Patch My PC
Not listed by any tracked vendor.
Subprocessors
15 third parties. CSVof Patch My PC's subprocessors · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Calendly | **Purpose**: This tool is used to schedule support and demo calls for customers. It must collect the e-mail address of the requestor in order to send them an invite to a calendar meeting. **Stored**: First name, surname, email address **Scope**: Every person that is booking meetings with Patch My PC.; Meeting Scheduling System | United States | |
| ClickUp | **Purpose**: Used for project planning and workflow management. May include screenshots or user feedback ideas for how to improve internal services. **Stored**: First name, surname, email address **Scope**: Every person who communicates with Patch My PC.; Project Planning | United States | |
| CloudFlare | **Purpose**: Cloudflare serves as a content redistribution tool for our primary website, patchmypc.com, and as a Web Application Firewall (WAF) for our production services. All traffic to these sites is routed through CloudFlare to act as an edge firewall protection. **Stored**: IP Address **Scope**: Every person that is interacting or communicating with Patch My PC's website or services.; Cloud Monitoring & WAF | United States | |
| DocuSign | **Purpose**: Backup to LinkSquares. Used to route documents for electronic signature, such as Terms of Service, NDAs, and other agreements. It processes and stores the company name, first and last name, and email address of individuals who sign documents with Patch My PC. **Stored**: First name, surname, email address **Scope**: Every person receiving or signing/consulting legal documents.; Contract Management | United States | |
| Front | **Purpose**: Front is an e-mail enhancment tool that sits on top of Exchange Online to enable better collaboration between team members when replying to direct e-mails and to manage shared inboxes. Primarily used for internal service teams. **Stored**: First name, surname, email address **Scope**: Every person that is e-mailing with Patch My PC.; Customer communication platform | United States | |
| Gong | **Purpose**: Gong.io provides a Revenue Intelligence Platform (often referred to as a "Revenue AI OS") that helps sales, marketing, and customer success teams analyze customer interactions, forecast revenue, and coach team members. It acts as a "reality check" for sales pipelines by recording, transcribing, and analyzing customer calls, emails, and video meetings. **Processed**: First name, surname, email address **Scope**: Every person who has a meeting with Patch My PC (can be opted out of).; CRM - Sales Augmentation | North America | |
| HubSpot | **Purpose**: Lead management and collection, especially at conferences and events. Also used to ensure delivery of mass communication messages to customers. Tracks engagement across social media platforms. **Stored**: First name, surname, email address, Social Media profile IDs/links (if provided) **Scope**: Every person that is communicating with Patch My PC for marketing purposes.; Marketing Behavior Analytics | United States | |
| Intuit | **Purpose**: A tool used for bookkeeping. It contains the company name and contact information for the account holder that was billed. It supports back‑office billing workflows only and is not part of the Patch My PC service offering. **Stored**: First name, surname, email address **Scope**: Every person receiving an invoice from Patch My PC.; Accounting Software | United States | |
| LinkSquares | **Purpose**: This tool is used to route documents for electronic signature, such as Terms of Service, NDAs, and other agreements. It processes and stores the company name, first and last name, and email address of individuals who sign documents with Patch My PC. **Stored**: First name, surname, email address **Scope**: Every person receiving or signing/consulting legal documents.; Contract Management | United States | |
| Maxio | **Purpose**: This tool is used internally to generate invoices before they are sent to customers. It supports back‑office billing workflows only and is not part of the Patch My PC service offering. **Stored**: First name, surname, email address **Scope**: Every person receiving an invoice from Patch My PC.; Finance and Payments | United States | |
| Method CRM | **Purpose**: DEPRECATED - This is Patch My PC's old CRM solution. No net new customer data has been added here since the implementation of Salesforce in 2024. This subprocessor will be removed in the future. **Stored**: First name, surname, email Address, social media profile IDs/links **Scope**: Deprecated - previous CRM - no longer in use.; Customer relationship management | United States | |
| Microsoft | **Purpose**: Microsoft is the backbone of our infrastructure, used for e-mail, hosting services in Azure to support our Cloud resources, and more. Depending on the nature of any interaction with Patch My PC team members or a Patch My PC service, some or all of the below information may be processed or stored. **Stored**: First name, surname, email address, IP Address. If using our Cloud SaaS solution additional device metadata may be stored depending on the services used; see the data collection matrix for details. **Scope**: Every person that is communicating with Patch My PC and every company using a Patch My PC service.; Cloud provider | United States & EEA | |
| Salesforce | **Purpose**: Customer relationship management tool. Salesforce is responsible for support case management and tracking of customer communications during the sales cycle. Some customer usage data is re-surfaced here from our usage data stored in Azure. All Salesforce data is stored in and accessed from North America. **Stored**: First Name, surname, email address, social media profile IDs/links (if provided) **Scope**: Every person that is a customer with Patch My PC.; Customer Relationship Management | United States | |
| SendGrid | **Purpose**: SendGrid is used to send automated emails for Patch My PC Cloud, such as notifications when you enable them, as well as invitation emails. It may also be used to send emails triggered by our website or other integrated sub‑processors when you subscribe to specific notifications or updates. **Processed**: First name, surname, email address **Scope**: Every person that is communicating with Patch My PC.; Customer Communication | United States & EEA | |
| Tidio | **Purpose**: This tool provides live chat support embedded in the Patch My PC website, allowing customers to ask quick questions about our products or offerings. It collects basic contact information so we can follow up if a support agent is not immediately available. **Stored**: First name, surname, email address **Scope**: Every person asking questions to our support team via the Patch My PC website chat.; Chat Helpdesk Tool | EEA |
Compliance
- Certified
- Says it complies with
Certifications as Patch My PC's trust center lists them; reports are usually shared on request (evidence)
Changes
None since tracking began.
Rating badge for Patch My PC's site
It updates with the rating.
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