Adobe

adobe.com

Adobe declares 60 subprocessors, plus 18 of its own affiliates, in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 43 tracked vendors name Adobe as a subprocessor, including Xero, Avalara and 1Password.

Includes: Marketo

Subprocessors CSV of Adobe's subprocessors · Atom feed of Adobe's subprocessors DORA draft CSV of Adobe's subprocessors as declared by Adobe what's this? · 

60 third parties, 18 affiliates.

NamePurposeLocationListed since
Aiven Ltd
Workfront leverages Aiven’s PostgreSQL cloud service as a database to store structured content for all Workfront customers that have selected to run Workfront on Azure. Aiven PostgreSQL is the primary data store of Workfront for customer data.
EU; USA
Akamai Technologies Inc. Akamai provides Adobe with content delivery network services.EU; India; Switzerland; UK; USA
Amazon Inc. (Connect)
Amazon Connect assists with phone and chat support by providing a set of digital, cloud-based tools to routing customer issues. This can include call recordings, screen recordings, and chat transcripts along with phone numbers.
USA
Amazon Web Services, Inc.
Amazon Web Services (“AWS”) provides cloud hosting services for Adobe to host applications (including Experience Cloud, Creative Cloud and Document Cloud). AWS provides a broad suite of web service architecture to enable Adobe to manage its cloud-based products and services. For certain Adobe products, customer may have the ability to choose their primary hosting location subject to data center availability. For more information on available hosting locations for each product, please refer to the Security Whitepapers available on the Adobe Trust Center.
Australia; EU; India; Japan; Singapore; USA
Appcues Inc.
Appcues provides in-app messaging (tooltips, user guidance, and tutorials) to help customers understand how to use Adobe Frame. Data is passed to Appcues to assist with user activation and provide a more personalized onboarding experience. Users are provided with pop-ups, checklists, and options for how to explore product features. Appcues potentially processes marketing sales data (meaning details of pricing subscription data and transaction data) alongside limited personal data (such as name, email and location, user ID and, if users choose to, details of feedback).
USA
BellSystem 24 Inc.
BellSystem 24 assists Adobe by providing customer care support services for the Adobe Creative Cloud and Document Cloud products in Japanese. They assist with providing self-service resources that allow Adobe’s customer care staff to manage customer requests quickly. Like our other customer care support services, they may process some limited personal data (such as name, age and date of birth) and details relating to business activities (e.g., the context of the support issue they are helping to route).
Japan
Black Forest Labs (BFL GmbH) Germany; USA
Box, Inc.
Box assists with the secure exchange of uploading and downloading files from user accounts for Adobe Learning Manager by providing a file transfer protocol service (known as FTP). To do so it processes the following data categories: name, username, email address, transactional information (e.g., information about data storage preferences), employment details, and technical usage information.
EU; UK; USA
Brave Software, Inc.
Adobe Document Cloud utilizes the Brave Search web search API. Brave processes queries constructed based on user inputs. URLs are returned to Adobe services from Brave’s own web index. Brave does not retain any data, but does process queries on Adobe’s behalf in customer facing workflows. Brave will process the queries constructed by Adobe services from customer inputs. IP addresses of the Adobe’s servers are known to the Brave service.
France; Germany; USA
Brightcove
As part of the Workfront Proof feature, Customers can upload videos to adjust viewer settings and add time-stamped comments. To facilitate this uploading, Brightcove provides Adobe transcoding services via their Zencoder product. This is used to return the video in a format suitable for preview display within Workfront. Brightcove has limited access to customer audio or video recordings when the service is requested.
UK; USA
BytePlus Pte. Ltd Indonesia; Malaysia; Singapore
Cloudflare, Inc.
For Adobe Developer App Builder, Cloudflare allows Adobe customers to query and modify their data across multiple APIs using a unified schema through a single endpoint. This endpoint is served by Cloudflare, and uses Cloudflare’s security products such as Firewalls, DDos mitigation tools, and rate limiting.; IP addresses and limited login credential data are required for internet communications, and so Cloudflare server logs may contain the IP address of incoming requests, but there would be no other identifying data tied to such requests (as Adobe does not route user information through Cloudflare).; Marketo leverages Cloudflare’s global content delivery network to assist providing high availability and performance by distributing the service spatially relative to end users.
USA
Concentrix Corporation
Concentrix assists Adobe by providing customer care and technical support services for Adobe products, including translation services in Korean and Japanese (through Concentrix’s Korean entity, Concentrix Service Korea Limited). They assist with providing self-service resources that allow Adobe’s customer care staff to manage customer requests quickly. Like our other customer care support services, they may process some limited personal data (such as name, age and date of birth) and details relating to business activities (e.g., the context of the support issue they are helping to route). However, Adobe remains in control of all customer data processed by Concentrix, and they are bound to act only within our specific instructions.
EU; India; Korea; USA
Crowdstrike Holdings, Inc.
Crowdstrike provides endpoint threat detection as part of the Adobe Operational Security Stack (OSS). This is a monitoring solution that examines relevant devices to detect and respond to cyber threats (like ransomware and malware). It works by recording limited data points (binaries, devices, files, systems, software inventory statuses, and other data) to monitor particular sequences of events that may indicate a malicious action. Some of the information collected could potentially identify a unique user. However, this is only a remote possibility - it is extremely unlikely that customer personal data will be processed by Crowdstrike as part of this monitoring solution.
USA
Databricks Adobe uses Databricks as an orchestration and compute layer for big data processing on AWS.USA
Datadog Inc
