Third Party Index

SMART Technologies

smarttech.com

Subprocessors CSV · Atom

14 third parties, 1 affiliate.

NamePurposeLocationListed since
Amazon Web Services, Inc., Amazon Web Services EMEA SARL
AWS GDPR; AWS Privacy; Can be turned off within product.; Optional usage analytics; data is stored and processed prior to being sent to MixPanel.; Optional usage analytics; data is stored and processed prior to being sent to MixPanel. Reports can be turned off within product.; Required for storage. We offer both an American and European data storage option.
USA or Germany
Blue Ocean Contact Centers, Inc. Live Customer SupportCanada
Crashlytics (Google LLC) Can be turned off within product.; Optional Crash data.; Optional crash data.; Reports can be turned off within product.USA
Google LLC, Google Germany GmbH
Firebase GDPR; Firebase Privacy; Google Cloud Datastore; Google Drive Integration; Google Firebase; Google GDPR; Google Memcache; Google Privacy; Google SSO; Google Single-Sign-On (SSO); Google Slides Integration; Optional and only used if you use Google as your single-sign-on (SSO) provider to access Lumio. Google provides SMART with the required account details.; Optional and used for browsing and editing Google Drive files in the Files Library.; Optional and used for opening/saving files from/to the Google Slides library from the Whiteboard application.; Required for basic functionality (Firebase is a Backend-as-a-Service (BaaS) cloud-computing solution we use for real-time (temporary) automated computer processing).; Required for login and account administration for SSO login with Google, Microsoft, Salesforce.; Required for sign-in process, short-term shared cache.; Required when accessing GMS certified applications on iQ4. Android connects to Google servers directly and depending on your Android privacy settings may provide information about your device and connection to Google services in accordance with Google’s Privacy Policy and Terms.
USA or Germany; USA or Germany and Belgium (Firebase)
HubSpot, Inc. Optional (express opt-in) marketing communications; Required customer communicationsGermany
Microsoft, Inc., Microsoft Deutschland GmbH
Microsoft GDPR; Microsoft Privacy; Microsoft SSO; Optional and only used if you use Microsoft as your single-sign-on (SSO) provider to access Lumio. Microsoft provides SMART with required account details.
USA or Germany
MixPanel, Inc.
Can be turned off within product.; Mixpanel GDPR; Mixpanel Privacy; Optional usage analytics and visualization.; Required for product improvement and service monitoring. MixPanel allows us to analyze how our de-identified users interact with Lumio. It is designed to identify trends, understand common aggregated usage behavior, and helps us make better decisions on how to improve the usability and features of our product. This data is also used to track how long it takes our servers to complete actions like open files, which helps us measure service health and up/downtime.
USA
MongoDB, Atlas Required for data processingUnited States or Germany
MongoDB, Inc., MongoDB Deutsche GmbH MongoDB GDPR; MongoDB Privacy; Required. We use MongoDB Atlas for SMART ID mappings (Lumio teacher activation) and session management.USA or Germany
Radix Optional remote management (allows remote controlling and configuration).; Privacy PolicyUSA or Germany (uses AWS)
Redis Ltd., Redis EMEA Ltd. Redis GDPR; Redis Privacy; Required short-term shared cache, required for Lumio session management.USA or Germany
Sentry.io (Functional Software, Inc.)
Optional self-error reporting: After automatic error reporting is complete, users are given the option to provide their name, e-mail address, and additional information about the error. Users are also asked if they wish SMART to follow up with them. This optional personal information is stored in Salesforce (located in the United States) and shared with our customer support team.; Required automatic error reporting: If a SMART application encounters an issue, the application automatically sends the following anonymous information to Sentry.io.; Sentry GDPR; Sentry Privacy
USA
Splunk Inc. Required metadata including system logs and performance.; Splunk GDPR; Splunk PrivacyUSA
Third-party content providers like YouTube® (Google LLC)
By using YouTube videos or other YouTube API Clients (uses YouTube API Services), you are agreeing to be bound by YouTube’s Terms of Service and Privacy Policy.; Optional content or activity a teacher may add to a lesson. We cannot control what data a third party directly collects when a teacher or student decides to include it in a lesson.
Depends on third-party providers
SMART Technologies affiliates (1)
NamePurposeLocationListed since
SMART Technologies ULC
Required. When a SMART Board® interactive display with iQ is used it automatically reports the following categories of non-PII back to SMART so we can determine if the product needs an automatic update (over the air (OTA)) and from what server to deliver that update from.
Canada

Service statusCSV · Atom

Jul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: 1 incident (1 major)Aug 5: no incident reportedAug 6: no incident reportedAug 7: 1 incident (1 critical)Aug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: 1 incident (1 major)Sep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: 1 incident (1 minor)Sep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reported

90 days agotoday

  • 4 incidents in 90 days
  • 3 major or critical
  • 10 h 8 min typical time to resolve
  • 3 days longest major
BeganIncidentImpactLasted
Slowness loading lessons in My Libraryminor41 min
Firebase shard connectivity issuemajor10 h 8 min
Lumio credit card purchases are failing to process correctly.critical3 days
Video search is unavailable in SMART iQ and Notebookmajor1 h 32 min
Lumio and Canvas Integration Issue - Failure to Link to Canvas Resourcesmajor9 h 46 min
Users are unable to log into Lumiocritical1 h 52 min
Lumio intermittent errorno impact stated15 days

Incidents per month

0 2 4 Mar 2026: 1 incident (1 no impact stated) · partial: our history begins Mar 24 · typical time to resolve 15 days Apr 2026: 0 incidents May 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 9 h 46 min Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 3 days Sep 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 10 h 8 min Oct 2026: 0 incidents Mar 2026Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Creating and editing lessons2
Delivering lessons2
Access to Lumio and collaborative features1
Lesson Previews1
Link sharing1
Purchasing Lumio subscription via credit card1
Students joining live lessons1
Video web search1

As SMART Technologies's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

ChangesCSV · Atom

None since tracking began.

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