Heron

herondata.io

Heron declares 15 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026.

Subprocessors CSV of Heron's subprocessors · Atom feed of Heron's subprocessors DORA draft CSV of Heron's subprocessors as declared by Heron what's this? · 

15 third parties.

NamePurposeLocationListed since
Amazon Web Services (AWS)
Cloudflare
Google Cloud Platform (GCP)
Heroku
Hubspot
Linear
Moneythumb
Notion
OpenAI AI
Postmark
Pylon
Retool
Sentry
Stytch
Vercel

Web TechnologiesCSV of Heron's web technologies · Atom feed of Heron's web technologies

Heron's homepage made 110 requests to 5 domains, and 3 services controlled by another company.

Cookie compliance (1): CookiebotCDN (1): jsDelivrOther (1): JavaScript libraries: Webflow

3 third parties by category: Cookie compliance 1CDN 1Other 1

Third parties 3 · 108 requests
Webflow Webflow 1.6.0 jQuery 3.5.1 94% of the page's requests 103
Cookiebot Cookiebot 1 4% of the page's requests 4
jsDelivr jsDelivr <1% of the page's requests 1
First party 1 · 2 requests
Heron Cloudflare GSAP 3.15.0 HSTS HTTP/3 Open Graph Swiper Webpack 2% of the page's requests 2

3 tracked companies loaded by the homepage are not in Heron's subprocessor list. A website can use a service without it processing customer data.

ComplianceCSV of Heron's compliance · Atom feed of Heron's compliance

Certified

Certifications as Heron's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV of Heron's status page incidents · Atom feed of Heron's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: 1 incident (1 minor)Sep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: 1 incident (1 minor)Sep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: 1 incident (1 minor)Oct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: 2 incidents (2 minor)Oct 21: 1 incident (1 minor)Oct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: 1 incident (1 critical)Nov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 7 incidents in 90 days
  • 1 major or critical
  • 2 h 33 min typical time to resolve
  • 3 days longest major
BeganIncidentImpactLasted
Heron - Dashboard Outagecritical3 days
Processing Delayminor53 min
Workflow processing latencyminor3 h 17 min
Google cloud outageminor2 h
Intermittent Salesforce Issues Affecting Syncsminor19 h 11 min
Heron Dashboard slow to loadminor2 h 33 min
Issue: old submissions with Wells Fargo bank statements reprocessedminor1 h 22 min
Submission processing affectedmajor19 min

Incidents per month

0 10 20 Apr 2026: 20 incidents (2 critical, 2 major, 2 minor, 14 no impact stated) · partial: our history begins Apr 23 May 2026: 1 incident (1 minor) · typical time to resolve 44 min Jun 2026: 1 incident (1 critical) · typical time to resolve 50 min Jul 2026: 1 incident (1 major) · typical time to resolve 19 min Aug 2026: 0 incidents Sep 2026: 2 incidents (2 minor) · typical time to resolve 2 h 33 min Oct 2026: 4 incidents (4 minor) · typical time to resolve 3 h 17 min Nov 2026: 1 incident (1 critical) · typical time to resolve 3 days Apr 2026May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Heron's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Heron's subprocessorsCSV of incidents reported by vendors Heron lists · Atom feed of incidents reported by vendors Heron lists

262 reported incidents in the last 30 days, by 10 of the vendors Heron lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Heron was involved.

DateCompanyIncidentImpactLasted
TwilioMMS Delivery Failures from Twilio to GCI United States minor3 min
TwilioSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
TwilioSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
TwilioSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
TwilioSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
TwilioMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
SentryUS issues feed throwing intermittent errors minor51 min
TwilioVoice Call Failures in JP1 minor3 h 51 min
PylonSlack Integration Connection Issues major3 h 13 min
LinearSlack integration degraded due to Slack outage minor3 h 9 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
TwilioIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
VercelElevated Sandbox and Blob request latency and errors minor1 min
NotionSome Notion Agent sessions may hang or stop updating major2 h 19 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min

And 237 more. All of them: CSV · Who is around them.

ChangesCSV of Heron's changes · Atom feed of Heron's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Heron's site

Heron transparency rating

It updates with the rating.

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