HeyGen
Transparency
Breakdown
| Subprocessor list | not found | 0 / 30 |
| Processing locations | no list | 0 / 8 |
| Purposes | no list | 0 / 7 |
| Data processing addendum | 12 / 12 | |
| Trust center | not found | 0 / 8 |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 42 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For HeyGen's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/heygen"><img src="https://thirdpartyindex.com/badge/heygen.svg" alt="HeyGen transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/heygen)No tracked subprocessors.
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| security.txt | snapshot | ||
| Status page incident.io | snapshot |
Subprocessors
None extracted.
Listed as a subprocessor by (2)
Purposes as each company states them.
Service status
10 incidents in the last 90 days (4 major or critical, 3 minor, 3 with no stated impact) · typically resolved in 1 h 42 min · longest major: 3 h 38 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| HeyGen Video Workflow Failures | minor | 6 h 17 min evidence | |
| Seedance Outage | major | 1 min evidence | |
| Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions | major | 3 h 38 min evidence | |
| Increase load on our DB causing service degradation | none | 1 h 5 min evidence | |
| Degraded Service | minor | 28 min evidence | |
| Elevated video translate latency and failure | none | 9 h 36 min evidence | |
| Slow down/Limited Capabilities | none | 42 min evidence | |
| Temporary Outages | minor | 1 h 42 min evidence |
As HeyGen's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.