact stated1 h 56 min
Delayed Webhook Deliveryno impact stated23 min
Duplicate Webhook Eventsno impact stated10 days
iOS SDK 3.14.1 App Crash Related to Pasteboard URI Parsingno impact stated6 h 4 min
Delay in attributions and webhooksminor5 days

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 1 incident (1 no impact stated) Mar 2026: 3 incidents (1 minor, 2 no impact stated) · typical time to resolve 2 h 46 min Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 0 incidents Jul 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 5 days Aug 2026: 2 incidents (2 no impact stated) · typical time to resolve 10 days Sep 2026: 1 incident (1 no impact stated) · typical time to resolve 1 h 56 min Oct 2026: 1 incident (1 minor) · typical time to resolve 1 h 37 min Nov 2026: 2 incidents (2 no impact stated) · typical time to resolve 3 h 2 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Export API1

As Branch's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Branch's subprocessorsCSV · Atom

13 reported incidents in the last 30 days, by 1 of the vendors Branch lists as a subprocessor.

A subprocessor list names a company, not the service an incident touched. This does not show that Branch was involved.

DateCompanyIncidentImpactLasted
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
AnthropicElevated errors affecting the Google Calendar connector minor3 h 46 min
AnthropicElevated errors affecting the Gmail connector minor1 h 48 min
AnthropicElevated errors for Claude Sonnet 5.5 major41 min
AnthropicElevated errors for Claude Sonnet 5.5 major42 min
AnthropicElevated errors for Claude Fable 5.1 major32 min
AnthropicElevated errors for Claude Sonnet 5.5 and other models major1 h 39 min
AnthropicElevated errors for Claude Fable 5 and Claude Fable 5.1 major36 min
AnthropicElevated errors for Claude Opus 5.5 major5 min
AnthropicElevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 critical33 min
AnthropicElevated errors affecting Connectors minor4 h 16 min
AnthropicDegraded performance for Claude Fable 5 minor40 min

Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Branch's site

Branch transparency rating

It updates with the rating.

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