Adobe uses Datadog for real-time user monitoring and logging. Datadog assists Adobe in providing insight into the front-end performance of applications from the perspective of users so that the product can quickly detect poor user experience and resolve issues with context from across the stack. Through Datadog, Adobe can view visualizations of metrics that can indicate issues like slow load times. The information collected is primarily collated metrics, rather than breakdowns of individual’s experiences.
USA
Elastic N.V.
Elastic N.V. provides managed services that support some optional (customer initiated) features within Adobe's Document Cloud, Experience Manager and Express products. When customers upload content and decide to use the assessment tools, their content can be extracted, processed, and stored within Elasticsearch indices. No Adobe user account data (such as Adobe usernames, emails, or job titles) is directly stored in Elasticsearch. Personal data is only processed to the extent it exists within customer-uploaded content that customer chooses to share.
USA
ElevenLabs Ltd. AIUK; USA
Fastly, Inc.
Fastly assists in providing a subset of Adobe Experience Cloud products content delivery network services to help provide high availability and performance to Adobe customers by distributing the service spatially relative to end user locations. Fastly does not have access to Adobe customer personal data outright, outside of the limited scope of its content delivery network services (and therefore is limited to email address, IP address, username, and technical and system data such as browser or device information).
EU; UK; USA
Features and Labels Inc (“fal.ai”). Malaysia; Singapore; USA
Frame.io All provide technical and customer support services depending on region of customer.USA
Google (Alphabet)
Google Cloud Platform provides cloud hosting services for Semrush Enterprise Solutions. Data resides in Google’s data centers but is managed day-to-day by Adobe to provide Semrush products (with strict access control protocols applied). Adobe further uses Google Big Query for data warehousing and database storage services for Semrush Enterprise Solutions.
USA
Hoodoo Digital LLC
Hoodoo Digital assists Adobe by establishing platform connection services between Adobe Workfront and Adobe Experience Manager for our customers. Hoodoo Digital is essentially a consultancy that specializes in Adobe solutions, offering services with A/B testing and personalization, analytics, and asset workflow management. As a sub-processor, they potentially may process some limited Adobe customer data (such as customer user details including name, location, or email address along with technical information such as IP address and unique user identifier codes) in the course setting up a connection to the Workfront and Adobe Experience Manager products.
USA
Humain Saudi Arabia
Intercom Inc.
Intercom helps Adobe provide a platform for community-based support, where users can reach out to ask questions or address issues by supplying in-app messaging software to allow for the handling of complaints and issues raised by customers related to Frame.io, Adobe Express and Semrush Enterprise Solution products. Intercom may access personal data contained in customer-initiated support messages as well as email addresses, IP addresses, and other technical information.
Australia; EU; UK; USA
Khoros LLC
Khoros helps Adobe provide a platform for community-based support, where users can reach out to ask questions or address issues. Khoros provides customer engagement software to support messaging, chat, online communities and social media management (e.g., handling complaints and issues raised through these channels). Adobe remains in control of all customer data processed by Khoros and they are bound to act only within our specific instructions. The personal data that is in scope is details of users (such as name, email address, job title and location) and their internal communications (e.g., what individual users submit as part of community-based support).
UK; USA
Kuaishou Technology Singapore
LexisNexis Risk Solutions Group
LexisNexis Risk Solutions assists Adobe by providing ID verification and authentication services related to our Adobe Acrobat Sign product for our customers based in the USA. The solution works by using rule-based and machine-learning algorithms to differentiate between fraudulent actors and legitimate users. It does this by generating an identity score using personal data such as name, email, IP address, phone number, shipping address, billing address, or date of birth.
USA
Luma AI Inc. USA
Marketo, Inc. All provide technical and customer support services depending on region of customer.USA
Marketo EMEA Ltd. All provide technical and customer support services depending on region of customer.United Kingdom
Merkle, Inc.
Merkle is an Adobe solution partner that provides customer care expertise. Specifically, they help customers get more tailored services from the Adobe Experience Cloud product by providing an integration with their Merkury Identity Solution product (that allows customers to get their own insights, optimized segmentation and breakdowns of profiles in accordance with what they want the Adobe Experience Cloud to deliver). Like our other customer care support services, they may process some limited personal data (such as name, age and date of birth) and details relating to business activities (e.g., the context of the support issue they are helping to route).
India; USA
Microsoft Corporation AI
Microsoft Azure (Azure) provides cloud hosting services for Adobe Cloud Services (Experience Cloud, Creative Cloud, and Document Cloud). Adobe also offers the use of the Azure OpenAI service to provide features within Adobe Apps/Services where customers decide to use such features (e.g., AI Assistant in Adobe Acrobat). Azure is a full-service cloud platform. Data resides in Microsoft data centers but is managed day-to-day by Adobe (including strict access control protocols). For the limited categories where Microsoft Azure can access Adobe customer data, there are strict controls applied, and all processing is subject to a range of technical and organizational measures. For certain Adobe products, customer may have the ability to choose their primary hosting location subject to data center availability. For more information on available hosting locations for each product, please refer to the Security Whitepapers available on the Adobe Trust Center.; Microsoft Dynamics 365 Customer Service is a solution that Adobe deploys to assist with customer engagement management. Dynamics allows Adobe to track the progress of tickets in an organized fashion designed to ensure that service level agreements with our customers are met. Customers often have different preferences for tracking the progress of issues (particularly when it comes to assessing whether Adobe is delivering on support obligations it has been contracted for). For this reason, Dynamics is deployed to provide insights into support operations by generating reports and analytics on key metrics (like ticket volume, response times and customer satisfaction). As a result, they may process some limited personal data (such as name, age and date of birth) and details relating to business activities (e.g., the context of the support issue they are helping to route). However, Adobe remains in control of all customer data processed by Microsoft Dynamics, and they are bound to act only within our specific instructions.
