Q-CTRL

q-ctrl.com

Q-CTRL declares 9 subprocessors in its subprocessor list, which we last checked on Oct 26, 2026 (evidence). They include Amazon Web Services, Stripe and Cloudflare. No published changes since we first read it on Oct 13, 2026.

Subprocessors CSV of Q-CTRL's subprocessors · Atom feed of Q-CTRL's subprocessors DORA draft CSV of Q-CTRL's subprocessors as declared by Q-CTRL what's this? · 

9 third parties.

NamePurposeLocationListed since
Amazon Web Services (AWS) Hosting and infrastructure
Cloudflare Content delivery network (CDN)
Hotjar Heatmaps and screen recordings
Intercom In-app messaging and customer support
Mailchimp Marketing and transactional emails
Mixpanel Product analytics
Salesforce Customer relationship management (CRM)
Segment Customer data management
Stripe Payment processing

Service statusCSV of Q-CTRL's status page incidents · Atom feed of Q-CTRL's status page incidents

Jul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reported

90 days agotoday

  • 0 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Regression in authentication with Boulder Opal Toolkit clientminor2 days

Incidents per month

0 2 4 Nov 2025: 0 incidents Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 1 incident (1 minor) · typical time to resolve 2 days Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

As Q-CTRL's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Q-CTRL's subprocessorsCSV of incidents reported by vendors Q-CTRL lists · Atom feed of incidents reported by vendors Q-CTRL lists

189 reported incidents in the last 30 days, by 4 of the vendors Q-CTRL lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Q-CTRL was involved.

DateCompanyIncidentImpactLasted
SegmentSMS Delivery Delays from Twilio to Cellcom Israel minorongoing
SegmentSMS Delivery Delays from Twilio to Telcel Mexico minor4 h 17 min
SegmentSMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico minorongoing
SegmentSMS Delivery Delays from Twilio to Telia Sweden minor12 h 36 min
SegmentSMS Delivery Delays from Twilio to Airtel Nigeria minor9 h 51 min
SegmentAzure Marketplace SendGrid Customers Experiencing Account Management Issues minor49 min
SegmentSilent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands minor20 h 54 min
SegmentMMS Delivery Delays from Twilio to C-Spire United States minorongoing
SegmentSilent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom minor18 h 39 min
StripeElevated Blik errors no impact stated1 h
SegmentVoice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States minor28 h 55 min
SegmentSMS Delivery Delays from Twilio to WOM Colombia minor5 h 42 min
SegmentSMS Delivery Delays from Twilio to Claro Costa Rica minorongoing
SegmentVoice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers minor5 h 16 min
SegmentSMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil minor9 h 56 min
SegmentSMS Delivery Failures from Twilio to Multiple Networks in South Africa minor10 h 9 min
SegmentSMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua minor19 h 16 min
SegmentVoice Call Post Dial Delay from Twilio Phone Numbers to Chile minor2 days
SegmentSMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States minor1 h 9 min
SegmentSMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico minor6 h 3 min
SegmentSMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada minor6 h 43 min
SegmentSMS Delivery Delays and Failures from Twilio to Telecall Brazil minor9 h 31 min
SegmentSMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia minor2 h 45 min
SegmentSMS Delivery Delays from Twilio to Surf Telecom Brazil minor15 h 40 min
SegmentSMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil minor15 h 18 min

And 164 more. All of them: CSV · Who is around them.

ChangesCSV of Q-CTRL's changes · Atom feed of Q-CTRL's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Q-CTRL's site

Q-CTRL transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/q-ctrl"><img src="https://thirdpartyindex.com/badge/q-ctrl.svg" alt="Q-CTRL transparency rating on Third Party Index" height="20"></a>
[![Q-CTRL transparency rating on Third Party Index](https://thirdpartyindex.com/badge/q-ctrl.svg)](https://thirdpartyindex.com/vendors/q-ctrl)