Thinkific

thinkific.com

Thinkific declares 50 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 4 tracked vendors name Thinkific as a subprocessor, including Sendmarc, JDXpert and Keap.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

50 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc.
Public website content served to website visitors may be stored with Amazon Web Services, Inc., and transmitted by Amazon Web Services, Inc., to website visitors, to expedite transmission.
Global; United States
Apollo Provides GraphQL hosting for the Thinkific platformUnited States
Avalara Tax compliance for Thinkific subscriptionsUnited States
Baremetrics Subscription analytics and insightsUnited States
Bigmarker Virtual conferencing and virtual eventsUnited States
Breadcrumbs.io Lead scoring utilizing customer attribute dataCanada
Brightback Dunning service for Thinkific subscriptionsUnited States
Calendly Call scheduling with Thinkific customersUnited States
Carry Technologies, Inc. dba Hightouch Used to transfer data between Thinkific Services and other listed Sub-processorsUnited States
Chili Piper Call scheduling and lead routingUnited States
Clearbit.com Enriching customer level dataUnited States
Cloudflare Inc.
DNS, SSL Termination and Web Application Firewall; Public website content served to website visitors may be stored with Cloudflare, Inc., and transmitted by Cloudflare, Inc., to website visitors, to expedite transmission.
Global; United States
Crossbeam Customer data aggregation service to evaluation partnership potentialUnited States
Delighted Net Promoter Score to gather customer feedbackUnited States
EnjoyHQ Stores, organizes and synthesizes qualitative customer data (video, text, images)United Kingdom
eSentire Manage Detect Response providerCanada
FileStack Transmits uploads to the Thinkific platformUnited States
Fullstory Product analytics and insightsUnited States
Gong.io Sales conversations intelligence platformUnited States
Google Communication, collaboration, analytics and insightsUnited States
Hubspot Provides lead qualification, personalized experience, and emails for Thinkific customersUnited States
JUSTT.AI To automate chargeback disputesUnited States
Lakera AI prompt moderation and securityIreland
Looker Big data analytics platform used by internal Thinkific teamsUnited States
Mailgun Used by the Thinkific platform to provide email servicesUnited States
Maven AGI Delivers automated Chat supportUnited States
Mimecast Email security and Data Loss PreventionUnited States
Mixpanel Event tracking analytics and insightsUnited States
Netskope Cloud Access Security BrokerUnited States
New Relic Application Performance ManagementUnited States
Onetrust Cookie Consent ManagementUnited States
OpenAI, L.L.C. AIService provider for AI powered features.United States
Outreach Customer contact tool utilized across sales to automate emailingUnited States
Prismatic
Provides the integration platform that powers optional connections between Thinkific and third-party applications. Prismatic only processes data if you connect one of these integrations to your account.
United States
Profitwell Dunning service for Thinkific subscriptionsUnited States
Salesforce Stores customer contact information, subscription status, and other customer related informationUnited States
Scorebuddy Quality assurance for support requestsIreland
Slack Real time chat communication with Thinkific PartnersUnited States
Stitch Data ETL serviceUnited States
Stream.io Inc. Real-Time Messaging CapabilitiesUnited States
Stripe Payment ProcessingUnited States
Transloadit Transmits uploads to the Thinkific platformUnited States
TypeForm Request product feedback from Thinkific customersSpain
Unbounce Lead generation dynamic landing page platformCanada
UserPilot Delivers contextual in-app communicationsUnited States
Wistia Video hosting platform for the Thinkific platformUnited States
Workday Customer invoicing and payment information stored for accounting purposesUnited States
Zapier Workflow Automation toolUnited States
Zendesk Used by technical support and the customer success team to manage tickets concerning product support, billing, and other related issuesUnited States
Zoom Video conferencingUnited States

Web TechnologiesCSV · Atom

Thinkific's homepage made 129 requests to 30 domains, and 18 services controlled by another company.

Analytics (9): HubSpot, TikTok, Clay, LinkedIn, Meta, Hotjar, Cloudflare, TikTok; reviewed: MixpanelAdvertising (3): StackAdapt, Microsoft; reviewed: ArtsAITag managers (1): Google CloudCookie compliance (1): OneTrustCDN (1): jsDelivrOther (3): Affiliate programs: PartnerStack; Font scripts: Font Awesome; SEO: Ahrefs

18 third parties by category: Analytics 9Advertising 3Tag managers 1Cookie compliance 1CDN 1Other 3

