Third Party Index

Templafy

templafy.com

Subprocessors

10 third parties, 4 affiliates. CSVof Templafy's subprocessors · Atom

NamePurposeLocationListed since
Amplitude, Inc. Analytics on product useGermany
Google Cloud EMEA Limited Image generationEurope, United States, Canada, South America, Asia Pacific and Middle East (see countries listed here) or European Union
Keepit A/S Backup services for CSPGermany
Master IT Solutions B.V. (Templafy Eindhoven) Service development, maintenance and provisioning
Microsoft Ireland Operations Ltd. AI/LLM service provider; Cloud service providerEuropean Union/European Economic Area or the United States; Hive: European Union/European Economic Area and if selected by the customer: 1) United States, 2) Australia or 3) Canada.; One: European Union/European Economic Area
Perplexity AI, Inc. AIWeb searchUnited States
Salesforce, Inc. Customer success platform (CSP)Sweden
Skilljar, Inc. Customer training platformUnited States
Twilo, Inc. SendGrid services for email notificationsUnited States
Zendesk, Inc. Customer support platformIreland
Templafy affiliates (4)
NamePurposeLocationListed since
Templafy Ltd. Service provisioning
Templafy ApS Service development, maintenance and provisioning
Templafy Australia Pty Limited Service provisioning for customers contracting directly with this entity
Templafy Deutschland GmbH Service development, maintenance and provisioning

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: 1 incident (1 major)Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: 1 incident (1 major)Sep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: 1 incident (1 major)Sep 30: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 3 major or critical
  • 1 h 56 min typical time to resolve
  • 23 h 45 min longest major
BeganIncidentImpactLasted
Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5)major1 h 56 min
Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins.major23 h 45 min
Service degradation - Potential Issues Updating Word Documents in VSTO Add-insmajor25 min
Transient errors in West Europe (Production 0) and West Europe (Production 5)major1 h 47 min
AI Services are impacted by an Azure Open AI services incidentmajor7 h
Document creation services 1.1 connector is not generating documentsmajor25 h 47 min
Intermittent issues accessing Templafy - West Europe (Production 0)minor1 h 55 min
Issues when accessing Templafymajor1 h 42 min

Incidents per month

0 2 4 Mar 2026: 4 incidents (3 major, 1 minor) · partial: our history begins Mar 9 · typical time to resolve 1 h 55 min Apr 2026: 1 incident (1 major) · typical time to resolve 25 h 47 min May 2026: 0 incidents Jun 2026: 2 incidents (2 major) · typical time to resolve 7 h Jul 2026: 0 incidents Aug 2026: 1 incident (1 major) · typical time to resolve 25 min Sep 2026: 2 incidents (2 major) · typical time to resolve 23 h 45 min Mar 2026Apr May Jun Jul Aug Sep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidentsBar
Library & Dynamics2
AI Assistant1

As Templafy's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Templafy's site

Templafy transparency rating

It updates with the rating.

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