Third Party Index

Mixpanel

mixpanel.com

Transparency

Exemplary

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust center8 / 8
Privacy policy6 / 6
security.txt6 / 6
Security page5 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total95 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Mixpanel transparency rating

For Mixpanel's own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Trust center vanta snapshot
Subprocessor list snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
Security page snapshot
security.txt snapshot
Status page statuspage snapshot

Subprocessors

12 third parties, 1 affiliate. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services, Inc. Amazon Web Services provides supplemental storage and backup storage for Mixpanel's Analytics platform, as well as disaster recovery storage that support our business continuity efforts.USA
Anthropic, Inc. Anthropic provides generalized artificial intelligence services to Mixpanel. Anthropic processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but such data is not used by Anthropic to train its models, and is never stored by Anthropic.; Mixpanel AI features may be disabled based on customer selections.USA
Atlassian Pty, Ltd. Atlassian provides products for bug tracking and remediation.USA
Braintrust Data, Inc. Braintrust provides services that support artificial intelligence features in our Application Services. Braintrust is used for monitoring and analyzing AI interactions and system behavior, to debug and improve the quality, reliability, and safety of our responses. Braintrust processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but it is not used to train any artificial intelligence models.; Mixpanel's AI-supported features may be disabled based on customer selections.USA
Google, Inc. Customer Content stored in GCP may be changed based on customer selection.; Google Cloud Platform ("GCP") provides infrastructure and storage of Customer Content, Personal Information, and hosts Mixpanel's Analytics platform. We also use GCP for crash reporting, DNS, and other infrastructure that supports the Application Services.; Google Cloud Platform provides infrastructure and storage of Customer Content, Personal Information, and hosts Mixpanel's Analytics platform. We also use GCP for Crash Reporting, Disaster Recovery and other infrastructure that supports the Application Services.; Google Vertex AI provides generalized artificial intelligence services to Mixpanel. Google Vertex AI processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but it is not used to train Google's models.; Mixpanel AI features may be disabled based on Customer selections.Belgium; Finland; Germany; India; Netherlands; USA
HubSpot, Inc. HubSpot provides customer relationship management services.USA
OpenAI L.L.C. Mixpanel Spark may be disabled in jurisdictions based on customer selections.; Mixpanel's AI-supported features may be disabled based on customer selections.; OpenAI provides generalized artificial intelligence services to Mixpanel in connection with our "Spark" application. Generally, this service processes only limited amounts of Customer Personal Information, including information input into the service by our customers. OpenAI processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but is not used to train OpenAI's algorithms, and is never stored by OpenAI.; OpenAI provides generalized artificial intelligence services to Mixpanel that support artificial intelligence features in our Application Services. OpenAI processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but it is not used to train OpenAI's models, and is never stored by OpenAI.USA
Pylon Labs, Inc. Pylon provides Mixpanel with customer account administration and support. Pylon receives limited access to customer names, emails, and basic customer support information about servicing customer accounts. Pylon does not process or gain access to Personal Information stored in or processed by Mixpanel as part of these services.USA
Snowflake Inc. Snowflake may provide storage, where customers elect to use Mixpanel's warehouse connectors or ETL tools. (for customers using specific features in connection with their own instance of Snowflake only)of Customer's Snowflake instance, as indicated by Customer
Statisfy, Inc. Statisfy provides customer success management software.USA
Turbopuffer, Inc. Mixpanel's AI-supported features may be disabled based on customer selections.; Turbopuffer provides a serverless vector database used in connection with artificial intelligence features in our Application Services. Generally, this service will process metadata that may contain minimal Personal Information.; Turbopuffer provides serverless vector database used in connection with artificial intelligence features in our Application Services. Generally, this service will process metadata that may contain minimal Personal Information.EU; India; USA
Zendesk, Inc. Zendesk provides Mixpanel with customer account administration and support. Zendesk receives limited access to customer names, emails, and basic customer support information about servicing customer accounts. Zendesk does not process or gain access to Personal Information stored in or processed by Mixpanel as part of these services.USA
Mixpanel affiliates (1)
NamePurposeLocationListed since
Mixpanel International, Inc. Mixpanel International Inc. and its affiliated companies are wholly owned subsidiaries of Mixpanel, Inc., which provides access to Mixpanel's services and additional processing activities to our customers around the world.; Mixpanel International, Inc. and its affiliated companies are wholly owned subsidiaries of Mixpanel, Inc., which provides access to Mixpanel's services and additional processing activities to our customers around the world.India; Israel; Singapore; Spain; United Kingdom

Listed as a subprocessor by (41)

Purposes as each company states them.

Service status

5 incidents in the last 90 days (2 major or critical, 2 minor, 1 with no stated impact) · typically resolved in 6 h 13 min · longest major: 3 h 44 min

BeganIncidentImpactLasted
Degraded Query API Performance impacting US Projectsmajor1 h 6 min evidence
Issues Populating Event Properties in dropdown menusmajor3 h 44 min evidence
Mixpanel MCP: Get-Report degradedminor6 h 13 min evidence
Issues serving responses by the Mixpanel agentnone6 h 43 min evidence
Temporary Data Ingestion Delay for US Projectsminor8 h evidence
Query API Degraded Performanceminor7 h 43 min evidence
Issue with Inviting and Deleting Usersnone1 h 22 min evidence
Temporary Data Ingestion Delay for US, India and EU projectsnone5 h 50 min evidence

As Mixpanel's status page reports its own incidents (scheduled maintenance left out), read every few hours since .

Changes

None since tracking began.