Australia; Canada; EU; India; UK; USA
Mitek Systems Inc.
Mitek powers the Government ID Verification service in Adobe Sign. It provides the ability to authenticate signers by retrieving their identity information from a physical ID document and checking the likeness of the person by matching the photo ID with a live photo. Mitek may process names, national ID information (including taxpayer IDs and passport information), and images.
EU; USA
Mitto AG
Adobe may send SMS messages to its customers for authentication, authorization and commerce flows. Mitto helps Adobe by providing SMS delivery services. To do this Mitto would have access to names, addresses, and phone numbers.
EU; Serbia; UK; USA
MongoDB, Inc.
Adobe leverages MongoDB’s “Atlas” cloud service. This service is used (1) to store the structured content in customer’s content repository (e.g., for Workfront and Commerce customers) and (2) for the processing of metadata required to support data processing and reporting (e.g., for Adobe Analytics, Customer Journey Analytics, and Customer Journey Analytics B2B Edition).
EU; USA
New Relic Inc.
New Relic provides Adobe tools to help monitor overall software infrastructure and provide alerts as to telemetry data to help Adobe identify critical issues. New Relic primarily only processes technical telemetry data for Adobe (namely metrics, events, logs and traces). New Relic processes minimal personal data of customer users (e.g., IP addresses in CDN logs are used in New Relic to detect BOT traffic and bad actors in order to update firewall rules and maintain site performance).
EU; USA
Okta, Inc.
Adobe uses Okta to authenticate secure access to Adobe Cloud Services. It is integrated with Adobe’s cloud functions and provides provisioning, single sign-on, active directory and lightweight directory access protocol integration, centralized deprovisioning of users, multifactor authentication, and mobile identity management. Okta may process contact information (such as name, email address, and phone number), additional multi-factor authentication factor setup details, content a customer upload (such as identification or other documentation), and information regarding the websites and applications that a specific user visits when using the Okta authentication service. Okta may also receive ancillary data such as device data, usage data, and metadata. Okta’s endpoint threat detection occurs on the Adobe solution stack (meaning their access to raw customer personal data is prevented).
EU; UK; USA
OpenAI AIEU; USA
Platform.sh
Platform.sh provide “platform-as-a-service” hosting services for Adobe Commerce. This means they allow customers to develop commerce solutions via Adobe Commerce by providing fully automated cloud infrastructure. This is done on a single instance approach, meaning customer data is not comingled.
EU; USA
Red Hat, Inc.
Adobe leverages OpenShift on top of its cloud infrastructure to orchestrate, scale, and manage its services. OpenShift is an implementation of Kubernetes, which enables container orchestration, scaling, and service management.
USA
Redis Cloud Redis Cloud stores and processes probabilistic data structures to provide enhanced computing capabilities. Redis Cloud also provides caching services for customer reports.USA
Runway AI Inc. AIUSA
SCSK Serviceware Corporation
SCSK Serviceware provides Adobe Experience Cloud’s customer support services, including call center functions, as the Tier1 service desk and customer care for professional services for Marketo in Japanese. To provide these services, they may process some limited personal data (such as name, phone number and email address) and details relating to business activities (e.g., the context of the support issue they are engaging with Adobe on).
Japan
Second Nature AI, Inc.
Adobe uses Second nature to process user account and profile information, transcribe user-generated content (audio, video) to text, and provide optional screen-capture recordings and their transcripts, session data, and performance and interaction metadata to users within Adobe Learning Manager.
EU; USA
Semrush Inc. All provide technical and customer support services depending on region of customer.USA
SendGrid, Inc.
SendGrid is used to send transactional emails from Adobe Commerce (such as receipts to customers, login emails, and other administration information) if a customer chooses to use this option. When enabled, SendGrid will process certain details (including email address, IP address, and subject line of emails).
EU; USA
Sinch AB
Adobe uses Sinch to provide SMS, MMS, and RCS capabilities within the product, if Sinch is licensed by customer. Note that Sinch only acts as Adobe’s sub-processor for these messaging services in the U.S. and Canada; for messaging in other countries, customers enter into terms directly with Sinch.
USA
Sisense Ltd.
Sisense provides a data analytics query and visualization software tool with particular plug-ins for Marketo that allow customers to generate specific data visualization analysis. Customers decide on the parameters of the visualization, and in doing so can choose to input user level information such as name, contact details (email, phone number), and engagement data (such as web browsing information such as clicks and open rate).
France; USA
Slack Technologies
Slack assists Adobe with resolving service requests (e.g., customer calls or partner requests on bugs, fixes and other issues). It allows Adobe to track tickets by assigning case numbers to every service inquiry we receive and track the issue to the resolution. It can distribute tickets according to priority and subject matter while giving top-level dashboards and reports on things like overall resolution time and productivity spikes. Adobe customers tend to seek support in a variety of ways (e.g., by phone, email, text, social media messaging or via community platforms). Slack also helps Adobe with omni-channel routing which allows Adobe to filter requests that come in through the different channels and get them to the right customer care support function. To provide these services, Slack may process some limited personal data (such as name, age and date of birth) and details relating to business activities (e.g., the context of the support issue they are helping to route).
