Third Party Index

Front

front.com

Transparency

Exemplary

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust center8 / 8
Privacy policy6 / 6
security.txt6 / 6
Security page5 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total95 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Front transparency rating

For Front's own site; it updates with the rating.

<a href="https://thirdpartyindex.com/vendors/front"><img src="https://thirdpartyindex.com/badge/front.svg" alt="Front transparency rating on Third Party Index" height="20"></a>
[![Front transparency rating on Third Party Index](https://thirdpartyindex.com/badge/front.svg)](https://thirdpartyindex.com/vendors/front)

Documents

DocumentVerifiedChangedEvidence
Trust center vanta snapshot
Subprocessor list snapshot
Data processing addendum snapshot
Privacy policy snapshot
Security page snapshot
security.txt snapshot
Status page statuspage snapshot

Subprocessors

15 third parties, 2 affiliates. CSV · Atom

NamePurposeLocationListed since
Ably Realtime Ltd. Real-time eventsUnited States, Ireland, Germany
Algolia, Inc. Searching functionalityUnited States
Amazon Web Services, Inc. Cloud hosting; Content delivery network; AI-enabled functionalityUnited States, European Union 1
Anthropic PBC Customer supportUnited States
Azure by Microsoft Corporation, Inc. AI-enabled functionalityUnited States, Sweden, Poland, France, Germany, Switzerland, Netherlands
ClickHouse, Inc. Reporting and analytics; Conversation transcriptionUnited States
Datadog, Inc. Backend infrastructure servicesUnited States
Fastly, Inc. Caching service providerUnited States
Google, LLC Emailing and office applications; AI-enabled functionalityUnited States and European Union
Observe, Inc. Backend infrastructure servicesUnited States
Omni Analytics Inc. *For customers who have arranged professional services with Front; Data analytics dashboardingUnited States, Canada, and Ireland
OpenAI, Inc. AI-enabled functionalityUnited States
Sendgrid by Twilio, Inc. Email service providerUnited States
Snowflake, Inc. Data warehouse servicesUnited States
Zapier Customer supportUnited States
Front affiliates (2)
NamePurposeLocationListed since
FrontApp, Inc. Customer Support Operations; Technical and Operational Support for all Front Services.France; United States
FrontApp Ireland Limited Customer Support OperationsIreland

Listed as a subprocessor by (11)

Purposes as each company states them.

Service status

BeganIncidentImpactLasted
[us-west-2] Elevated API error rates may cause delaysminor14 min
[office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]minor4 h 22 min
[office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2]minor2 h 40 min
Application performance degradedminor1 h 7 min
Resource audit log delayed events [eu-west-1][by_company_00006]none32 min
[office365] Office channels offline preventing emails being sent or receivedmajor4 days
Folder counters update delayminor32 min
Delay in messages sent or received over Slackminor2 h 56 min

As Front's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.