Nutshell

nutshell.com · Part of WebFX

Nutshell declares 18 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 1 tracked vendor, WebFX, names Nutshell as a subprocessor.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

18 third parties.

NamePurposeLocationListed since
ABBYY USA Software House, Inc Enables our business card scanner; OCR servicesUSA
Amazon Web Services Cloud provider; Provides our hosting and data storage servicesUSA
Anthropic AIAI services; Enables content summarization and AI agentsUSA, Europe, Asia, Australia
Apple, Inc Delivers push notifications to iOS devices; Mobile infrastructureUSA, plus Apple global infrastructure
Beefree Content builder; Content builder for Email and HTML pagesIreland
Deepgram AIAudio processing; Provides AI-powered transcription servicesUSA and other countries
Exa AI services; Webpage crawling for chatbot context knowledge documentsUSA
Filestack, Inc. File processing; Processes and transfers uploaded filesUSA
Google Workspace Cloud & communication provider; Enables corporate email access and delivers push notifications to Android devices.USA
Intercom Customer support; Enables our email & chat supportUSA
LlamaIndex AI Services; PDF parsing for chatbot context knowledge documentsUSA
OpenAI AIAI services; Provides content summarizations and AI agentsUSA
People Data Labs Data enrichment; Enables Nutshell IQ and other enrichment servicesUSA
Recurly Payment processing; Provides billing and payment processing, storing customer credit cards with PCI-DSS complianceUSA
Slack Internal collaborationUSA
SurveyMonkey, Inc. Form handling; Provides upload forms for customer importsUSA
Twilio Data and telephony provider; Provides telefony services for click-to-call and SMS. Provides internal product usage analytics.USA
WebFX Marketing analytics; Provides web visitor analytics and form submission routing for connected forms.USA

Web TechnologiesCSV · Atom

Nutshell's homepage made 152 requests to 11 domains, and 6 services controlled by another company.

Advertising (1): Google CloudAnalytics (1): WingifyCookie compliance (1): TermlyOther (3): reviewed as CMS: WordPress.org; Security: ClickCease™; Translation: Weglot

6 third parties by category: Advertising 1Analytics 1Cookie compliance 1Other 3

Third parties 6 · 22 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Tag Manager YouTube 6% of the page's requests 9
Wingify VWO 6% of the page's requests 9
ClickCease™ ClickCease <1% of the page's requests 1
Termly Termly <1% of the page's requests 1
Weglot Weglot <1% of the page's requests 1
WordPress.org w.org <1% of the page's requests 1
First party 1 · 130 requests
Nutshell Apollo 3.14.0 Cloudflare Emotion GraphQL HSTS HTTP/3 Kinsta MySQL Open Graph PHP Priority Hints WordPress WordPress Block Editor Yoast SEO 28.6 TypeScript 86% of the page's requests 130

3 tracked companies loaded by the homepage are not in Nutshell's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (1)CSV · Atom

1 company
  • WebFX webfx.com Email Delivery and SMS; Used as an email and SMS text delivery service and to manage contacts.

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Nutshell's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 major)Sep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: 1 incident (1 no impact stated)Oct 21: 1 incident (1 major)Oct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 2 major or critical
  • 6 h 39 min typical time to resolve
  • 7 h 14 min longest major
BeganIncidentImpactLasted
PHP2Shell Responsemajor3 h 11 min
Status page migrationno impact stated6 h 39 min
Database Issuemajor7 h 14 min
Database Upgradeno impact stated11 min
Slowdown & delays for some customersminor30 min
Database upgradeno impact stated4 h 52 min
Reports of Nutshell not loading for several customersminor14 min

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 1 incident (1 minor) · typical time to resolve 14 min Apr 2026: 1 incident (1 no impact stated) · typical time to resolve 4 h 52 min May 2026: 0 incidents Jun 2026: 1 incident (1 minor) · typical time to resolve 30 min Jul 2026: 1 incident (1 no impact stated) · typical time to resolve 11 min Aug 2026: 0 incidents Sep 2026: 1 incident (1 major) · typical time to resolve 7 h 14 min Oct 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 6 h 39 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Nutshell application3
Nutshell Marketing outgoing email2
Click-to-call1
Nutshell Intelligence1

As Nutshell's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Nutshell's subprocessorsCSV · Atom

259 reported incidents in the last 30 days, by 9 of the vendors Nutshell lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Nutshell was involved.

DateCompanyIncidentImpactLasted
TwilioMMS Delivery Failures from Twilio to GCI United States minor3 min
TwilioSMS Delivery Failures from Twilio Long Codes to AT&T United States minorongoing
TwilioSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
TwilioSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
TwilioSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
TwilioMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minorongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
TwilioVoice Call Failures in JP1 minor3 h 51 min
SurveyMonkeyPROD-TEST - THIS IS A TEST - PLEASE IGNORE, no impact stated1 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
TwilioIssue resolved minor1 h 43 min
SurveyMonkeyTEST INCIDENT #2 major4 min
SurveyMonkeyTEST INCIDENT #1 no impact stated22 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
DeepgramFlux TTS high latency and websocket disconnects major9 min
OpenAIElevated Errors On API minor42 min
ABBYYVantage Cloud 3 US: Errors when opening or editing skills in Advanced Designer major16 h 40 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min

And 234 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Nutshell's site

Nutshell transparency rating

It updates with the rating.

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