Hebbia

hebbia.com

Hebbia declares 16 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, OpenAI and Microsoft. No published changes since we first read it on Nov 3, 2026.

Subprocessors CSV of Hebbia's subprocessors · Atom feed of Hebbia's subprocessors DORA draft CSV of Hebbia's subprocessors as declared by Hebbia what's this? · 

16 third parties.

NamePurposeLocationListed since
Amazon Web Services Cloud provider
Anthropic AILLM
Auth0 Identity provider
BaseTen AILLM Infrastructure Hosting
Cerebras AILLM Infrastructure Hosting
Datadog Platform logging and monitoring
Elastic Search index
Fireworks.ai AILLM Infrastructure Hosting
Google [Gemini + Workspace] LLM + Email/Drive
Groq AILLM Infrastructure Hosting
Merge Integration provider
Microsoft [365 + Azure OpenAI Services] AIData storage and processing
Modal LLM Infrastructure Hosting
MongoDB Embedding and re-ranking services
OpenAI AILLM
Reducto AI Document parsing

Web TechnologiesCSV of Hebbia's web technologies · Atom feed of Hebbia's web technologies

Hebbia's homepage made 204 requests to 24 domains, 9 services controlled by another company, and 1 domain not identified.

Advertising (3): Google Cloud, Reddit, Inc., X Corp.Analytics (3): HubSpot, LinkedIn, MetaMarketing automation (1): ApolloCookie compliance (1): OsanoOther (1): usually detected as Personalisation: Contentful

9 third parties by category: Advertising 3Analytics 3Marketing automation 1Cookie compliance 1Other 1

Third parties 9 · 56 requests
Contentful ctfassets.net 7% of the page's requests 15
Google Cloud DoubleClick Floodlight Google Analytics Google Tag Manager 6% of the page's requests 12
HubSpot HubSpot HubSpot Analytics 5% of the page's requests 10
Osano Osano 2% of the page's requests 4
Apollo Apollo.io 1% of the page's requests 3
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Meta Facebook Pixel 2.9.437 1% of the page's requests 3
Reddit, Inc. Reddit Ads 1% of the page's requests 3
X Corp. Twitter Ads 1% of the page's requests 3
Unknown 1 · 1 request

mutinycdn.com

First party 1 · 147 requests
Hebbia Contentful HSTS Mutiny Open Graph Priority Hints Vercel core-js 3.32.2 lit-html 2.8.0 72% of the page's requests 147

6 tracked companies loaded by the homepage are not in Hebbia's subprocessor list. A website can use a service without it processing customer data.

ComplianceCSV of Hebbia's compliance · Atom feed of Hebbia's compliance

Certified

Certifications as Hebbia's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV of Hebbia's status page incidents · Atom feed of Hebbia's status page incidents

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: 1 incident (1 minor)Oct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: 1 incident (1 major)Oct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: 1 incident (1 critical)Oct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 2 major or critical
  • 15 h 34 min typical time to resolve
  • 2 min longest major
BeganIncidentImpactLasted
Issues loading matrices and chatscritical2 min
Partial Outage - Permissions Checks Failing Closedmajor—
RDS Proxy connection wait highminor15 h 34 min
Increased error rates on Anthropic modelsmajor39 min
Anthropic API Outage Affecting Hebbia Maxmajor1 h 40 min
Delayed Audit Log Deliveryminor1 h 2 min
Anthropic model outageminor37 min
Degraded web search performance.minor2 h 3 min

Incidents per month

0 2 4 Feb 2026: 1 incident (1 minor) · partial: our history begins Feb 12 · typical time to resolve 9 min Mar 2026: 1 incident (1 minor) · typical time to resolve 2 h 3 min Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 1 h 2 min Jul 2026: 1 incident (1 major) · typical time to resolve 39 min Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2026: 3 incidents (1 critical, 1 major, 1 minor) · typical time to resolve 15 h 34 min Nov 2026: 0 incidents Feb 2026Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Hebbia's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Hebbia's subprocessorsCSV of incidents reported by vendors Hebbia lists · Atom feed of incidents reported by vendors Hebbia lists

147 reported incidents in the last 30 days, by 10 of the vendors Hebbia lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Hebbia was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
BasetenModel APIs are down for all models critical21 min
FireworksService Degradation for GLM 5.3 minor24 min
FireworksService Degradation for DeepSeek V4.1 Flash 1017 minor1 h 25 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
ModalSome Sandboxes experiencing creation failures minor23 min
FireworksService Degradation for Kimi K3 minorongoing
FireworksService Degradation for Kimi K3 US minor1 h 5 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
FireworksService Degradation for Qwen 3.8 Max minor3 min
FireworksService Degradation for GLM 5.3 Fast minor14 min
FireworksService Degradation for GLM 5.3 Fast minor10 min
FireworksService Degradation for GLM 5.3 Flash US minor24 min
FireworksService Degradation for GLM 5.3 Flash minor2 h 7 min
FireworksService Degradation for GLM 5.3 Flash minor10 min
FireworksService Degradation for GLM 5.3 Flash minor6 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
FireworksService Degradation for GLM 5.3 Fast minor13 min
FireworksService Degradation for Muse Spark Open US minor4 min
BasetenElevated errors for Kimi-K3 on Model APIs. **Dedicated Inference is not affected** minor5 h 9 min

And 122 more. All of them: CSV · Who is around them.

ChangesCSV of Hebbia's changes · Atom feed of Hebbia's changes

See the list as we read it on any date: Time machine

None since tracking began.

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Hebbia transparency rating

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