Third Party Index

Town

town.com

Town declares 20 subprocessors in its subprocessor list, which we last checked on Oct 10, 2026 (evidence). They include Amazon Web Services, OpenAI and Anthropic. No published changes since we first read it on Oct 10, 2026.

Subprocessors CSV of Town's subprocessors · Atom feed of Town's subprocessors DORA draft CSV of Town's subprocessors as declared by Town what's this? · 

20 third parties.

NamePurposeLocationListed since
Amazon Web Services (Bedrock) AIManaged AI model hosting for supported Bedrock-backed requests.
Anthropic AILarge language model processing for assistant and routine features.
Apple Push notification delivery through Apple Push Notification service.
Axiom Operational log ingestion, storage, and observability analysis.
Convex Application backend, database, file storage, and realtime sync.
E2B Sandboxed code execution for supported routine automation features.
ElevenLabs AISpeech synthesis and related voice generation routines.
Linq iMessage and text message delivery for the texting channel.
Meta (WhatsApp Cloud API) WhatsApp message delivery, receipt handling, and channel operations.
OpenAI AIModel inference for selected AI features and provider routing.
OpenRouter AIModel routing and inference for supported LLM requests.
Pipedream OAuth credential management and API request execution for Pipedream-backed integrations.
Reducto Document parsing and structured file extraction.
Resend Transactional email delivery and inbound email processing.
SendGrid Fallback transactional email delivery.
Sentry Application monitoring, error reporting, and replay diagnostics.
Statsig Product analytics, experimentation, and feature flag delivery.
Telegram Telegram bot messaging, media transfer, and channel operations.
Vapi AI phone calls, call orchestration, and call transcript processing.
Vercel Website hosting, content delivery, and supporting storage services.

Incidents reported by Town's subprocessorsCSV of incidents reported by vendors Town lists · Atom feed of incidents reported by vendors Town lists

269 reported incidents in the last 30 days, by 12 of the vendors Town lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Town was involved.

DateCompanyIncidentImpactLasted
ResendDelayed new team provisioning and contact webhook delivery minor33 min
SendGridSMS Delivery Delays from Twilio to Digitel Venezuela minorongoing
SendGridSMS Delivery Delays and Failures from Twilio to Zamtel Zambia minor6 h 19 min
SendGridVoice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers minor7 h 23 min
SendGridElevated Errors Affecting Sip Domain Configuration no impact stated32 min
SendGridSMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand minorongoing
VercelDelays in Drains, Observability, and Workflow in Washington (iad1) major1 h 21 min
LinqDegraded message sending and receiving minor21 min
OpenAIWorkspace admins may be unable to manage plugins major1 h 38 min
ResendDelayed new team provisioning and contact webhook delivery minor22 min
OpenAISome ChatGPT content may be unavailable on Android major3 h 26 min
OpenAIDelayed Costs data in the Compliance API minorongoing
SendGridSMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States minor2 h 50 min
SendGridSMS Delivery Delays from Twilio Alphanumeric Sender Type to Telenor Norway minor4 h 1 min
SendGridSMS Delivery Delays from Twilio to TIM and Noverca Italia Srl Italy minor4 h 40 min
SendGridSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China minorongoing
SendGridSMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire minor2 h 48 min
SendGridSMS Delivery Delays from Twilio to Verizon United States minor8 h 33 min
ElevenLabsIncreased Dubbing Latency and Failure Rate major6 h 1 min
ElevenLabsAgent SIP Conversation Disruption major24 min
SendGridVoice Call Failures from a Subset of Twilio Phone Numbers to Norway minor5 h 14 min
ElevenLabsMusic 2.5 endpoints performance degraded minor10 min
OpenAISome APAC users are seeing errors in ChatGPT Work, conversations, and GPTs. minor1 h 33 min
SendGridTwilio SMS Delivery Issues minor6 h 27 min
OpenAIElevated errors with GPT-5.6 Instant in FedRAMP workspaces minor21 min

And 244 more. All of them: CSV · Who is around them.

ChangesCSV of Town's changes · Atom feed of Town's changes

None since tracking began.

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