Third Party Index

Olark

olark.com

Subprocessors

None extracted.

Listed as a subprocessor by (2)

2 companies
  • BetterCloud bettercloud.com Customer Service; [Website]( Online chat support and AI After Hours support
  • Pin Payments pinpayments.com Online chat support

Service status

Jul 2: no incident reportedJul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: 1 incident (1 major)Aug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 1 major or critical
  • 1 h 58 min typical time to resolve
  • 1 h 58 min longest major
BeganIncidentImpactLasted
Bot and chat interruptionmajor1 h 58 min
Incident Alertedcritical4 h 37 min
Incident Alertedcritical3 h 49 min
Bots and Ai issuesminor1 h 24 min
Incident Alertedminor3 h 8 min
Incident Alertedmajor9 min
Incident Alertedminor3 h 45 min

Incidents per month

0 2 4 Feb 2026: 2 incidents (1 major, 1 minor) · partial: our history begins Feb 19 · typical time to resolve 3 h 45 min Mar 2026: 2 incidents (2 minor) · typical time to resolve 3 h 8 min Apr 2026: 1 incident (1 critical) · typical time to resolve 3 h 49 min May 2026: 1 incident (1 critical) · typical time to resolve 4 h 37 min Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 1 incident (1 major) · typical time to resolve 1 h 58 min Sep 2026: 0 incidents Feb 2026Mar Apr May Jun Jul Aug Sep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Olark Bots1
Operator messages1
Visitor messages1

As Olark's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Olark's site

Olark transparency rating

It updates with the rating.

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[![Olark transparency rating on Third Party Index](https://thirdpartyindex.com/badge/olark.svg)](https://thirdpartyindex.com/vendors/olark)