Third Party Index

commercetools

commercetools.com

Subprocessors

8 third parties, 5 affiliates. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services EMEA SARL Cloud Hosting of the Service; Provision of generative artificial intelligence servicesDetermined by Customer; EU (Data Center Germany), USA or Australia; EU / USA
Atlassian. Pty Ltd Administration of Support TicketsEU
CrowdStrike Inc. Log Management Platform (Falcon LogScale formerly Humio)Google EU Data Center Belgium
Functional Software, Inc. (dba Sentry) Application monitoring managementUSA
Google Ireland Limited Cloud Hosting of the Service; Provision of generative artificial intelligence servicesDetermined by Customer; EU (Data Center Belgium),; EU / USA; USA or Australia
Langfuse GmbH LLM datastream monitoring and production support for optional AI-powered features.Germany
MongoDB Ltd. Database infrastructure (MongoDB Atlas)Determined by Customer’s; Selection of Cloud Hosting of; the Service
Netlify, Inc. Web development managementUSA
commercetools affiliates (5)
NamePurposeLocationListed since
commercetools GmbH (HQ) Germany; Netherlands; UK; USA
commercetools AU Pty Ltd Australia
commercetools France SAS France
commercetools Group Companies Operation and support in the course of 24/7 follow-the-sun support via remote access outside regular business hoursEU, UK, USA, Australia
commercetools Spain, S.L. Spain

Compliance

Certified
Says it complies with

Certifications as commercetools's trust center lists them; reports are usually shared on request (evidence)

Service status

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90 days agotoday

No incidents reported since Sep 30, 2026

As commercetools's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for commercetools's site

commercetools transparency rating

It updates with the rating.

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