Third parties 18 · 61 requests
OneTrustsubprocessor OneTrust 9% of the page's requests 12
HubSpotsubprocessor HubSpot HubSpot Analytics 5% of the page's requests 7
TikTok TikTok Pixel 5% of the page's requests 6
Clay Clay Web Intent 3% of the page's requests 4
Font Awesome Font Awesome 3% of the page's requests 4
StackAdapt StackAdapt 3% of the page's requests 4
Google Cloudsubprocessor Google Tag Manager 2% of the page's requests 3
LinkedIn Linkedin Insight Tag 2% of the page's requests 3
Meta Facebook Pixel 2.9.435 2% of the page's requests 3
Microsoft Microsoft Advertising 2% of the page's requests 3
PartnerStack PartnerStack 2% of the page's requests 3
Hotjar Hotjar 2% of the page's requests 2
Mixpanelsubprocessor mxpnl.com 2% of the page's requests 2
Ahrefs Ahrefs <1% of the page's requests 1
ArtsAI arttrk.com <1% of the page's requests 1
Cloudflaresubprocessor Cloudflare Browser Insights <1% of the page's requests 1
TikTok TikTok Pixel <1% of the page's requests 1
jsDelivr jsDelivr <1% of the page's requests 1
First party 1 · 68 requests
Thinkific ArtsAI Cloudflare HSTS HTTP/3 Kinsta Max Mega Menu MySQL Open Graph PHP Priority Hints RSS Swiper Unpkg WordPress WordPress Block Editor WordPress Site Editor Yoast SEO 28.6 Yoast SEO Premium 28.6 core-js 3.32.2 jQuery 3.7.1 53% of the page's requests 68

10 tracked companies loaded by the homepage are not in Thinkific's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (4)CSV · Atom

4 companies
  • JDXpert jdxpert.com Customer Training
  • Keap keap.com
  • Sendmarc sendmarc.com Customer support; Online Learning
  • WSO2 wso2.com For providing WSO2 training and product exams.

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: 1 incident (1 minor)Aug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 no impact stated)Sep 29: no incident reportedSep 30: 1 incident (1 major)Oct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: 1 incident (1 major)Oct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: 1 incident (1 no impact stated)Nov 12: no incident reported

90 days agotoday

  • 6 incidents in 90 days
  • 2 major or critical
  • 1 h 45 min typical time to resolve
  • 1 h 1 min longest major
BeganIncidentImpactLasted
Student Dashboard Not Loading Enrolled Course Cardsno impact stated1 h 45 min
Learner Hub Is Down - We've Identified the Problemmajor24 min
THINKIFIC APP DOWNmajor1 h 1 min
Asset Library Outageno impact stated5 h 58 min
Video Uploads Failingminor2 h 11 min
Asset Library and New Course Builder Not Loadingminor53 min
SCORM courses not loading on Thinkific Mobile and Branded Mobile appsminor2 h 29 min
Thinkific App: Account Management Service Disruptionminor3 h 28 min

Incidents per month

0 2 4 Dec 2025: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 9 h 44 min Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 1 incident (1 no impact stated) · typical time to resolve 12 days Apr 2026: 0 incidents May 2026: 1 incident (1 minor) · typical time to resolve 3 h 28 min Jun 2026: 0 incidents Jul 2026: 1 incident (1 minor) · typical time to resolve 2 h 29 min Aug 2026: 2 incidents (2 minor) · typical time to resolve 2 h 11 min Sep 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 5 h 58 min Oct 2026: 1 incident (1 major) · typical time to resolve 24 min Nov 2026: 1 incident (1 no impact stated) · typical time to resolve 1 h 45 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Thinkific Application6

As Thinkific's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Thinkific's subprocessorsCSV · Atom

104 reported incidents in the last 30 days, by 17 of the vendors Thinkific lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Thinkific was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
QualtricsLatency in multiple services in the Japanese region minor53 min
ZoomService Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region. minor2 h 35 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
ZoomService Degradation Affecting a subset of users with ZVA and ZoomMate no impact stated1 min
OpenAIElevated Errors On API minor42 min
Chili PiperCRM actions stuck in processing major44 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
MimecastIssues Affecting Customers on the ZA Grid no impact stated2 h 40 min
QualtricsWe experienced an issue loading survey projects and the My Projects Page in the European region no impact stated1 min
ZoomService Degradation Affecting Zoom Inbound SMS Service in the AU region minor1 h
OpenAIElevated errors with image generation minor1 h 49 min
HightouchProcessing delay for subset of Events no impact stated—
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
ZoomService Degradation Affecting Zoom Mail, Calendar and Scheduler. minor1 h 37 min
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
MixpanelDuplicate charges on a subset of customer accounts no impact stated—
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
ZapierChat with Sales temporarily unavailable no impact stated3 h 28 min
FullstoryDelays in syncing to S3 data warehouses (EU1) minor8 h 46 min
New RelicData and Alerts Irregularities for US Region no impact stated—
Fullstory[Resolved] Delayed Session Data Availability (NA1 & EU1 Data Centers) no impact stated—
ZapierDelayed or failed template recommendations and template setup no impact stated36 min

And 79 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Thinkific's site

Thinkific transparency rating

It updates with the rating.

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