EU; USA
Snowflake Computing Inc.
Adobe uses Snowflake for data warehousing and database storage services across a subset of Experience Cloud products. This includes business intelligence on campaign performance, various KPI tracking tools, and sales report features.
EU; India; USA
Speechmatics AI
Speechmatics provides automatic speech recognition software to allow for speech to text within Adobe products. To do this, Speechmatics has limited ability to process personal data contained in voice details, names, and personal data.
UK; USA
Splunk, Inc.
Splunk assists with security event logging and monitoring via the collection of system data. Logs are generated through Adobe’s software applications and are analyzed and inspected for bugs or system failures in an Adobe-managed Splunk environment. Splunk may process data about Adobe’s operating environment and configuration. This in turn can include user interactions, and sessions related to Adobe’s use of Splunk in which information and related metadata about Adobe’s network and systems architecture configurations is accessible. From a customer data perspective, Splunk may process the number and types of searches, errors, and number of active and licensed users. Additionally, Splunk offers support services to Adobe for troubleshooting which may involve access to user/customer identifiable information. Finally, there is also a possibility of certain customer data (such as IP addresses, names, contact information,) being processed as part of a security investigation, threat detection, or incident monitoring.
EU; UK; USA
Stream
Adobe uses Stream's enterprise chat offering for facilitating livestreaming chat functions with Behance. Currently, chat functionality is only available while streamers are live and is an optional service customers may choose to deploy. If deployed, Stream will have access to the personal data submitted to the chat and video in question along with names, email addresses, and user account information.
EU; USA
Teleperformance
Teleperformance supports Adobe’s customer care support services by providing technical support functions (including call center functions) and professional services for the Japan, Hong Kong and Taiwan markets (through Teleperformance Japan Co. Ltd and Beijing Interactive CRM Technology Limited). To provide these services, they may process some limited personal data (such as name, age and date of birth) and details relating to business activities (e.g., the context of the support issue they are engaging with Adobe on). Adobe remains in control of all customer data processed by Teleperformance and they are bound to act only within our specific instructions.
China; EU; India; Japan; USA
Telesign Corporation
Telesign provides mobile communication services to Adobe by relaying SMS messages with links to Adobe customers and placing automated phone voice calls that read aloud predefined messages (complementing the SMS messages service). These services are run to support functions in the Adobe Sign and Behance products. In providing these services, Telesign may access first name, last name, address, e-mail address, telephone number, location data, contact information, and device information.
EU; Serbia; UK; USA
Topaz Labs LLC USA
Twilio, Inc.
Twilio provides multi-factor authentication services allowing users to receive SMS messages and phone calls to verify their login information. Twilio’s Segment product is used to collect and transform customer data across the Adobe Frame platform. To do this, Twilio may process name, contact details (email and work number), work details (e.g., title) along with technical information such as device data, referring URL, and web browsing information associated with the authentication being verified.
USA
Workfront Inc. All provide technical and customer support services depending on region of customer.USA; United Kingdom
Zendesk Inc.
Zendesk supports Adobe’s customer care support services by providing scalable customer service solutions (including messaging, help center coordination, agent workspaces, ticketing integration, issue routing, integrations, and analytics and reporting). To provide these services, they may process some limited personal data (such as name, age and date of birth) and details relating to business activities (e.g., the context of the support issue they are engaging with Adobe on).
EU; USA
Adobe affiliates (18)
NamePurposeLocationListed since
Adobe Inc. All provide technical and customer support services depending on region of customer.Japan; USA
Adobe Development ARM, LLC All provide technical and customer support services depending on region of customer.Armenia
Adobe Research Schweiz AG All provide technical and customer support services depending on region of customer.Switzerland
Adobe Systems s.r.o. All provide technical and customer support services depending on region of customer.Australia; Czech Republic; Germany
Adobe Systems Belgium BV All provide technical and customer support services depending on region of customer.Belgium
Adobe Systems Benelux BV All provide technical and customer support services depending on region of customer.Netherlands
Adobe Systems Canada Inc. All provide technical and customer support services depending on region of customer.Canada
Adobe Systems Danmark ApS All provide technical and customer support services depending on region of customer.Denmark
Adobe Systems Engineering GmbH All provide technical and customer support services depending on region of customer.Germany
Adobe Systems Europe Limited All provide technical and customer support services depending on region of customer.United Kingdom
Adobe Systems France SAS All provide technical and customer support services depending on region of customer.France
Adobe Systems Iberica, S.L. All provide technical and customer support services depending on region of customer.Spain
Adobe Systems India Pvt. Ltd. All provide technical and customer support services depending on region of customer.India
Adobe Systems Italia Srl. All provide technical and customer support services depending on region of customer.Italy
Adobe Systems Nordic AB All provide technical and customer support services depending on region of customer.Sweden
Adobe Systems Norge AS All provide technical and customer support services depending on region of customer.Norway
Adobe Systems Romania SRL All provide technical and customer support services depending on region of customer.Romania
Adobe Systems Schweiz GmbH All provide technical and customer support services depending on region of customer.Switzerland

