Nutshell
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 89 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Nutshell's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/nutshell"><img src="https://thirdpartyindex.com/badge/nutshell.svg" alt="Nutshell transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/nutshell)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list vanta | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| ABBYY USA Software House, Inc | Enables our business card scanner; OCR services | USA | |
| Amazon Web Services | Provides our hosting and data storage services | Cloud provider | |
| Anthropic | Enables content summarization and AI agents | AI services | |
| Apple, Inc | Delivers push notifications to iOS devices | Mobile infrastructure | |
| Beefree | Content builder for Email and HTML pages | Content builder | |
| Deepgram | Provides AI-powered transcription services | Audio processing | |
| Exa | Webpage crawling for chatbot context knowledge documents | AI services | |
| Filestack, Inc. | Processes and transfers uploaded files | File processing | |
| FullContact, Inc. | Enables Nutshell IQ and other enrichment services | Data enrichment | |
| Google Workspace | Enables corporate email access and delivers push notifications to Android devices. | Cloud & communication provider | |
| Intercom | Enables our email & chat support | Customer support | |
| LlamaIndex | PDF parsing for chatbot context knowledge documents | AI Services | |
| OpenAI | Provides content summarizations and AI agents | AI services | |
| Recurly | Provides billing and payment processing, storing customer credit cards with PCI-DSS compliance | Payment processing | |
| Slack | Internal collaboration | ||
| SurveyMonkey, Inc. | Provides upload forms for customer imports | Form handling | |
| Twilio | Provides telefony services for click-to-call and SMS. Provides internal product usage analytics. | Data and telephony provider | |
| WebFX | Provides web visitor analytics and form submission routing for connected forms. | Marketing analytics |
Listed as a subprocessor by (1)
Purposes as each company states them.
WebFX webfx.com Email Delivery and SMS; Used as an email and SMS text delivery service and to manage contacts.
Changes
None since tracking began.