Userpilot

userpilot.com

Userpilot declares 1 subprocessor in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). It is Amazon Web Services. No published changes since we first read it on Sep 22, 2026. 18 tracked vendors name Userpilot as a subprocessor, including Zuora, Thinkific and Amplemarket.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

1 third party.

NamePurposeLocationListed since
Amazon Web Services By default, our AWS servers are hosted in the US, with EU hosting available on select plans; Cloud Hosting ProviderUnited States, Europe

Web TechnologiesCSV · Atom

Userpilot's homepage made 106 requests to 5 domains, and 2 services controlled by another company.

Analytics (1): CloudflareCDN (1): usually detected as CDN: jsDelivr

2 third parties by category: Analytics 1CDN 1

Third parties 2 · 3 requests
jsDelivr jsdelivr.net 2% of the page's requests 2
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
First party 1 · 103 requests
Userpilot Amazon ALB Amazon Web Services Cloudflare Elementor 3.32.4 Google Tag Manager HubSpot Max Mega Menu MySQL Open Graph PHP PWA Plausible Priority Hints RSS Swiper Userpilot WP Rocket 3.20.0.3 WordPress Yoast SEO 26.1.1 jQuery 3.7.1 jQuery Migrate 3.4.1 jsDelivr 97% of the page's requests 103

2 tracked companies loaded by the homepage are not in Userpilot's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (18)CSV · Atom

18 companies
  • Amplemarket amplemarket.com Engineering; Used for product analytics to understand user behavior, feature usage, and engagement, and to generate insights to improve our services.
  • Amplience amplience.com Analytics
  • BrightLocal brightlocal.com Software to provide in-app messaging
  • Cerenade cerenade.com In-app onboarding, product messaging, and product usage analytics
  • Factors.ai factors.ai Ongoing
  • HeyOrca! heyorca.com
  • Recruit CRM recruitcrm.io Product experience software for contextual onboarding experiences.
  • S-Docs sdocs.com To streamline user onboarding and capture product analytics while using S-Docs.
  • Salesmsg salesmessage.com
  • Skribble skribble.com In-app interactions with users with System Users on the Skribble platform primarily to provide contextualised help to users (e.g. via a help center)
  • SocialPilot socialpilot.co Digital Adoption Platform & Customer Feedback
  • Suptask suptask.com User experience and onboarding guiding
  • Synder synder.com Data analytics; In-app onboarding, guidance and product analytics.
  • Thinkific thinkific.com Delivers contextual in-app communications
  • Vivantio vivantio.com Analytics
  • Younium younium.com Product and design; Userpilot is a product analytics tool that supports younium with in app analytics and communication support.
  • Zuora zuora.com As a Customer uses Zuora Billing, Userpilot records the Customer’s Zuora user ID and information from their Zuora user profile, including business email address and name. Userpilot also records information about the user’s location in the application and details about the user’s browser. Data is transferred continuously as the user interacts with the application. Data is processed for the purpose of offering in-context assistance and announcements to users based on their individual usage of the application. Standard Contractual Clauses
  • Zyte zyte.com Customer onboarding and analytics tool

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Userpilot's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 0 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Service Degradation Under Investigationminor16 min
Delayed Data Ingestion (US - Enterprise)minor1 h 35 min
EU Region Service Degradationmajor50 min

Incidents per month

0 2 4 Jul 2026: 3 incidents (1 major, 2 minor) · partial: our history begins Jul 4 · typical time to resolve 50 min Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2026: 0 incidents Jul 2026Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Userpilot's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Userpilot's site

Userpilot transparency rating

It updates with the rating.

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[![Userpilot transparency rating on Third Party Index](https://thirdpartyindex.com/badge/userpilot.svg)](https://thirdpartyindex.com/vendors/userpilot)