Smarty

smarty.com

Smarty declares 9 subprocessors in its subprocessor list, which we last checked on Oct 25, 2026 (evidence). They include Amazon Web Services, Google Cloud and Vercel. No published changes since we first read it on Oct 17, 2026. 7 tracked vendors name Smarty as a subprocessor, including Docusign, Ocrolus and Sendoso.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

9 third parties.

NamePurposeLocationListed since
Aiven Platform as a Service: Managed Database ServicesUnited States
Amazon Web Services, Inc. (AWS) Infrastructure as a Service: (Compute, Storage, Networking)United States
DigitalOcean Infrastructure as a Service: (Compute, Storage, Networking)United Kingdom
Google Cloud Services (GCS) Infrastructure as a Service: (Compute, Storage)United States
Hetzner Online GmbH Infrastructure as a Service: (Compute, Storage, Networking)United States (Smarty uses Hetzner’s U.S. data center)
Netlify Website HostingUnited States
Tier.net Infrastructure as a Service: (Compute, Storage, Networking)United States
UpCloud Infrastructure as a Service: (Compute, Storage, Networking)United Kingdom; United States
Vercel Website HostingUnited States

Web TechnologiesCSV · Atom

Smarty's homepage made 231 requests to 8 domains, and 4 services controlled by another company.

Analytics (1): WingifyTag managers (1): Google CloudCookie compliance (1): CookieYesOther (1): reviewed as RUM: New Relic

4 third parties by category: Analytics 1Tag managers 1Cookie compliance 1Other 1

Third parties 4 · 19 requests
CookieYes CookieYes 4% of the page's requests 9
New Relic nr-data.net, newrelic.com 2% of the page's requests 5
Google Cloudsubprocessor Google Tag Manager 1% of the page's requests 3
Wingify VWO <1% of the page's requests 2
First party 1 · 212 requests
Smarty Emotion Framer Motion Google Analytics HSTS LottieFiles MUI Material UI New Relic Next.js 16.3.8 Open Graph Priority Hints React Vercel Webpack 92% of the page's requests 212

3 tracked companies loaded by the homepage are not in Smarty's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (7)CSV · Atom

7 companies
  • Docusign docusign.com Physical address verification (Basic)
  • Employ Intelligence employintelligence.com Address verification service
  • Narvar narvar.com
  • Ocrolus ocrolus.com Validation of U.S. address for select documents processed through Ocrolus
  • PowerSchool powerschool.com Data verification tool
  • Sendoso sendoso.com Address Validation Services
  • Veracross veracross.com Address validation and verification; Applications, Services, and Support

Service statusCSV · Atom

Jul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: 1 incident (1 no impact stated)Aug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: 1 incident (1 critical)Sep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: 1 incident (1 no impact stated)Sep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 1 major or critical
  • 2 h 23 min typical time to resolve
  • 2 h 23 min longest major
BeganIncidentImpactLasted
Monitoring – Intermittent Service Availabilityno impact stated57 min
Account Management Portal - Logincritical2 h 23 min
US Street API returning 503 response codesno impact stated20 h 24 min
US Street API returning 503 response codesminor2 h 3 min
Scheduled TLS Certificate Update — Let's Encrypt Intermediate Rotationno impact stated1 min
API Certificate Chain Updated — Older Runtimes May Need Trust Store Updateno impact stated—
US [Address] Autocomplete Pro API went offline briefly in one datacenterno impact stated1 min
Intermittent 503 Errors for US Street [Address] APIno impact stated3 days

Incidents per month

0 2 4 Nov 2025: 1 incident (1 no impact stated) · typical time to resolve 4 days Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 1 incident (1 no impact stated) · typical time to resolve 1 h 19 min Mar 2026: 2 incidents (2 no impact stated) · typical time to resolve 3 days Apr 2026: 1 incident (1 no impact stated) May 2026: 0 incidents Jun 2026: 1 incident (1 no impact stated) · typical time to resolve 1 min Jul 2026: 1 incident (1 minor) · typical time to resolve 2 h 3 min Aug 2026: 1 incident (1 no impact stated) · typical time to resolve 20 h 24 min Sep 2026: 2 incidents (1 critical, 1 no impact stated) · typical time to resolve 2 h 23 min Oct 2026: 0 incidents Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

Components affected

ComponentIncidents
US Central 12
US East 12
US South 12
US West 12
Account Management Portal1

As Smarty's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Smarty's subprocessorsCSV · Atom

26 reported incidents in the last 30 days, by 5 of the vendors Smarty lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Smarty was involved.

DateCompanyIncidentImpactLasted
VercelDelays in Logs and Observability data minor1 h 1 min
UpCloudUpCloud API and Control Panel Connectivity Issues minor1 h 48 min
NetlifyDelayed Edge Functions and Functions logs minor3 h 50 min
NetlifyDelays in build logs appearing in the UI minor22 h 25 min
NetlifyAgent Runner failures major1 h 8 min
AivenGoogle Cloud VPN incident affecting services minor12 h 46 min
AivenUnable to spin up nodes in vultr-ewr no impact stated17 h 12 min
NetlifyElevated Build Errors minor51 min
AivenIssues starting new service nodes no impact stated4 h 50 min
DigitalOceanApp Platform Deployments no impact stated1 min
VercelIncreased build and deployment failures major6 h 36 min
AivenIssues with spin up node in google asia-southeast1 region major4 days
DigitalOceanDNS Resolution for Managed Kubernetes minor1 h 27 min
VercelDelays in Drains, Observability, and Workflow in Washington (iad1) major1 h 21 min
NetlifyElevated Edge Function Errors no impact stated1 min
NetlifyElevated error rates for AI Gateway no impact stated1 min
VercelVercel Auth login failures for pages with Deployment Protection enabled major15 min
VercelElevated Sandbox error rates in Paris (cdg1) minor24 min
UpCloud[SG-SIN1] Managed Object Storage Issue minor7 days
NetlifyError accessing Netlify-hosted sites minor50 min
DigitalOceanVPC Networking Availability minor1 h 35 min
DigitalOceanA Network Disruption in BLR1 Region Impacted Multiple Products (Resolved) no impact stated1 min
AivenIssue with PostgreSQL major version upgrade no impact stated4 h 27 min
NetlifyError accessing Netlify-hosted sites no impact stated—
UpCloud[FI-HEL2]: File Storage Issues minor2 h 39 min

And 1 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Smarty's site

Smarty transparency rating

It updates with the rating.

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