Web TechnologiesCSV of Adobe's web technologies · Atom feed of Adobe's web technologies

Adobe's homepage made 445 requests to 36 domains, and 22 services controlled by another company.

Advertising (10): Google Cloud, Flashtalking, Microsoft, Pinterest, Spotify AB, The Trade Desk, Inc., Pinterest, Snap Inc.; reviewed: Clickagy; usually detected as Advertising: SnapAnalytics (8): TikTok, Contentsquare, LinkedIn, ZoomInfo, Demandbase, TikTok; reviewed: iSpot.tv, Inc.; usually detected as Analytics: MetaCookie compliance (1): usually detected as Cookie compliance: OneTrustOther (3): usually detected as RUM: Akamai; Security: Forter; Surveys: Qualtrics

22 third parties by category: Advertising 10Analytics 8Cookie compliance 1Other 3

Third parties 22 · 92 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 3% of the page's requests 14
Forter Forter 3% of the page's requests 13
Flashtalking Flashtalking 2% of the page's requests 8
Clickagy clickagy.com 1% of the page's requests 6
Microsoftsubprocessor Microsoft Advertising 1% of the page's requests 6
Pinterest Pinterest Ads 1% of the page's requests 5
TikTok TikTok Pixel 1% of the page's requests 5
Contentsquare Contentsquare <1% of the page's requests 4
LinkedIn Linkedin Insight Tag <1% of the page's requests 4
Qualtrics Qualtrics <1% of the page's requests 3
Snap snapchat.com <1% of the page's requests 3
Spotify AB Podsights Spotify Pixel <1% of the page's requests 3
The Trade Desk, Inc. theTradeDesk <1% of the page's requests 3
ZoomInfo Zoominfo <1% of the page's requests 3
Akamaisubprocessor go-mpulse.net <1% of the page's requests 2
Pinterest Pinterest Ads <1% of the page's requests 2
Snap Inc. Snap Pixel <1% of the page's requests 2
iSpot.tv, Inc. ispot.tv <1% of the page's requests 2
Demandbase Demandbase <1% of the page's requests 1
Meta facebook.com <1% of the page's requests 1
OneTrust cookielaw.org <1% of the page's requests 1
TikTok TikTok Pixel <1% of the page's requests 1
First party 1 · 353 requests
Adobe AdFixus Adobe Experience Manager Adobe Experience Platform Launch Adobe Fonts Facebook Pixel HSTS HTTP/3 Java OneTrust Open Graph PWA Pinterest Conversion Tag Priority Hints Typekit 79% of the page's requests 353

8 tracked companies loaded by the homepage are not in Adobe's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (43)CSV of the companies listing Adobe · Atom feed of the companies listing Adobe

43 companies
  • 1Password 1password.com Communications
  • Accruent accruent.com Business Support
  • Acxiom acxiom.com Location: USAPurpose: Data platform, analytics, and support services
  • Adswerve adswerve.com
  • Antavo antavo.com Ecommerce Platform
  • Atomicwork atomicwork.com Development Documentation
  • Automation Anywhere automationanywhere.com Product updates messaging and critical product communications
  • Avalara avalara.com Tag management system
  • Boost.ai boost.ai This sub-processor is only applicable for customer's that use PDF for knowledge sync.; Use of PDFs for knowledge sync.
  • Botdoc botdoc.io Sign Documents (paper-free) — feature integrated into Botdoc platform
  • Breakout getbreakout.ai Design; Marketing
  • Businesswire businesswire.com Contracting process
  • Check Point Software Technologies checkpoint.com Marketing (Leads and Contacts)
  • Digicert digicert.com Execute contracts; Manage marketing automation, campaigns, and communication preferences; Provide website analytics, personalization, reporting, and website content management
  • Digital Realty digitalrealty.com Application for document management
  • Encore Digital Media encoredigitalmedia.net
  • Filevine filevine.com E-signature capabilities
  • Great Question greatquestion.com Extracts text and content from uploaded PDF files.; PDF content extraction
  • Greenhouse greenhouse.com E-signature service (Acrobat Sign) for Greenhouse Recruiting - upon enablement by customer
  • InEvent inevent.com Data syncronization with Adobe Analytics
  • inFeedo AI infeedo.ai
  • Ironclad ironcladapp.com PDF Conversion
  • JAGGAER jaggaer.com AdobeSign electronic signature for documents processed by JAGGAER Contracts+.; NOTE: Location of processing will in the country where customer managed AdobeSign account is located.
  • Keap keap.com
  • Kolide kolide.com Communications
  • Korl korl.co Document Processing; Optional conversion of presentations to PDF and PPTX formats.
  • Kulturra.com kulturra.com Contracts
  • Magic School magicschool.ai Image generation services via Adobe Express for Education Embed SDK
  • Mural mural.co Cloud-based Marketing Automation Solution
  • Nextiva nextiva.com eSignatures
  • Onit onit.com .pdf Converter via Adobe PDF API
  • People Data Labs peopledatalabs.com Adobe Software - Marketo
  • Pluralsight pluralsight.com Website Analytics and Communication Management
  • Posit posit.co Marketing automation
  • S2 Cognition s2cognition.com Invoices, Legal Contracts
  • StarRez starrez.com Creative and document software; Global software company providing creative, design, document, and marketing tools (e.g. Photoshop, Illustrator).
  • SUSE suse.com To provide marketing software support to SUSE.
  • Teleport goteleport.com Marketing Automation and Tracking
  • Turtl turtl.co Cloud-based content extraction used solely as part of the add-on service to convert PDFs
  • UltraDNS ultradns.com Execute contracts; Manage marketing automation, campaigns, and communication preferences; Provide website analytics, personalization, reporting, and website content management
  • Veeva Systems veeva.com Managed services and support for virtual events
  • Xero xero.com Electronic signing service provider
  • XING xing.com

ComplianceCSV of Adobe's compliance · Atom feed of Adobe's compliance

FedRAMP Marketplace

OfferingStatusImpactAgenciesSince
Adobe Acrobat Sign for GovernmentAuthorizedModerate11
Adobe AnalyticsAuthorizedLI-SaaS2
Adobe CampaignAuthorizedLI-SaaS4
Adobe Connect Managed Services (ACMS-GC)AuthorizedModerate4
Adobe Creative Cloud for EnterpriseAuthorizedLI-SaaS12
Adobe Document Cloud including Adobe Acrobat, Adobe Acrobat Sign, Adobe Acrobat AI Assistant, Adobe Acrobat Analyzer, and Adobe Acrobat Services (APIs)AuthorizedLI-SaaS9
Adobe Experience Manager Managed Services (AEMMS-GC)AuthorizedModerate6
Adobe Learning ManagerAuthorizedLI-SaaS2

Security program

How Adobe says it manages cybersecurity risk, in its annual report to the SEC.

