Gleap
Subprocessors CSVof Gleap's subprocessors · Atomfeed of Gleap's subprocessors
19 third parties.
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Anthropic Ireland, Limited AI | processing may take place in the US or EU; EU-only processing is not guaranteed. | Ireland | |
| Cloudflare, Inc. | server locations: worldwide. File storage for screenshots and attachments uploaded through the Gleap widget and dashboard, kept separately for each region. Global delivery and video-call infrastructure may involve processing outside the selected region. | USA | |
| DigitalOcean, LLC | regional hosting locations: Frankfurt, Germany (EU) and NYC3, New York (US), according to the selected region. Our main cloud provider: application servers, screenshot rendering, the production MongoDB database through DigitalOcean Managed Databases. | USA | |
| Eleven Labs Inc. (ElevenLabs) AI | speech processing for the optional Kai Voice feature, including speech recognition and speech generation. Other provider processing and onward transfers are governed by the applicable provider agreement and transfer safeguards. | USA | |
| Endless Labs, Inc. (Datalab) | conversion of uploaded documents (PDFs, spreadsheets) to machine-readable text for AI processing. | USA | |
| Firebase | push notification delivery. This feature must be manually activated. | Google Ireland Limited, Ireland | |
| FoundryLabs, Inc. (E2B) | isolated cloud sandboxes in which Kai Code works on repositories the customer has connected. | USA | |
| Google Ireland Limited AI | server locations: USA / EU. LLM processing through the Gemini API. | Ireland | |
| Hangzhou DeepSeek Artificial Intelligence Basic Technology Research Co., Ltd. | server location: China. Direct API used only as a fallback for DeepSeek models, which are primarily served via OpenRouter. | China | |
| Mistral AI SAS AI | server location: EU. LLM processing for Mistral models. | France | |
| MongoDB, Inc. (Voyage AI) | Voyage AI embedding and reranking through MongoDB Atlas for knowledge-base content, tickets, and messages used in AI search and retrieval. Atlas is used for AI inference, not production database hosting. | USA | |
| New Relic, Inc. | server location: EU (Frankfurt, Germany). Application performance monitoring and logging for Gleap’s infrastructure; telemetry may include request metadata. | USA | |
| OpenAI Ireland Ltd AI | OpenAI model serving through OpenAI’s default API endpoint for both regions; processing may take place outside the selected region. | Ireland | |
| OpenRouter, Inc. AI | LLM routing gateway used to access additional AI models (e.g., DeepSeek, Qwen, Kimi, MiniMax, GLM). Requests are forwarded to downstream model-hosting providers and may be processed in the EU, United States, or China. Selecting a model does not guarantee the downstream hosting provider or processing region. Gleap does not currently offer full control over these routes. | USA | |
| Postmark | server location: USA. Transactional email delivery. | AC PM, LLC, USA | |
| Sampark Inc. d/b/a Composio | integration platform powering custom-agent tool connections (e.g., third-party app actions and triggers configured by the customer). | USA | |
| SideGuide Technologies, Inc. (Firecrawl) | crawling of customer websites for knowledge-base ingestion and web retrieval for Kai agents. | USA | |
| SpaceXAI LLC (xAI/Grok) AI | Grok model serving. US accounts use xAI’s US endpoint. EU accounts use xAI’s default API endpoint, which can route requests to the United States. | USA | |
| TinyFish, Inc. | web search and page retrieval for Kai agents. | USA |
Subprocessor of (1)CSVof the companies listing Gleap · Atomfeed of the companies listing Gleap
Signitic signitic.com AI-based customer support and feedback platform
Service statusCSVof Gleap's status page incidents · Atomfeed of Gleap's status page incidents
90 days agotoday
No incidents reported since Oct 4, 2026
As Gleap's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
ChangesCSVof Gleap's changes · Atomfeed of Gleap's changes
None since tracking began.
Rating badge for Gleap's site
It updates with the rating.
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