Third Party Index

awork

awork.com

Subprocessors

9 third parties. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services – Amazon Bedrock Runtime Providing selected Anthropic modelsEU: Germany, Ireland, France, Sweden, Italy, and Spain; exclusively geographically limited EU inference profiles
Birdie / Philo Labs Error capture and analysis of reported product errorsParis, France
Google Cloud – Vertex AI Providing selected Google/Gemini modelsBelgium: europe-west1
Intercom, Inc. Customer support, support communication, and important system messagesUSA
Microsoft Azure AI Foundry AIAI features in the standard product and awork AI Add-on; specifically providing OpenAI modelsEU: primarily Germany West Central, fallback resource Sweden Central
Microsoft Azure Compute / Storage Primary hosting and technical infrastructure for the awork platformGermany: Frankfurt am Main (Germany West Central) and Berlin (Germany North)
Microsoft Azure Front Door / CDN Secure and fast application delivery and protection against cyberattacksPrimarily EU/Germany; if accessed from outside the EU, technical connection processing may briefly use geographically nearby infrastructure
TensorX Limited Providing selected open-source AI modelsExclusively EEA: Dublin, Ireland and Helsinki, Finland
Twilio Segment Technical data and context forwarding to Intercom for customer supportPrimarily EU; processing in the USA within Twilio infrastructure possible

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: 1 incident (1 minor)Jul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: 1 incident (1 minor)Aug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: 1 incident (1 minor)Aug 21: 1 incident (1 minor)Aug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: 1 incident (1 major)Sep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: 1 incident (1 major)Sep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 6 incidents in 90 days
  • 2 major or critical
  • 1 h 37 min typical time to resolve
  • 2 h 27 min longest major
BeganIncidentImpactLasted
Tool approvals fail in AI conversationsmajor49 min
Partial Outage - OpenAI Luna- Modelsmajor2 h 27 min
Issues with background and async operationsminor1 h 37 min
Performance degradationminor46 min
Performance degradationminor43 min
Issue when creating projects with templatesminor1 h 57 min
Email verification codes not being delivered reliablyminor1 h 28 min
Docs partially not loadingminor8 min

Incidents per month

0 2 4 May 2026: 1 incident (1 minor) · partial: our history begins May 22 · typical time to resolve 1 h 23 min Jun 2026: 2 incidents (2 minor) · typical time to resolve 1 h 28 min Jul 2026: 1 incident (1 minor) · typical time to resolve 1 h 57 min Aug 2026: 4 incidents (1 major, 3 minor) · typical time to resolve 1 h 37 min Sep 2026: 1 incident (1 major) · typical time to resolve 49 min May 2026Jun Jul Aug Sep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Web-App4
Core (Projects, Tasks, Time Tracking)2
awork AI2
Login1

As awork's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for awork's site

awork transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/awork"><img src="https://thirdpartyindex.com/badge/awork.svg" alt="awork transparency rating on Third Party Index" height="20"></a>
[![awork transparency rating on Third Party Index](https://thirdpartyindex.com/badge/awork.svg)](https://thirdpartyindex.com/vendors/awork)