Led by
Chief Security Officer reporting to the Chief Financial Officer
quote Our CSO, who reports to the Chief Financial Officer, has primary responsibility for the strategy, engineering and operations of cybersecurity across Adobe in partnership with our executive-level product leaders and our cyber legal professionals, who report to the Chief Legal Officer, and have primary responsibility for the legal aspects of cybersecurity across Adobe.
Board oversight
Audit Committee
quote Our Audit Committee of the Board (the “Audit Committee”) oversees enterprise risks, including cybersecurity risks, and the adequacy and effectiveness of our information security, technology and policies and our internal controls regarding these areas.
Outside review
Engages outside assessors or consultants
quote We consult with third parties, including cybersecurity consultants, as part of our cybersecurity threat and risk management strategy.
Its own suppliers
Reviews their security
quote Further, we maintain a vendor security review program, which is designed to provide an assessment of the security practices of those third-party vendors that process Adobe non-public data or connect to our networks.
Practices named
  • Incident response plan
  • Penetration testing
  • Vulnerability management
  • Threat intelligence
  • Security training
Read Item 1C in full

Risk Management and Strategy

Adobe has certain security processes, infrastructure, systems, policies and practices for assessing, identifying and managing risks from cybersecurity threats. We maintain an information security risk management framework for managing cybersecurity risks, priorities and projects for our products, services, infrastructure and corporate resources. As part of our framework, a cybersecurity risk steering committee meets regularly to review newly identified risks and progress on remediating existing risks.

We conduct regular security reviews, simulations and testing, including internal and external penetration testing, vulnerability assessments and regular scans on our hosts and network devices. We review available threat intelligence, including information from industry groups and our security vendor. We consult with third parties, including cybersecurity consultants, as part of our cybersecurity threat and risk management strategy.

Depending on the environment, our risk mitigation strategies include a variety of technical, physical and operational measures designed to manage and mitigate material risks from cybersecurity threats to our systems and data. We require employees annually to complete a general security awareness training, and additional engineering and security specific training may also be required for certain positions. Further, we maintain a vendor security review program, which is designed to provide an assessment of the security practices of those third-party vendors that process Adobe non-public data or connect to our networks. We maintain an information security incident response plan designed to monitor, analyze, address, escalate and report cybersecurity incidents, and escalate certain cybersecurity incidents to members of management depending on the circumstances.

For a description of the risks from cybersecurity threats that may materially affect us, see the risks described in the section titled “Risk Factors” contained in Part I, Item IA of this report, including under the headings “Security incidents, improper access to or disclosure of our customers’ data or other cybersecurity incidents may harm our reputation and materially and adversely affect our business.”

Governance

Our Board of Directors (the “Board”) addresses cybersecurity risks as part of its general oversight function. Our Audit Committee of the Board (the “Audit Committee”) oversees enterprise risks, including cybersecurity risks, and the adequacy and effectiveness of our information security, technology and policies and our internal controls regarding these areas. The Audit Committee receives regular cybersecurity updates from our Chief Security Officer (“CSO”), in conjunction with senior cyber legal and other professionals, and reports those updates to the Board. The updates address topics such as cybersecurity risks and the prevention, detection, mitigation and remediation of cybersecurity incidents. We have a Cyber Disclosure Committee, comprised of our CSO, cyber legal professionals and other cross-functional leaders, that meets regularly to assess and make determinations regarding certain cybersecurity incidents, and have an escalation process to inform management and the Audit Committee when appropriate. Additionally, our CSO identifies certain cybersecurity risks that are reviewed as part of the enterprise risk management framework and periodically presented to the Board and the Audit Committee.

Our cybersecurity risk assessment and management processes are implemented and maintained by management, including our CSO and our cyber legal professionals, whom each has extensive cybersecurity experience in their respective areas of responsibility and expertise. Our CSO, who reports to the Chief Financial Officer, has primary responsibility for the strategy, engineering and operations of cybersecurity across Adobe in partnership with our executive-level product leaders and our cyber legal professionals, who report to the Chief Legal Officer, and have primary responsibility for the legal aspects of cybersecurity across Adobe. Our CSO is supported by a team of cybersecurity, information security, information technology, operations and legal executives and professionals.

Security program from ADOBE INC.'s Form 10-K for fiscal 2025, filed Jan 15, 2026, Item 1C, in its words (evidence) FedRAMP status from the FedRAMP Marketplace (evidence)

Security recordCSV of Adobe's security record · Atom feed of Adobe's security record

What public security catalogs list for Adobe, in their words.

Known exploited vulnerabilities

83 vulnerabilities in Adobe's software that CISA lists as exploited in the wild.

