Canonical

canonical.com

Canonical declares 4 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Google Cloud, Salesforce and Files.com. No published changes since we first read it on Sep 23, 2026. 2 tracked vendors name Canonical as a subprocessor, including Google Cloud and Intralinks.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

4 third parties.

NamePurposeLocationListed since
Files.com Customer large fIle upload; Upload of large files for support case handlingUnited States
Google Voice Calling Canonical - Support requests; Phone systemGlobal
Google Workspace Canonical uses Google Workspace for meetings, emails and documents management and storage; Joining meetings, emailing and document sharingGlobal
Salesforce Salesforce hosts the Support portal that customers use to open and track support requests; Support portalEU - United Kingdom

Web TechnologiesCSV · Atom

Canonical's homepage made 85 requests to 10 domains, and 4 services controlled by another company.

Advertising (1): MicrosoftAnalytics (1): Google CloudCDN (1): jsDelivrOther (1): reviewed as Digital asset management: Cloudinary

4 third parties by category: Advertising 1Analytics 1CDN 1Other 1

Third parties 4 · 44 requests
Cloudinary cloudinary.com 29% of the page's requests 25
Google Cloudsubprocessor Google Analytics Google Tag Manager 11% of the page's requests 9
Microsoft Microsoft Advertising 11% of the page's requests 9
jsDelivr jsDelivr 1% of the page's requests 1
First party 1 · 41 requests
Canonical Cloudinary HSTS LazySizes Microsoft Clarity Nginx 1.14.0 Open Graph PWA Ubuntu X-Clacks-Overhead 48% of the page's requests 41

3 tracked companies loaded by the homepage are not in Canonical's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (2)CSV · Atom

2 companies

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Canonical's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: 1 incident (1 major)Aug 17: 1 incident (1 major)Aug 18: 2 incidents (2 major)Aug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: 1 incident (1 major)Aug 23: 1 incident (1 major)Aug 24: 1 incident (1 major)Aug 25: 2 incidents (2 major)Aug 26: 4 incidents (4 major)Aug 27: 4 incidents (4 major)Aug 28: 2 incidents (1 major, 1 minor)Aug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 major)Sep 2: no incident reportedSep 3: 2 incidents (2 major)Sep 4: 8 incidents (8 major)Sep 5: 3 incidents (3 major)Sep 6: no incident reportedSep 7: 1 incident (1 major)Sep 8: no incident reportedSep 9: 2 incidents (2 major)Sep 10: 2 incidents (2 major)Sep 11: 6 incidents (6 major)Sep 12: 1 incident (1 major)Sep 13: no incident reportedSep 14: no incident reportedSep 15: 3 incidents (3 major)Sep 16: 3 incidents (3 major)Sep 17: 2 incidents (2 major)Sep 18: 2 incidents (2 major)Sep 19: 2 incidents (2 major)Sep 20: no incident reportedSep 21: 4 incidents (3 major, 1 minor)Sep 22: 1 incident (1 major)Sep 23: 1 incident (1 major)Sep 24: 3 incidents (3 major)Sep 25: 1 incident (1 major)Sep 26: 1 incident (1 major)Sep 27: 1 incident (1 major)Sep 28: 3 incidents (3 major)Sep 29: 1 incident (1 major)Sep 30: 3 incidents (3 major)Oct 1: 3 incidents (3 major)Oct 2: 1 incident (1 major)Oct 3: no incident reportedOct 4: no incident reportedOct 5: 2 incidents (2 major)Oct 6: 1 incident (1 major)Oct 7: 4 incidents (4 major)Oct 8: 13 incidents (11 major, 2 minor)Oct 9: 4 incidents (4 major)Oct 10: no incident reportedOct 11: 1 incident (1 major)Oct 12: 2 incidents (2 major)Oct 13: 2 incidents (2 major)Oct 14: 2 incidents (2 major)Oct 15: 3 incidents (3 major)Oct 16: 3 incidents (3 major)Oct 17: no incident reportedOct 18: no incident reportedOct 19: 1 incident (1 major)Oct 20: 5 incidents (5 major)Oct 21: 6 incidents (6 major)Oct 22: 2 incidents (2 major)Oct 23: 5 incidents (5 major)Oct 24: 1 incident (1 major)Oct 25: 1 incident (1 major)Oct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: 1 incident (1 major)Oct 31: no incident reportedNov 1: no incident reportedNov 2: 1 incident (1 major)Nov 3: no incident reportedNov 4: 2 incidents (2 major)Nov 5: no incident reportedNov 6: 3 incidents (3 major)Nov 7: no incident reportedNov 8: no incident reportedNov 9: 1 incident (1 major)Nov 10: 1 incident (1 major)Nov 11: 2 incidents (2 major)

90 days agotoday

  • 149 incidents in 90 days
  • 145 major or critical
  • 21 min typical time to resolve
  • 19 h 24 min longest major
BeganIncidentImpactLasted
Component "ubuntu-archive-team.ubuntu.com" and a few other components are Downmajor7 h 33 min
"Livepatch API" is Downmajor10 min
"security.ubuntu.com" is Downmajor19 min
"static-reports.ubuntu.com" is Downmajor10 h 47 min
"discourse.ubuntu.com" is Downmajor35 min
"launchpad.net" is Downmajor18 min
Component "maas.io" and a few other components are Downmajor16 min
"launchpad.net" is Downmajor20 min

Incidents per month

0 35 70 Dec 2025: 32 incidents (31 major, 1 minor) · typical time to resolve 25 min Jan 2026: 39 incidents (39 major) · typical time to resolve 15 min Feb 2026: 30 incidents (30 major) · typical time to resolve 9 min Mar 2026: 24 incidents (23 major, 1 minor) · typical time to resolve 24 min Apr 2026: 46 incidents (44 major, 2 minor) · typical time to resolve 18 min May 2026: 40 incidents (39 major, 1 minor) · typical time to resolve 37 min Jun 2026: 14 incidents (14 major) · typical time to resolve 29 min Jul 2026: 31 incidents (30 major, 1 minor) · typical time to resolve 24 min Aug 2026: 32 incidents (29 major, 3 minor) · typical time to resolve 25 min Sep 2026: 57 incidents (56 major, 1 minor) · typical time to resolve 20 min Oct 2026: 63 incidents (61 major, 2 minor) · typical time to resolve 25 min Nov 2026: 10 incidents (10 major) · typical time to resolve 35 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Landscape23
blog.ubuntu.com17
canonical.com17
Ubuntu Security API - CVEs16
static-reports.ubuntu.com15
developer.ubuntu.com14
assets.ubuntu.com13
portal.canonical.com13

As Canonical's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Canonical's subprocessorsCSV · Atom

1 reported incident in the last 30 days, by 1 of the vendors Canonical lists as a subprocessor.

A subprocessor list names a company, not the service an incident touched. This does not show that Canonical was involved.

DateCompanyIncidentImpactLasted
Files.comUS Region: Elevated rate of upload failures to Files.com native storage no impact stated—

Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Canonical's site

Canonical transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/canonical"><img src="https://thirdpartyindex.com/badge/canonical.svg" alt="Canonical transparency rating on Third Party Index" height="20"></a>
[![Canonical transparency rating on Third Party Index](https://thirdpartyindex.com/badge/canonical.svg)](https://thirdpartyindex.com/vendors/canonical)