Udemy
Udemy declares 42 subprocessors, plus 3 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026.
Not listed by any tracked vendor.
Not loaded by any published homepage.
Subprocessors CSV of Udemy's subprocessors · Atom feed of Udemy's subprocessors DORA draft CSV of Udemy's subprocessors as declared by Udemy what's this? ·
42 third parties, 3 affiliates.
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Accredible | Digital badge and certificate provider | ||
| Aha! Labs Inc. | Platform for the course request board | ||
| Alchemer | In-course survey and feedback tool | ||
| Amazon Web Services | Cloud computing, data storage, and disaster recovery | ||
| Amplitude | In-service messaging tool for administration and guidance. | ||
| Box | Cloud-based file storage | ||
| Branch Metrics | Mobile app usage data platform | ||
| Braze | Email service provider | ||
| Carry Technologies, Inc. (dba Hightouch) | Intersystem data pipeline | ||
| Credly Inc. | Certificate provider for Google AI courses | ||
| Darwinium | Account and service security | ||
| Databricks | Data infrastructure provider | ||
| Datadog | Service monitoring and debugging tool | ||
| DeepL SE | Translation services (UB custom courses) | ||
| Dyspatch | Email service provider | ||
| ElevenLabs AI | Text-to-speech processing | ||
| Emtrain | Compliance training provider | ||
| Fivetran | Systems integration provider | ||
| Gainsight | Customer success management platform and email service provider | ||
| Gear, Inc. | User support services | ||
| Office productivity tools | |||
| Harbinger Systems Private Limited | ALM API integration connector | ||
| HeyGen Technology Inc. | Interactive avatar service provider | ||
| Mailgun.com | Email service provider | ||
| Ontraport | Outbound email provider for platform updates | ||
| Open AI AI | Generative artificial intelligence processor powering GenAI features | ||
| OpenAI AI | Summarizing and presenting cohort discussion themes | ||
| Partnerhero | User support services | ||
| Ping Identity | Single Sign-On (SSO) provider | ||
| Postman | API integration testing | ||
| Salesforce | Customer support and service management platform | ||
| Sendgrid | Email tool for account administration messages | ||
| Sentry | Product error monitoring tool | ||
| Slack | Elective UB integration with the office communication tool | ||
| Smartsheet | Spreadsheet and collaboration platform with project management functionality | ||
| Stripe | Online payment processor | ||
| Tableau | Visualization tool for reporting data | ||
| Tray.io | API integration tool | ||
| Unbabel | Translation services for support tickets | ||
| Vocareum | Computing environments for Udemy Pro | ||
| Zendesk | User support ticketing and live chat system | ||
| Zoom | Live event conferencing provider |
Web TechnologiesCSV of Udemy's web technologies · Atom feed of Udemy's web technologies
Udemy's homepage made 254 requests to 20 domains, 10 services controlled by another company, and 1 domain not identified.
10 third parties by category: Advertising 4Analytics 1Marketing automation 1Cookie compliance 1Other 3
pointmediatracker.com
3 tracked companies loaded by the homepage are not in Udemy's subprocessor list. A website can use a service without it processing customer data.
ComplianceCSV of Udemy's compliance · Atom feed of Udemy's compliance
- Certified
- Says it complies with
Certifications as Udemy's trust center lists them; reports are usually shared on request (evidence)
Security recordCSV of Udemy's security record · Atom feed of Udemy's security record
What public security catalogs list for Udemy, in their words.
Data breaches
- Udemy 1,401,259 accounts Email addresses; Employers; Job titles; Names; Payment methods; Phone numbers; Physical addresses
In April 2026, online training company Udemy was the victim of a “pay or leak” extortion attempt perpetrated by the ShinyHunters group. The data was subsequently leaked publicly and contained 1.4M unique email addresses belonging to customers and instructors. The data also included names, physical addresses, phone numbers, employer information and instructor payout methods including PayPal, cheque and bank transfer.
Have I Been Pwned
Breach data: Have I Been Pwned (CC BY 4.0), which calls every entry a breach, including data scraped from public pages (evidence)
Service statusCSV of Udemy's status page incidents · Atom feed of Udemy's status page incidents
90 days agotoday
- 3 incidents in 90 days
- 0 major or critical
- 1 h 1 min typical time to resolve
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Checkout & Payment Issues | no impact stated | 1 h 1 min | |
| Resolved – SSO Login Disruption | no impact stated | 33 min | |
| Investigating Web Login Application Errors | no impact stated | 8 h 23 min | |
| SSO Login failures | major | 14 h 53 min | |
| Media Processing Delays | no impact stated | 3 h 42 min | |
| Issues with course and subscription purchases | minor | 29 min | |
| Users Unable to Access Udemy.com | no impact stated | 39 min | |
| Service disruption | minor | 16 h 37 min |
Incidents per month
critical major minor no impact stated
Components affected
| Component | Incidents | Bar |
|---|---|---|
| Udemy Business | 2 | |
| Udemy.com (Marketplace) | 2 |
As Udemy's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Incidents reported by Udemy's subprocessorsCSV of incidents reported by vendors Udemy lists · Atom feed of incidents reported by vendors Udemy lists
306 reported incidents in the last 30 days, by 15 of the vendors Udemy lists as subprocessors.
A subprocessor list names a company, not the service an incident touched. This does not show that Udemy was involved.
And 281 more. All of them: CSV · Who is around them.
Federal contractsCSV of Udemy's federal contracts · Atom feed of Udemy's federal contracts
By funding agency. UEI QYJ5V7ENK5W7 · checked Nov 9, 2026 · snapshot
| Agency | Prime awards | Obligated | Subawards | Subaward total | Years |
|---|---|---|---|---|---|
| Department of the Air Force Department of Defense | 26 | $4.8M | — | — | 2019–2025 |
| Department of the Navy Department of Defense | 3 | $129.7K | 1 | $69.6K | 2020–2023 |
| National Institutes of Health Department of Health and Human Services | 7 | $192.6K | — | — | 2021–2023 |
| District of Columbia Courts | 3 | $136.0K | — | — | 2023–2026 |
| Defense Finance and Accounting Service Department of Defense | 2 | $98.2K | — | — | 2023–2024 |
| Defense Logistics Agency Department of Defense | 2 | $88.7K | — | — | 2023–2024 |
| Bureau of Indian Affairs and Bureau of Indian Education Department of the Interior | 1 | $15.9K | — | — | 2021 |
| Department of State | 1 | $15.2K | — | — | 2020 |
| Washington Headquarters Services Department of Defense | 1 | $12.3K | — | — | 2023 |
| National Oceanic and Atmospheric Administration Department of Commerce | 1 | $11.6K | — | — | 2021 |
| Defense Information Systems Agency Department of Defense | 1 | $4.9K | — | — | 2022 |
| Immediate Office of the Secretary of Defense Department of Defense | 1 | $3.1K | — | — | 2023 |
| Food Safety and Inspection Service Department of Agriculture | 1 | — | — | — | 2020 |
Prime awards and subawards reported by prime contractors. Purchases through a reseller name the reseller, not the vendor.
ChangesCSV of Udemy's changes · Atom feed of Udemy's changes
See the list as we read it on any date: Time machine
None since tracking began.
Rating badge for Udemy's site
It updates with the rating.
<a href="https://thirdpartyindex.com/vendors/udemy"><img src="https://thirdpartyindex.com/badge/udemy.svg" alt="Udemy transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/udemy)