ABBYY

abbyy.com

ABBYY declares 21 subprocessors, plus 11 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Zendesk and Rocketlane. No published changes since we first read it on Nov 5, 2026. 5 tracked vendors name ABBYY as a subprocessor, including SS&C Blue Prism, Nutshell and Blackboard.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

21 third parties, 11 affiliates.

NamePurposeLocationListed since
A4IT Consulting BVBA,VAT BE 0568.859.567 EU
Andre Voltmann Consulting, Local tax ID: 97409/00034 EU
Armaxon Consultancy, Ltd EU
ARONDOR SAS, VAT FR15444720460 EU
AU BAY SA, VAT 67391504693 EU
Digital Storm S.R.L. EU
Doc@work, VAT FR34 814 729 844 EU
FormTran, Inc. US
Gomaq Máquinas para Escritório Ltda Brazil
Humans 4 Help, VAT: FR 42818383093 EU
Makna Solutions, VAT: DE346482726 EU
MARIL CBO TR (DBA WiseTREND Advanced OCR) US
mDOC Document Processing & Software Engineering, VAT EU
Microsoft Ireland Operations Limited and its affiliates (Microsoft Corporation) Cloud computing, storage and networking; physical security of hardwareEU/USA
NetContent LLC US
Paragon Business Solutions Bvba, VAT BE0525.987.547 EU
Roborana NV, VAT BE0678744731 EU
Rocketlane Corp Customer Onboarding, Project Delivery, and data sharing platformUSA
SAS Novelis Consulting EU
Wisercat Software OU, VAT EE101311203 EU
Zendesk, Inc. Client service and engagement platform to manage client requestUSA
ABBYY affiliates (11)
NamePurposeLocationListed since
ABBYY d.o.o. Beograd Serbia
ABBYY Europe GmbH EU
ABBYY France SARL EU
ABBYY Hungary Kft. Hungary
ABBYY KYIV - TRI POD LLC Ukraine
ABBYY Software House Ukraine Ukraine
ABBYY Software Iberica EU
ABBYY Solutions Ltd. EU
ABBYY UK Ltd UK
ABBYY USA Software House, Inc. USA
ABBYYSOFTWARE INDIA PRIVATE LIMITED India

Web TechnologiesCSV · Atom

ABBYY's homepage made 130 requests to 8 domains, and 6 services controlled by another company.

Analytics (1): CloudflareTag managers (1): Google CloudLive chat (1): Qualified.com, Inc.Cookie compliance (1): UsercentricsOther (1): usually detected as Issue trackers: SentryUnclassified (1): no technology detected from them: Sitecore

6 third parties by category: Analytics 1Tag managers 1Live chat 1Cookie compliance 1Other 1Unclassified 1

Third parties 6 · 69 requests
Qualified.com, Inc. Qualified 29% of the page's requests 38
Usercentrics Usercentrics 17% of the page's requests 22
Sitecore sitecorecloud.io 4% of the page's requests 5
Google Cloud Google Tag Manager 2% of the page's requests 2
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
Sentry sentry.io <1% of the page's requests 1
First party 1 · 61 requests
ABBYY GraphQL HSTS Microsoft Clarity Next.js 15.5.9 Open Graph React Sentry Sitecore Experience Edge Sitecore Experience Platform Swiper Vercel Webpack core-js 3.25.5 47% of the page's requests 61

5 tracked companies loaded by the homepage are not in ABBYY's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (5)CSV · Atom

5 companies
  • Blackboard blackboard.com OCR engine for PDF alternative text conversions
  • JAGGAER jaggaer.com Add-on functionality (“Digital Capture”) that enables automated capture and extraction of invoice data from paper and PDF invoices
  • Nutshell nutshell.com Enables our business card scanner; OCR services
  • Sidetrade sidetrade.com (Optical Character Recognition (OCR); Cash Application (Optical Character Recognition (OCR) of Remittance e-mail content). Used by Sidetrade to scan and identify content of remittance emails transferred by Customer to Sidetrade
  • SS&C Blue Prism blueprism.com Blue Prism Process Intelligence powered by ABBYY Timeline and ABBYY FlexiCapture. Customers choose whether or not to use Blue Prism Process Intelligence and/or ABBYY FlexiCapture.; Provider of second line customer support to customers who use Blue Prism Process Intelligence Powered by ABBYY Timeline and ABBYY FlexiCapture.

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as ABBYY's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: 1 incident (1 no impact stated)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: 1 incident (1 no impact stated)Sep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: 2 incidents (2 major)Sep 24: 2 incidents (1 major, 1 minor)Sep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: 1 incident (1 minor)Oct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: 2 incidents (2 no impact stated)Oct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: 1 incident (1 major)Nov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 10 incidents in 90 days
  • 4 major or critical
  • 16 h 40 min typical time to resolve
  • 16 h 40 min longest major
BeganIncidentImpactLasted
Vantage Cloud 3 US: Errors when opening or editing skills in Advanced Designermajor16 h 40 min
Processing delays in Vantage 3.x USno impact stated8 days
Vantage 3 Cloud EU - Transaction processing delays and failuresno impact stated—
Processing delays in Vantage 3.x USminor4 days
Vantage Cloud 3: Email import disruptionmajor5 h 49 min
FlexiCapture - AU | Degraded Performance: Message Processing Delayminor1 h 23 min
ABBYY Vantage Cloud 3 US – Transaction Failuresmajor3 h 13 min
ABBYY FlexiCapture Cloud – License Errorsmajor5 h 21 min

Incidents per month

0 3 6 Dec 2025: 3 incidents (1 major, 1 minor, 1 no impact stated) · typical time to resolve 3 h 27 min Jan 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 10 h 20 min Feb 2026: 5 incidents (1 critical, 2 major, 1 minor, 1 no impact stated) · typical time to resolve 9 h 19 min Mar 2026: 1 incident (1 no impact stated) · typical time to resolve 5 h 46 min Apr 2026: 1 incident (1 critical) · typical time to resolve 6 h May 2026: 0 incidents Jun 2026: 3 incidents (3 minor) · typical time to resolve 6 days Jul 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 4 h 7 min Aug 2026: 3 incidents (2 minor, 1 no impact stated) · typical time to resolve 2 h 15 min Sep 2026: 5 incidents (3 major, 1 minor, 1 no impact stated) · typical time to resolve 5 h 21 min Oct 2026: 3 incidents (1 minor, 2 no impact stated) · typical time to resolve 8 days Nov 2026: 1 incident (1 major) · typical time to resolve 16 h 40 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
US3

As ABBYY's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for ABBYY's site

ABBYY transparency rating

It updates with the rating.

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