Ocrolus

ocrolus.com

Ocrolus declares 11 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 3 tracked vendors name Ocrolus as a subprocessor, including Taktile, Expensify and Valid8 Financial.

Subprocessors CSV of Ocrolus's subprocessors · Atom feed of Ocrolus's subprocessors DORA draft CSV of Ocrolus's subprocessors as declared by Ocrolus what's this? · 

11 third parties, 1 affiliate.

NamePurposeLocationListed since
Amazon Web Services Cloud infrastructure for hosting of the Ocrolus platform and data storage and processingUnited States
Anthropic AICloud infrastructure for data processing and analysisUnited States
Extend AI Enhancement of document processing results and data analysisUnited States
Google Cloud Platform Cloud infrastructure for data processingUnited States
Middesk Business verification (KYB) and firmographic data enrichmentUnited States
OpenAI AICloud infrastructure for data processingUnited States
Resistant AI Enhancement of document fraud analysisUnited States
Salesforce (Tableau) Cloud infrastructure for data visualization, analytics, and business intelligenceUnited States
Sigma Data visualization, analytics, business intelligence, and processingUnited States
Smarty Validation of U.S. address for select documents processed through OcrolusUnited States
Snowflake Data storageUnited States
Ocrolus affiliates (1)
NamePurposeLocationListed since
Ocrolus East Private Limited Human-in-the-loop (HITL) for data processing and operational and technical supportIndia

Web TechnologiesCSV of Ocrolus's web technologies · Atom feed of Ocrolus's web technologies

Ocrolus's homepage made 188 requests to 45 domains, 20 services controlled by another company, and 1 domain not identified.

Analytics (9): HubSpot, Clay, Contentsquare, Meta, Hotjar, LinkedIn, Heap, Crazy Egg; usually detected as Analytics: CloudflareAdvertising (3): Google Cloud, Reddit, Inc.; usually detected as Advertising: XandrCDN (2): UNPKG, jsDelivrMarketing automation (1): 6Sense Insights, Inc.Other (3): Customer data platform: Segment; RUM: SolarWinds; Video players: WistiaUnclassified (2): no technology detected from them: Contently, Inc., SpotDraft

20 third parties by category: Analytics 9Advertising 3CDN 2Marketing automation 1Other 3Unclassified 2

Third parties 20 · 121 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Optimize Google Tag Manager 17% of the page's requests 32
6Sense Insights, Inc. 6sense 10% of the page's requests 18
HubSpot HubSpot HubSpot Analytics 9% of the page's requests 16
Segment Segment 1.84.3 5% of the page's requests 9
Clay Clay Web Intent 3% of the page's requests 6
Contentsquare Contentsquare 3% of the page's requests 5
Meta Facebook Pixel 2.9.438 3% of the page's requests 5
UNPKG Unpkg 3% of the page's requests 5
Hotjar Hotjar 2% of the page's requests 4
Contently, Inc. contently.com 2% of the page's requests 3
LinkedIn Linkedin Insight Tag 2% of the page's requests 3
Reddit, Inc. Reddit Ads 2% of the page's requests 3
Heap Heap 4.23.12 1% of the page's requests 2
SolarWinds Pingdom RUM 1% of the page's requests 2
SpotDraft spotdraft.com 1% of the page's requests 2
jsDelivr Slick jsDelivr 1% of the page's requests 2
Cloudflare cloudflare.com <1% of the page's requests 1
Crazy Egg Crazy Egg <1% of the page's requests 1
Wistia Wistia <1% of the page's requests 1
Xandr adnxs.com <1% of the page's requests 1
Unknown 1 · 1 request

dyv6f9ner1ir9.cloudfront.net

First party 1 · 66 requests
Ocrolus Cloudflare Contently FancyBox 3.5.7 GSAP 3.15.1 Google Font API HTTP/3 LazySizes Linkedin Ads LottieFiles 5.7.13 Moove GDPR Consent MySQL Open Graph PHP Priority Hints Rive Swiper WP Engine WP Rocket 3.24 WPMU DEV Smush 4.3.5 WordPress Yoast SEO 28.8 cdnjs core-js 3.32.2 jQuery 3.7.1 jQuery Migrate 3.4.1 35% of the page's requests 66

13 tracked companies loaded by the homepage are not in Ocrolus's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (3)CSV of the companies listing Ocrolus · Atom feed of the companies listing Ocrolus

3 companies
  • Expensify expensify.com Financial Features; KYC Provider
  • Taktile taktile.com AI + human‑in‑the‑loop document automation platform that extracts, validates, and analyzes data from financial documents for underwriting and risk decisions
  • Valid8 Financial valid8financial.com Bank statement extraction; Data storage and processing

Service statusCSV of Ocrolus's status page incidents · Atom feed of Ocrolus's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 minor)Oct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 0 major or critical
  • 4 h 49 min typical time to resolve
BeganIncidentImpactLasted
Encompass (ICE) Service Disruption Impacting Ocrolus Servicesminor4 h 49 min
Delays in Document Processing Servicesminor11 h 36 min
Import to Encompass Modal Not Loadingmajor2 h 28 min
Document Processing Degradation – Unknown Rejectionsminor12 h 40 min
Delays with Encompass interactions causing degraded performanceminor1 h 44 min
Delays in Updating Custom Fieldsminor2 h 12 min
Delays in Document Processing and Detect Completionminor6 h 9 min
Delays in Document Processing Servicesminor3 h 47 min

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 1 incident (1 major) · typical time to resolve 23 min Feb 2026: 0 incidents Mar 2026: 1 incident (1 minor) · typical time to resolve 3 h 47 min Apr 2026: 2 incidents (2 minor) · typical time to resolve 6 h 9 min May 2026: 0 incidents Jun 2026: 1 incident (1 minor) · typical time to resolve 1 h 44 min Jul 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 12 h 40 min Aug 2026: 1 incident (1 minor) · typical time to resolve 11 h 36 min Sep 2026: 0 incidents Oct 2026: 1 incident (1 minor) · typical time to resolve 4 h 49 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidentsBar
Document Processing1

As Ocrolus's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Ocrolus's subprocessorsCSV of incidents reported by vendors Ocrolus lists · Atom feed of incidents reported by vendors Ocrolus lists

60 reported incidents in the last 30 days, by 5 of the vendors Ocrolus lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Ocrolus was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
MiddeskDelayed Webhook Deliveries no impact stated1 min
SnowflakeINC20000337 minor2 h 5 min
SigmaDegraded performance in AWS US-WEST-2 hosted organizations minor1 h 2 min
SnowflakeINC20000336 minor3 h 20 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
SigmaService degradation in GCP-US-hosted organizations no impact stated5 h 42 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
SnowflakeINC20000321 minor3 h 25 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
SnowflakeINC20000319 minor21 h 27 min
AnthropicElevated errors affecting the Google Calendar connector minor3 h 46 min
AnthropicElevated errors affecting the Gmail connector minor1 h 48 min
AnthropicElevated errors for Claude Sonnet 5.5 major41 min

And 35 more. All of them: CSV · Who is around them.

ChangesCSV of Ocrolus's changes · Atom feed of Ocrolus's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Ocrolus's site

Ocrolus transparency rating

It updates with the rating.

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