CVEProductVulnerabilityListed
CVE-2026-48356Commerce and MagentoAdobe Commerce and Magento Unrestricted Upload of File with Dangerous Type Vulnerability
CVE-2026-71362Commerce and Magento Adobe Commerce and Magento Incorrect Authorization Vulnerability
CVE-2026-75650Commerce and MagentoAdobe Commerce and Magento Improper Neutralization of Special Elements Used in a Template Engine Vulnerability
CVE-2026-48282ColdFusionAdobe ColdFusion Path Traversal Vulnerability
CVE-2009-3459Acrobat and ReaderAdobe Acrobat and Reader Heap-Based Buffer Overflow Vulnerability
CVE-2020-9715AcrobatAdobe Acrobat Use-After-Free Vulnerability
CVE-2026-34621Acrobat and ReaderAdobe Acrobat and Reader Prototype Pollution Vulnerability
CVE-2025-54236Commerce and MagentoAdobe Commerce and Magento Improper Input Validation Vulnerability
CVE-2025-54253Experience Manager (AEM) FormsAdobe Experience Manager Forms Code Execution Vulnerability
CVE-2017-3066ColdFusionAdobe ColdFusion Deserialization Vulnerability
73 more
CVEProductVulnerabilityListed
CVE-2024-20767ColdFusionAdobe ColdFusion Improper Access Control Vulnerability
CVE-2013-0643Flash PlayerAdobe Flash Player Incorrect Default Permissions Vulnerability
CVE-2013-0648Flash PlayerAdobe Flash Player Code Execution Vulnerability
CVE-2014-0497Flash PlayerAdobe Flash Player Integer Underflow Vulnerablity
CVE-2014-0502Flash PlayerAdobe Flash Player Double Free Vulnerablity
CVE-2024-34102Commerce and Magento Open SourceAdobe Commerce and Magento Open Source Improper Restriction of XML External Entity Reference (XXE) Vulnerability
CVE-2023-29300ColdFusionAdobe ColdFusion Deserialization of Untrusted Data Vulnerability used by ransomware
CVE-2023-38203ColdFusionAdobe ColdFusion Deserialization of Untrusted Data Vulnerability used by ransomware
CVE-2023-21608Acrobat and ReaderAdobe Acrobat and Reader Use-After-Free Vulnerability
CVE-2023-26369Acrobat and ReaderAdobe Acrobat and Reader Out-of-Bounds Write Vulnerability
CVE-2023-26359ColdFusionAdobe ColdFusion Deserialization of Untrusted Data Vulnerability
CVE-2023-29298ColdFusionAdobe ColdFusion Improper Access Control Vulnerability
CVE-2023-38205ColdFusionAdobe ColdFusion Improper Access Control Vulnerability
CVE-2023-26360ColdFusionAdobe ColdFusion Deserialization of Untrusted Data Vulnerability
CVE-2007-5659Acrobat and ReaderAdobe Acrobat and Reader Buffer Overflow Vulnerability
CVE-2008-0655Acrobat and ReaderAdobe Acrobat and Reader Unspecified Vulnerability
CVE-2009-1862Acrobat and Reader, Flash PlayerAdobe Acrobat and Reader, Flash Player Unspecified Vulnerability
CVE-2009-3953Acrobat and ReaderAdobe Acrobat and Reader Universal 3D Remote Code Execution Vulnerability
CVE-2009-4324Acrobat and ReaderAdobe Acrobat and Reader Use-After-Free Vulnerability
CVE-2010-1297Flash PlayerAdobe Flash Player Memory Corruption Vulnerability
CVE-2010-2883Acrobat and ReaderAdobe Acrobat and Reader Stack-Based Buffer Overflow Vulnerability
CVE-2011-0609Flash PlayerAdobe Flash Player Unspecified Vulnerability
CVE-2011-2462Reader and AcrobatAdobe Reader and Acrobat Universal 3D Memory Corruption Vulnerability
CVE-2012-0754Flash PlayerAdobe Flash Player Memory Corruption Vulnerability
CVE-2012-0767Flash PlayerAdobe Flash Player Cross-Site Scripting (XSS) Vulnerability
CVE-2012-5054Flash PlayerAdobe Flash Player Integer Overflow Vulnerability
CVE-2018-4990Acrobat and ReaderAdobe Acrobat and Reader Double Free Vulnerability
CVE-2014-0546Reader and AcrobatAdobe Reader and Acrobat Sandbox Bypass Vulnerability
CVE-2014-8439Flash PlayerAdobe Flash Player Dereferenced Pointer Vulnerability
CVE-2015-0310Flash PlayerAdobe Flash Player ASLR Bypass Vulnerability
CVE-2015-8651Flash PlayerAdobe Flash Player Integer Overflow Vulnerability
CVE-2016-0984Flash Player and AIRAdobe Flash Player and AIR Use-After-Free Vulnerability
CVE-2016-1010Flash Player and AIRAdobe Flash Player and AIR Integer Overflow Vulnerability
CVE-2018-5002Flash PlayerAdobe Flash Player Stack-based Buffer Overflow Vulnerability
CVE-2014-9163Flash PlayerAdobe Flash Player Stack-Based Buffer Overflow Vulnerability
CVE-2015-0311Flash PlayerAdobe Flash Player Remote Code Execution Vulnerability
CVE-2015-0313Flash PlayerAdobe Flash Player Use-After-Free Vulnerability
CVE-2015-3113Flash PlayerAdobe Flash Player Heap-Based Buffer Overflow Vulnerability
CVE-2015-5122Flash PlayerAdobe Flash Player Use-After-Free Vulnerability
CVE-2015-5123Flash PlayerAdobe Flash Player Use-After-Free Vulnerability
CVE-2012-2034Flash PlayerAdobe Flash Player Memory Corruption Vulnerability
CVE-2013-2729Reader and AcrobatAdobe Reader and Acrobat Arbitrary Integer Overflow Vulnerability
CVE-2009-0927Reader and AcrobatAdobe Reader and Adobe Acrobat Stack-Based Buffer Overflow Vulnerability
CVE-2010-2861ColdFusionAdobe ColdFusion Directory Traversal Vulnerability used by ransomware
CVE-2016-4171Flash PlayerAdobe Flash Player Remote Code Execution Vulnerability
CVE-2016-7892Flash PlayerAdobe Flash Player Use-After-Free Vulnerability
CVE-2009-3960BlazeDSAdobe BlazeDS Information Disclosure Vulnerability used by ransomware
CVE-2013-0625ColdFusionAdobe ColdFusion Authentication Bypass Vulnerability
CVE-2013-0629ColdFusionAdobe ColdFusion Directory Traversal Vulnerability
CVE-2013-0631ColdFusionAdobe ColdFusion Information Disclosure Vulnerability
CVE-2008-2992Acrobat and ReaderAdobe Reader and Acrobat Input Validation Vulnerability used by ransomware
CVE-2010-0188Reader and AcrobatAdobe Reader and Acrobat Arbitrary Code Execution Vulnerability used by ransomware
CVE-2011-0611Flash PlayerAdobe Flash Player Remote Code Execution Vulnerability
CVE-2012-1535Flash PlayerAdobe Flash Player Arbitrary Code Execution Vulnerability
CVE-2013-0632ColdFusionAdobe ColdFusion Authentication Bypass Vulnerability
CVE-2013-0640Reader and AcrobatAdobe Reader and Acrobat Memory Corruption Vulnerability
CVE-2013-0641ReaderAdobe Reader Buffer Overflow Vulnerability
CVE-2013-3346Reader and AcrobatAdobe Reader and Acrobat Memory Corruption Vulnerability
CVE-2014-0496Reader and AcrobatAdobe Reader and Acrobat Use-After-Free Vulnerability
CVE-2015-3043Flash PlayerAdobe Flash Player Memory Corruption Vulnerability
CVE-2015-5119Flash PlayerAdobe Flash Player Use-After-Free Vulnerability
CVE-2015-7645Flash PlayerAdobe Flash Player Arbitrary Code Execution Vulnerability used by ransomware
CVE-2016-1019Flash PlayerAdobe Flash Player Arbitrary Code Execution Vulnerability used by ransomware
CVE-2016-4117Flash PlayerAdobe Flash Player Arbitrary Code Execution Vulnerability used by ransomware
CVE-2016-7855Flash PlayerAdobe Flash Player Use-After-Free Vulnerability
CVE-2017-11292Flash PlayerAdobe Flash Player Type Confusion Vulnerability
CVE-2018-15982Flash PlayerAdobe Flash Player Use-After-Free Vulnerability used by ransomware
CVE-2022-24086Commerce and Magento Open SourceAdobe Commerce and Magento Open Source Improper Input Validation Vulnerability
CVE-2018-15961ColdFusionAdobe ColdFusion Unrestricted File Upload Vulnerability
CVE-2018-4878Flash PlayerAdobe Flash Player Use-After-Free Vulnerability used by ransomware
CVE-2018-4939ColdFusionAdobe ColdFusion Deserialization of Untrusted Data Vulnerability
CVE-2021-21017Acrobat and ReaderAdobe Acrobat and Reader Heap-based Buffer Overflow Vulnerability
CVE-2021-28550Acrobat and ReaderAdobe Acrobat and Reader Use-After-Free Vulnerability

