Tibber

tibber.com

Tibber declares 5 subprocessors in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Amazon Web Services, Google Cloud and Intercom. No published changes since we first read it on Sep 28, 2026.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

5 third parties.

NamePurposeLocationListed since
Amazon Web Services AWS EU West-1 Region for hosting of the Tibber Platform
Google Workspace
Intercom Customer communication and ticketing
New Relic
Rudderstack

Web TechnologiesCSV · Atom

Tibber's homepage made 84 requests to 9 domains, and 6 services controlled by another company.

Advertising (1): usually detected as Advertising: Google CloudAnalytics (1): MuxA/B Testing (1): ConvertCDN (1): reviewed: imgixOther (2): usually detected as Personalisation: Contentful; reviewed as RUM: New Relic

6 third parties by category: Advertising 1Analytics 1A/B Testing 1CDN 1Other 2

Third parties 6 · 33 requests
Mux Mux 17% of the page's requests 14
New Relicsubprocessor nr-data.net, newrelic.com 13% of the page's requests 11
Contentful ctfassets.net 5% of the page's requests 4
Convert Convert 2% of the page's requests 2
Google Cloudsubprocessor googlesyndication.com 1% of the page's requests 1
imgix imgix.net 1% of the page's requests 1
First party 1 · 51 requests
Tibber Amazon ALB Amazon CloudFront Amazon Web Services Contentful Google Analytics Google Tag Manager HSTS HTTP/3 Imgix New Relic Next.js 16.4.3 PWA React Turbopack Webpack 61% of the page's requests 51

3 tracked companies loaded by the homepage are not in Tibber's subprocessor list. A website can use a service without it processing customer data.

Security recordCSV · Atom

What public security catalogs list for Tibber, in their words.

Data breaches

  • Tibber 50,002 accounts Email addresses; Geographic locations; Names; Purchases

    In November 2024, the German electricity provider Tibber suffered a data breach that exposed the personal information of 50k customers. The data included names, email addresses, geographic locations (city and postcode) and total spend on purchases.

    Have I Been Pwned

Breach data: Have I Been Pwned (CC BY 4.0), which calls every entry a breach, including data scraped from public pages (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: 3 incidents (2 critical, 1 minor)Aug 20: 1 incident (1 no impact stated)Aug 21: no incident reportedAug 22: 1 incident (1 minor)Aug 23: no incident reportedAug 24: 1 incident (1 major)Aug 25: no incident reportedAug 26: no incident reportedAug 27: 1 incident (1 minor)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 minor)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: 1 incident (1 critical)Sep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: 1 incident (1 no impact stated)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: 1 incident (1 critical)Sep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: 2 incidents (1 minor, 1 no impact stated)Sep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: 1 incident (1 minor)Sep 30: no incident reportedOct 1: 1 incident (1 major)Oct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 critical)Oct 7: 1 incident (1 critical)Oct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: 1 incident (1 critical)Oct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: 1 incident (1 minor)Oct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: 1 incident (1 no impact stated)Oct 23: 1 incident (1 major)Oct 24: no incident reportedOct 25: 1 incident (1 critical)Oct 26: no incident reportedOct 27: 3 incidents (1 critical, 1 major, 1 no impact stated)Oct 28: 1 incident (1 major)Oct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: 1 incident (1 minor)Nov 6: 2 incidents (1 major, 1 minor)Nov 7: 2 incidents (1 critical, 1 major)Nov 8: 2 incidents (1 critical, 1 major)Nov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: 1 incident (1 minor)

90 days agotoday

  • 37 incidents in 90 days
  • 20 major or critical
  • 36 h 7 min typical time to resolve
  • 106 days longest major
BeganIncidentImpactLasted
Norway: Incorrect, high grid fee-prices in appno impact stated40 h 57 min
🟡 Solis battery control - under developmentminor44 days
Grid Rewards earnings not visible in the appcritical24 days
🔴 Pulse & Bridge - issues processing dataminorongoing
🔴 Ford - unable to get data from and control Ford vehicles, and not possible to add Ford-cars to Tibber.criticalongoing
🟠 Analytics - Data not loadingmajorongoing
🟠 Fronius - Issues receiving status updates from Fronius Chargersmajor83 days
🔴 Ford - unable to get data from and control Ford vehicles, and not possible to add Ford-cars to Tibber.critical37 h 1 min

Incidents per month

0 15 30 Dec 2025: 8 incidents (1 critical, 3 major, 4 minor) · typical time to resolve 3 h 40 min Jan 2026: 12 incidents (2 critical, 2 major, 3 minor, 5 no impact stated) · typical time to resolve 9 days Feb 2026: 11 incidents (4 critical, 1 major, 4 minor, 2 no impact stated) · typical time to resolve 4 days Mar 2026: 26 incidents (9 critical, 1 major, 11 minor, 5 no impact stated) · typical time to resolve 25 h 3 min Apr 2026: 9 incidents (1 critical, 3 major, 4 minor, 1 no impact stated) · typical time to resolve 29 h 28 min May 2026: 8 incidents (2 critical, 2 minor, 4 no impact stated) · typical time to resolve 22 days Jun 2026: 9 incidents (5 critical, 3 minor, 1 no impact stated) · typical time to resolve 25 h 28 min Jul 2026: 8 incidents (1 critical, 4 major, 3 no impact stated) · typical time to resolve 2 days Aug 2026: 11 incidents (2 critical, 2 major, 4 minor, 3 no impact stated) · typical time to resolve 24 h 26 min Sep 2026: 7 incidents (2 critical, 3 minor, 2 no impact stated) · typical time to resolve 25 h 48 min Oct 2026: 12 incidents (5 critical, 4 major, 1 minor, 2 no impact stated) · typical time to resolve 23 h 56 min Nov 2026: 8 incidents (2 critical, 3 major, 3 minor) · typical time to resolve 77 days Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Analytics5
Tibber Pulse4
Tibber Bridge3
App (General)2
Ford2
Homevolt2
Kostal (Bridge)2
SAJ2

As Tibber's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Tibber's subprocessorsCSV · Atom

8 reported incidents in the last 30 days, by 3 of the vendors Tibber lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Tibber was involved.

DateCompanyIncidentImpactLasted
RudderStackDelayed delivery to Snowflake Streaming destinations (AWS us-east-1) no impact stated12 h 4 min
IntercomElevated errors and latencies in the European hosting region. major49 min
New RelicData and Alerts Irregularities for US Region no impact stated—
New RelicData Irregularities in US Region major22 min
New RelicSynthetics Ping Monitor Processing Delays in Multiple Regions minor1 h 45 min
IntercomSlow Fin Procedures minor23 min
New RelicNext-Gen Entity Platform Issues major8 min
IntercomCustomer contact details showing up as "Redacted" in the Intercom Inbox minor12 min

Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Tibber's site

Tibber transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/tibber"><img src="https://thirdpartyindex.com/badge/tibber.svg" alt="Tibber transparency rating on Third Party Index" height="20"></a>
[![Tibber transparency rating on Third Party Index](https://thirdpartyindex.com/badge/tibber.svg)](https://thirdpartyindex.com/vendors/tibber)