Third Party Index

Tidio

tidio.com

Subprocessors

None extracted.

Listed as a subprocessor by (1)

1 company
  • Patch My PC patchmypc.com **Purpose**: This tool provides live chat support embedded in the Patch My PC website, allowing customers to ask quick questions about our products or offerings. It collects basic contact information so we can follow up if a support agent is not immediately available. **Stored**: First name, surname, email address **Scope**: Every person asking questions to our support team via the Patch My PC website chat.; Chat Helpdesk Tool

Compliance

Certified
Says it complies with

Certifications as Tidio's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 0 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Issues with ticketing (emails)major6 h 5 min
Outage of Meta business productsmajor3 h 40 min
Connectivity issues with Meta integrationsno impact stated4 days
Connectivity issues for some usersminor5 h 33 min
Degraded performance for some usersminor2 h 8 min
Connectivity issues for some usersmajor28 min
Connectivity issues for some usersmajor3 h 40 min
Connectivity issues for some usersno impact stated8 h 25 min

Incidents per month

0 2 4 Nov 2025: 1 incident (1 no impact stated) · partial: our history begins Nov 18 · typical time to resolve 8 h 25 min Dec 2025: 1 incident (1 major) · typical time to resolve 3 h 40 min Jan 2026: 1 incident (1 major) · typical time to resolve 28 min Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 2 incidents (2 minor) · typical time to resolve 5 h 33 min May 2026: 0 incidents Jun 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 4 days Jul 2026: 1 incident (1 major) · typical time to resolve 6 h 5 min Aug 2026: 0 incidents Sep 2026: 0 incidents Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep

critical major minor no impact stated before or partly before our history

As Tidio's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Tidio's site

Tidio transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/tidio"><img src="https://thirdpartyindex.com/badge/tidio.svg" alt="Tidio transparency rating on Third Party Index" height="20"></a>
[![Tidio transparency rating on Third Party Index](https://thirdpartyindex.com/badge/tidio.svg)](https://thirdpartyindex.com/vendors/tidio)