Data breaches

  • Adobe 152,445,165 accounts Email addresses; Password hints; Passwords; Usernames

    In October 2013, 153 million Adobe accounts were breached with each containing an internal ID, username, email, encrypted password and a password hint in plain text. The password cryptography was poorly done and many were quickly resolved back to plain text. The unencrypted hints also disclosed much about the passwords adding further to the risk that hundreds of millions of Adobe customers already faced.

    Have I Been Pwned

Source: CISA Known Exploited Vulnerabilities catalog (evidence) Breach data: Have I Been Pwned (CC BY 4.0), which calls every entry a breach, including data scraped from public pages (evidence)

Incidents reported by Adobe's subprocessorsCSV of incidents reported by vendors Adobe lists · Atom feed of incidents reported by vendors Adobe lists

405 reported incidents in the last 30 days, by 20 of the vendors Adobe lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Adobe was involved.

DateCompanyIncidentImpactLasted
Twilio· SendGridVoice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia minorongoing
Red Hataccess.redhat.com - Home & Community Outage criticalongoing
Twilio· SendGridSMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France minorongoing
Twilio· SendGridSMS Delivery Delays from Twilio to Virgin Mobile Colombia minorongoing
Twilio· SendGridSMS Delivery Delays from Twilio to Telenor Pakistan minor5 h 6 min
OpenAIGPT-image-2.5 and 2.6 Sunburst & Flare High error rate minor32 min
SnowflakeINC20000347 minor32 min
SinchDelivery Issue SMS Verfication China - China Mobile minorongoing
Twilio· SendGridMMS Delivery Failures from Twilio to GCI United States minor3 min
Twilio· SendGridSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
Twilio· SendGridSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
Twilio· SendGridSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
TelesignQuality degradation - United States (US) - ATT Mobility (10DLC) - 11/11/26 no impact stated4 h 13 min
SinchDelivery Issue - United States - AT&T minor3 h 22 min
Twilio· SendGridSMS Delivery Delays from Twilio to MTS Kazakhstan minor14 h 6 min
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minor11 h 19 min
OpenAIUnable to start new Workspace Agent runs critical9 h 42 min
Twilio· SendGridMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minor16 h 29 min
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
Twilio· SendGridVoice Call Failures in JP1 minor3 h 51 min
SinchPost-Incident Notification - Customer Dashboard login no impact stated—
Twilio· SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
Twilio· SendGridRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
Red Hataccess.redhat.com Community and Discussions no impact statedongoing

And 380 more. All of them: CSV · Who is around them.

ChangesCSV of Adobe's changes · Atom feed of Adobe's changes

See the list as we read it on any date: Time machine

  1. Changed registry listing: fedramp:FR1832870021 evidence: registry listing: fedramp:FR1832870021
  2. Changed registry listing: fedramp:FR1820435960 evidence: registry listing: fedramp:FR1820435960
  3. Changed registry listing: fedramp:FR1832870021 evidence: registry listing: fedramp:FR1832870021
  4. Changed registry listing: fedramp:FR1820435960 evidence: registry listing: fedramp:FR1820435960
  5. Changed registry listing: fedramp:FR2108360349 evidence: registry listing: fedramp:FR2108360349
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